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https://www.talkdesk.com/

SCANNED

Jun 10, 2026, 4:13 AM

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https://www.talkdesk.com/

SCANNED

Jun 10, 2026, 4:13:49 AMJun 10, 2026, 4:13 AM

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37/100

OVERALL SCORE

Level 2, Agent-Limited

Priority improvements needed for AI agents

CAPTURED SCREENSHOT

What AI sees of your website

AI Customer Experience Automation Solutions | Contact Center Software | Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

Next step

Turn this report into a fix workflow

29 failed checks are ready to move into MCP or CLI remediation. Generate a repair prompt, connect the scanner to your coding agent, or open the integration docs before your next rescan.

Detailed report scores grouped by capability area
Metric	Score	Status	Passed	Failed	Warning	Evidence
AI Discoverability	40	Priority fix	8	16	0	View details
Discoverability	67	Needs work	5	4	0	View details
Content Readiness	42	Priority fix	3	8	0	View details
Bot Access Control	0	Priority fix	0	4	0	View details
Agent Ease of Use	10	Priority fix	6	29	1	View details
API	0	Priority fix	0	6	0	View details
Auth	Not Applicable	Not Applicable	0	7	0	View details
MCP	25	Priority fix	2	6	0	View details
Skill Discovery	5	Priority fix	0	10	1	View details
Agent Commerce	Not Applicable	Not Applicable	4	0	0
GEO, AIO and AEO	77	Mostly ready	7	2	11	View details
GEO Readiness	87	Mostly ready	2	0	4
AIO Readiness	83	Mostly ready	4	1	2	View details
AEO Readiness	63	Needs work	1	1	5	View details
SEO	100	Strong	11	0	0
SEO	100	Strong	11	0	0
Security & Trust	0	Priority fix	4	5	0	View details
Security & Trust	0	Priority fix	0	5	0	View details
AI Training Exposure	Not Applicable	Not Applicable	4	0	0
Performance and Accessibility	41	Priority fix	20	7	1	View details
Performance	14	Priority fix	13	6	1	View details
Accessibility	92	Strong	7	1	0	View details

Prioritized recommendations

Issues ranked by score impact

48 items need attention

Agent Ease of UseAPIEstablished

API Catalog

API Catalog failed at "Fetch API catalog".

50 Fail

Needs attention

API Catalog

Failed check

Issue

The API catalog endpoint did not return HTTP 2xx.

Why it matters

API catalogs help agents find service descriptions, documentation, and status resources without guessing API entry points.

Check name

API Catalog

Score

0/100

Status

fail

Category

API

Maturity

Established

Goal

Publish an API catalog for automated API discovery using RFC 9727.

Result

API Catalog failed at "Fetch API catalog".

Validation steps

Fetch API catalog
The API catalog endpoint did not return HTTP 2xx.
Validate RFC 9727 linkset
Response is not valid JSON.
Fetch advertised API catalog targets
API Catalog did not expose any same-origin hrefs to validate.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch API catalog",
      "status": "fail",
      "evidence": {
        "statusCode": 404,
        "contentType": "text/html; charset=utf-8"
      },
      "issue": "The API catalog endpoint did not return HTTP 2xx.",
      "howToFix": "Publish /.well-known/api-catalog."
    },
    {
      "id": "validate",
      "title": "Validate RFC 9727 linkset",
      "status": "fail",
      "evidence": {
        "valid": false,
        "compatibleContentType": false,
        "issue": "Response is not valid JSON.",
        "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
      },
      "issue": "Response is not valid JSON.",
      "howToFix": "Use application/linkset+json with service-desc, service-doc, and status relations that each include href."
    },
    {
      "id": "target-validation",
      "title": "Fetch advertised API catalog targets",
      "status": "fail",
      "evidence": {
        "checked": [],
        "failures": [
          {
            "reason": "No same-origin API catalog hrefs were available to fetch."
          }
        ]
      },
      "issue": "API Catalog did not expose any same-origin hrefs to validate.",
      "howToFix": "Make each same-origin API catalog href reachable and serve the advertised media type."
    }
  ]
}

AI DiscoverabilityDiscoverabilityEstablished

High-value schema types

High-value schema types is missing or incomplete.

50 Fail

Needs attention

High-value schema types

Failed check

Issue

No high-value schema types (e.g. Article, Product, Service) were found.

Why it matters

High-value schema types tell agents whether a page is an article, product, event, service, or other actionable content type.

Check name

High-value schema types

Score

0/100

Status

fail

Category

Discoverability

Maturity

Established

Goal

Use schema types that describe the page's primary content or offering.

Result

High-value schema types is missing or incomplete.

Evidence

{
  "found": [],
  "expected": [
    "Article",
    "BlogPosting",
    "NewsArticle",
    "Product",
    "SoftwareApplication",
    "FAQPage",
    "LocalBusiness",
    "VideoObject",
    "HowTo",
    "Event",
    "Course",
    "Review",
    "Service"
  ],
  "allTypes": [
    "Organization",
    "WebPage"
  ]
}

AI DiscoverabilityDiscoverabilityEstablished

Link headers

Link headers failed at "Find useful Link headers".

50 Fail

Needs attention

Link headers

Failed check

Issue

No useful agent discovery Link headers were found.

Why it matters

Link headers let automated clients discover API catalogs, documentation, and machine-readable alternates without parsing page markup first.

Check name

Link headers

Score

0/100

Status

fail

Category

Discoverability

Maturity

Established

Goal

Include Link response headers for agent discovery using RFC 8288.

Result

Link headers failed at "Find useful Link headers".

Validation steps

Find useful Link headers
No useful agent discovery Link headers were found.
Fetch same-origin Link header targets
Link headers did not expose any same-origin targets to validate.

Evidence

{
  "failedStep": "presence",
  "steps": [
    {
      "id": "presence",
      "title": "Find useful Link headers",
      "status": "fail",
      "evidence": {
        "links": []
      },
      "issue": "No useful agent discovery Link headers were found.",
      "howToFix": "Expose useful Link headers such as rel=\"api-catalog\", rel=\"service-doc\", and rel=\"service-desc\"."
    },
    {
      "id": "target-validation",
      "title": "Fetch same-origin Link header targets",
      "status": "fail",
      "evidence": {
        "checked": [],
        "failures": [
          {
            "reason": "No same-origin Link header targets were available to fetch."
          }
        ]
      },
      "issue": "Link headers did not expose any same-origin targets to validate.",
      "howToFix": "Make each same-origin Link href reachable and serve the advertised media type."
    }
  ]
}

Agent Ease of UseAPIEstablished

OpenAPI discovery

OpenAPI discovery failed at "Find valid OpenAPI document".

50 Fail

Needs attention

OpenAPI discovery

Failed check

Issue

OpenAPI YAML document did not match the expected shape. Content-Type "text/html; charset=utf-8" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.

Why it matters

OpenAPI documents let agents understand available operations, schemas, authentication, and request formats before calling an API.

Check name

OpenAPI discovery

Score

0/100

Status

fail

Category

API

Maturity

Established

Goal

Publish a valid OpenAPI or Swagger document for API discovery.

Result

OpenAPI discovery failed at "Find valid OpenAPI document".

Validation steps

Find valid OpenAPI document
OpenAPI YAML document did not match the expected shape. Content-Type "text/html; charset=utf-8" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Find valid OpenAPI document",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/openapi.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=utf-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
          },
          {
            "path": "/openapi.yaml",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=utf-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
          },
          {
            "path": "/swagger.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=utf-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
          },
          {
            "path": "/swagger.yaml",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=utf-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
          },
          {
            "path": "/api/openapi.json",
            "statusCode": 400,
            "contentType": "application/json; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI JSON document did not match the expected shape. unsupported version: ; missing info.title; missing info.version; no paths defined; no operations defined.",
            "compatibleContentType": true,
            "format": "json",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "operationWarnings": [
              {
                "field": "servers",
                "issue": "No servers array declared."
              },
              {
                "field": "components.securitySchemes",
                "issue": "No security schemes or explicit no-auth declaration."
              }
            ],
            "hasServers": false,
            "hasSecuritySchemes": false,
            "hasExplicitNoAuth": false,
            "rawExcerpt": "{\"message\":\"Bad Request, missing parameters\"}"
          },
          {
            "path": "/api/swagger.json",
            "statusCode": 400,
            "contentType": "application/json; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI JSON document did not match the expected shape. unsupported version: ; missing info.title; missing info.version; no paths defined; no operations defined.",
            "compatibleContentType": true,
            "format": "json",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "operationWarnings": [
              {
                "field": "servers",
                "issue": "No servers array declared."
              },
              {
                "field": "components.securitySchemes",
                "issue": "No security schemes or explicit no-auth declaration."
              }
            ],
            "hasServers": false,
            "hasSecuritySchemes": false,
            "hasExplicitNoAuth": false,
            "rawExcerpt": "{\"message\":\"Bad Request, missing parameters\"}"
          },
          {
            "path": "/docs/openapi.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=utf-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
          }
        ]
      },
      "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=utf-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
      "howToFix": "Publish a valid OpenAPI 3.x or Swagger 2.0 JSON/YAML document with info, paths, operations, and responses."
    }
  ]
}

AI DiscoverabilityBot Access ControlEstablished

AI bot rules in robots.txt

AI bot rules in robots.txt is missing or incomplete.

33 Fail

Needs attention

AI bot rules in robots.txt

Failed check

Issue

No specific User-agent rules found for major AI crawlers (GPTBot, ClaudeBot, etc.) in robots.txt.

Why it matters

Explicit AI bot rules reduce ambiguity for crawler operators and make training, indexing, or retrieval access policy auditable.

Check name

AI bot rules in robots.txt

Score

0/100

Status

fail

Category

Bot Access Control

Maturity

Established

Goal

Add User-agent rules for AI crawlers like GPTBot, Claude-Web, and others.

Result

AI bot rules in robots.txt is missing or incomplete.

Evidence

{
  "expectedBots": [
    "GPTBot",
    "ChatGPT-User",
    "ClaudeBot",
    "Claude-Web",
    "Anthropic-AI",
    "Google-Extended",
    "PerplexityBot",
    "CCBot",
    "Applebot-Extended",
    "Meta-ExternalAgent",
    "Bytespider",
    "Amazonbot",
    "Cohere-AI"
  ],
  "configuredBots": []
}

AI DiscoverabilityBot Access ControlInformational

Content Signal

Content Signal is missing or incomplete.

33 Fail

Needs attention

Content Signal

Failed check

Issue

No Content Signal found in robots.txt

Why it matters

Content Signal provides a machine-readable way to communicate AI usage preferences where participating crawlers look for policy.

Check name

Content Signal

Score

0/100

Status

fail

Category

Bot Access Control

Maturity

Informational

Goal

Declare AI content usage preferences with Content Signal in robots.txt.

Result

Content Signal is missing or incomplete.

Evidence

{
  "signals": [],
  "ai-train": false,
  "search": false,
  "ai-input": false
}

Agent Ease of UseMCPEmerging recommendation

MCP Server Card

MCP Server Card failed at "Fetch to find resource".

33 Fail

Needs attention

MCP Server Card

Failed check

Issue

MCP Server Card was not found at the expected path.

Why it matters

MCP Server Cards help agents discover server transports, capabilities, and protocol details before opening an MCP session.

Check name

MCP Server Card

Score

0/100

Status

fail

Category

MCP

Maturity

Emerging recommendation

Goal

Publish an MCP Server Card for agent discovery.

Result

MCP Server Card failed at "Fetch to find resource".

Validation steps

Fetch to find resource
MCP Server Card was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/mcp/server-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/mcp/server-cards.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "MCP Server Card was not found at the expected path.",
      "howToFix": "Publish an MCP server card with valid transports and make each advertised local endpoint answer an MCP initialize request."
    }
  ]
}

Agent Ease of UseMCPEmerging recommendation

mcp.json

mcp.json failed at "Fetch to find resource".

33 Fail

Needs attention

mcp.json

Failed check

Issue

mcp.json was not found at the expected path.

Why it matters

MCP clients need trustworthy server metadata, protocol version, transport details, and capability hints before connecting to a remote MCP server.

Check name

mcp.json

Score

0/100

Status

fail

Category

MCP

Maturity

Emerging recommendation

Goal

Expose a stable MCP server metadata document that points agents to the site's MCP endpoint.

Result

mcp.json failed at "Fetch to find resource".

Validation steps

Fetch to find resource
mcp.json was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/mcp/server-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "mcp.json was not found at the expected path.",
      "howToFix": "Publish mcp.json or an MCP server card with serverInfo, protocolVersion, transport endpoint, and capabilities."
    }
  ]
}

AI DiscoverabilityBot Access ControlInformational

Web Bot Auth request signing

Web Bot Auth request signing failed at "Fetch to find resource".

33 Fail

Needs attention

Web Bot Auth request signing

Failed check

Issue

Web Bot Auth request signing was not found at the expected path.

Why it matters

Web Bot Auth discovery lets servers and clients find signing keys for bot identity workflows based on HTTP Message Signatures.

Check name

Web Bot Auth request signing

Score

0/100

Status

fail

Category

Bot Access Control

Maturity

Informational

Goal

Advertise HTTP Message Signatures keys when this site operates signed bot clients or supports Web Bot Auth workflows.

Result

Web Bot Auth request signing failed at "Fetch to find resource".

Validation steps

Fetch to find resource
Web Bot Auth request signing was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/http-message-signatures-directory",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "Web Bot Auth request signing was not found at the expected path.",
      "howToFix": "If publishing Web Bot Auth keys, return a JSON key directory with a non-empty keys array and the draft media type."
    }
  ]
}

Agent Ease of UseMCPInformational

WebMCP manifest

WebMCP manifest failed at "Fetch to find resource".

33 Fail

Needs attention

WebMCP manifest

Failed check

Issue

WebMCP manifest was not found at the expected path.

Why it matters

A WebMCP manifest advertises browser-exposed tools declaratively so agents can understand available site actions before invoking them.

Check name

WebMCP manifest

Score

0/100

Status

fail

Category

MCP

Maturity

Informational

Goal

Publish a WebMCP manifest for declarative browser tool discovery when using the draft manifest convention.

Result

WebMCP manifest failed at "Fetch to find resource".

Validation steps

Fetch to find resource
WebMCP manifest was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/webmcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/webmcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "WebMCP manifest was not found at the expected path.",
      "howToFix": "Keep declarative WebMCP manifest discovery informational until the manifest shape stabilizes; validate tools if you publish one."
    }
  ]
}

AI DiscoverabilityContent ReadinessEstablished

Content freshness signals

Content freshness signals is missing or incomplete.

25 Fail

Needs attention

Content freshness signals

Failed check

Issue

Content freshness signals are incomplete: missing Last-Modified HTTP header; missing dateModified/datePublished in JSON-LD; missing meta or <time> freshness tags.

Why it matters

Freshness signals help agents decide whether content is current enough to cite, summarize, or compare against newer sources.

Check name

Content freshness signals

Score

0/100

Status

fail

Category

Content Readiness

Maturity

Established

Goal

Expose modified and published dates for freshness-aware retrieval and ranking.

Result

Content freshness signals is missing or incomplete.

Evidence

{
  "lastModified": null,
  "schemaDates": [],
  "metaDateCount": 0,
  "timeDateCount": 0
}

AI DiscoverabilityContent ReadinessEstablished

Markdown negotiation

Markdown negotiation failed at "Markdown content type".

25 Fail

Needs attention

Markdown negotiation

Failed check

Issue

Content-Type "text/html; charset=utf-8" does not indicate Markdown when requested with Accept: text/markdown.

Why it matters

Markdown negotiation gives agents a cleaner representation of page content while preserving normal HTML for browsers.

Check name

Markdown negotiation

Score

0/100

Status

fail

Category

Content Readiness

Maturity

Established

Goal

Return HTML responses as markdown when agents request it.

Result

Markdown negotiation failed at "Markdown content type".

Validation steps

Markdown content type
Content-Type "text/html; charset=utf-8" does not indicate Markdown when requested with Accept: text/markdown.
Vary: Accept header
Markdown negotiation is missing Vary: Accept; current Vary header is "Accept-Encoding".
Structured Markdown body
Markdown response is missing a heading.

Evidence

{
  "failedStep": "content-type",
  "steps": [
    {
      "id": "content-type",
      "title": "Markdown content type",
      "status": "fail",
      "evidence": {
        "statusCode": 200,
        "contentType": "text/html; charset=utf-8"
      },
      "issue": "Content-Type \"text/html; charset=utf-8\" does not indicate Markdown when requested with Accept: text/markdown.",
      "howToFix": "Return Content-Type: text/markdown; charset=utf-8 for requests with Accept: text/markdown."
    },
    {
      "id": "vary-accept",
      "title": "Vary: Accept header",
      "status": "fail",
      "evidence": {
        "vary": "Accept-Encoding"
      },
      "issue": "Markdown negotiation is missing Vary: Accept; current Vary header is \"Accept-Encoding\".",
      "howToFix": "Add Vary: Accept on negotiated Markdown responses so shared caches keep HTML and Markdown variants separate."
    },
    {
      "id": "markdown-content",
      "title": "Structured Markdown body",
      "status": "fail",
      "evidence": {
        "valid": false,
        "hasHeading": false,
        "wordCount": 42865,
        "excerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\" data-next-head=\"\"/><title data-next-head=\"\">AI Customer Experience Automatio",
        "issue": "Markdown response is missing a heading."
      },
      "issue": "Markdown response is missing a heading.",
      "howToFix": "Return Markdown with at least one heading and substantive page content, including useful links or instructions for agents."
    }
  ]
}

AI DiscoverabilityContent ReadinessEstablished

Semantic HTML

Semantic HTML is missing or incomplete.

25 Fail

Needs attention

Semantic HTML

Failed check

Issue

Semantic HTML is incomplete: missing <nav> landmark; skipped heading levels; 6 links missing accessible names.

Details

Why it matters

Semantic HTML gives browsers, assistive technology, search systems, and agents reliable landmarks, headings, controls, form semantics, and image context.

Check name

Semantic HTML

Score

0/100

Status

fail

Category

Content Readiness

Maturity

Established

Goal

Expose readable page structure through semantic HTML and accessible controls.

Result

Semantic HTML is missing or incomplete.

Evidence

{
  "main": true,
  "nav": false,
  "footer": true,
  "meaningfulH1": true,
  "headingOrder": false,
  "accessibleLinks": false,
  "accessibleButtons": true,
  "imageAltCoverage": true,
  "formAutocompleteCoverage": true,
  "details": {
    "inaccessibleLinks": [
      "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineNone mui-imszd2\" href=\"/use-cases/\" target=\"_self\" rel=\"noopener noreferrer\"></a>",
      "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://www.linkedin.com/company/talkdesk/\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-social-linkedin TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#social-linkedin\"/></svg></a>",
      "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://www.youtube.com/talkdesk\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-social-youtube TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#social-youtube\"/></svg></a>",
      "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://www.facebook.com/Talkdesk/\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-social-facebook TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#social-facebook\"/></svg></a>",
      "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://www.instagram.com/talkdesk/\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-social-instagram TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#social-instagram\"/></svg></a>",
      "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://x.com/talkdesk\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-x TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#ui-x\"/></svg></a>"
    ],
    "inaccessibleButtons": [],
    "missingAutocompleteInputs": [],
    "imagesMissingAlt": [],
    "skippedHeadingLevels": [
      "h3: Login",
      "h3: Partners",
      "h3: Support",
      "h1: Customer ExperienceAutomated.",
      "h2: Build your hybrid workforce.",
      "h2: Autonomous agents.",
      "h2: Instant scalability.",
      "h2: Intent-driven execution.",
      "h2: Real CX work, automated by AI agents.",
      "h3: Appointments and directions",
      "h3: Order status and tracking",
      "h3: Proactive travel notifications",
      "h3: Card status and authorization",
      "h2: The most reliable AI agents in CX.",
      "h3: Industry-specific AI agents",
      "h3: Dynamic knowledge creation",
      "h3: Quality as a built-in control layer",
      "h2: Natural conversations, real outcomes.",
      "h2: Don't take our word for it.",
      "h5: abandonment rate.",
      "h5: improved service level.",
      "h5: containment rate.",
      "h2: The highest commitment to trust, security, and compliance.",
      "h2: Explore the latest from Talkdesk.",
      "h5: Talkdesk April ‘26 Release Webinar: Operationalizing the hybrid workforce",
      "h5: Automation Flows: Enterprise workflow orchestration",
      "h5: AI for Complex Scheduling",
      "h2: The fastest path to AI.",
      "h3: OUR PLATFORM",
      "h3: CONTACT CENTER SOLUTIONS",
      "h3: PRODUCTS",
      "h3: INDUSTRIES",
      "h3: RESOURCES",
      "h3: CUSTOMERS",
      "h3: COMPANY",
      "h3: PARTNERS"
    ]
  },
  "counts": {
    "h1": 1,
    "headings": 36,
    "links": 187,
    "inaccessibleLinks": 6,
    "buttons": 22,
    "inaccessibleButtons": 0,
    "images": 66,
    "imagesWithAlt": 66,
    "autocompleteInputs": 0,
    "inputsWithAutocomplete": 0,
    "missingAutocompleteInputs": 0
  }
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

A2A Agent Card

A2A Agent Card failed at "Fetch to find resource".

20 Fail

Needs attention

A2A Agent Card

Failed check

Issue

A2A Agent Card was not found at the expected path.

Why it matters

A2A Agent Cards let compatible clients discover agent skills, input and output modes, and the endpoint used to invoke those skills.

Check name

A2A Agent Card

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish an agent card so A2A-compatible clients can discover capabilities.

Result

A2A Agent Card failed at "Fetch to find resource".

Validation steps

Fetch to find resource
A2A Agent Card was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agent-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/a2a/agent-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/agent-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "A2A Agent Card was not found at the expected path.",
      "howToFix": "Publish an A2A Agent Card with required skill details and make the advertised url answer A2A JSON-RPC requests."
    }
  ]
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

Agent Skills index

Agent Skills index failed at "Fetch to find resource".

20 Fail

Needs attention

Agent Skills index

Failed check

Issue

Agent Skills index was not found at the expected path.

Why it matters

An Agent Skills index lets clients find task-specific SKILL.md documents that describe how to use site capabilities correctly.

Check name

Agent Skills index

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish an agent skills discovery index.

Result

Agent Skills index failed at "Fetch to find resource".

Validation steps

Fetch to find resource
Agent Skills index was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agent-skills/index.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/skills/index.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "Agent Skills index was not found at the expected path.",
      "howToFix": "Publish an index with a non-empty skills array and reachable SKILL.md URLs."
    }
  ]
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

agent.json

agent.json failed at "Fetch to find resource".

20 Fail

Needs attention

agent.json

Failed check

Issue

agent.json was not found at the expected path.

Why it matters

agent.json is an emerging machine-readable manifest for declaring what a website does, how agents authenticate, and which actions or protocols are available.

Check name

agent.json

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish the singular Agent Web Protocol agent.json manifest without confusing it with the separate agents.json directory convention.

Result

agent.json failed at "Fetch to find resource".

Validation steps

Fetch to find resource
agent.json was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agent.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/agent.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "agent.json was not found at the expected path.",
      "howToFix": "Publish agent.json with awp_version, domain, intent, and typed actions that point to real same-origin API or protocol endpoints."
    }
  ]
}

Agent Ease of UseSkill DiscoveryInformational

agents.json

agents.json failed at "Fetch to find resource".

20 Fail

Needs attention

agents.json

Failed check

Issue

agents.json was not found at the expected path.

Why it matters

agents.json gives clients a simple directory of agent-facing capabilities and contacts when a site chooses to advertise them.

Check name

agents.json

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Informational

Goal

Publish an agents.json directory for agent-facing capabilities and contacts when using this convention.

Result

agents.json failed at "Fetch to find resource".

Validation steps

Fetch to find resource
agents.json was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agents.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/agents.json",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "agents.json was not found at the expected path.",
      "howToFix": "If this site uses agents.json, publish JSON with an agents array containing name and url for each agent."
    }
  ]
}

Security & TrustSecurity & TrustEstablished

Content-Security-Policy

Content-Security-Policy is missing or incomplete.

20 Fail

Needs attention

Content-Security-Policy

Failed check

Issue

Content-Security-Policy is missing or incomplete.

Why it matters

Content Security Policy limits where scripts, styles, frames, and connections can load from, reducing the impact of injection bugs.

Check name

Content-Security-Policy

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Constrain script, style, frame, and resource loading with a Content-Security-Policy header.

Result

Content-Security-Policy is missing or incomplete.

Evidence

{
  "header": "content-security-policy",
  "value": null
}

Security & TrustSecurity & TrustEstablished

Frame protection

Frame protection is missing or incomplete.

20 Fail

Needs attention

Frame protection

Failed check

Issue

Frame protection is missing or incomplete.

Why it matters

Frame protection blocks hostile sites from embedding pages in deceptive frames, reducing clickjacking risk.

Check name

Frame protection

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Prevent unwanted framing with X-Frame-Options or CSP frame-ancestors.

Result

Frame protection is missing or incomplete.

Evidence

{
  "xFrameOptions": null,
  "validXFrame": false,
  "contentSecurityPolicy": null,
  "cspFrameAncestors": false
}

Security & TrustSecurity & TrustEstablished

HSTS header

HSTS header is missing or incomplete.

20 Fail

Needs attention

HSTS header

Failed check

Issue

HSTS header is missing or incomplete.

Why it matters

HSTS tells browsers to keep using HTTPS after the first secure visit, reducing downgrade and mixed-transport risk for repeat users.

Check name

HSTS header

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Require HTTPS for repeat visits with Strict-Transport-Security.

Result

HSTS header is missing or incomplete.

Evidence

{
  "header": "strict-transport-security",
  "value": null
}

Security & TrustSecurity & TrustEstablished

Referrer-Policy

Referrer-Policy is missing or incomplete.

20 Fail

Needs attention

Referrer-Policy

Failed check

Issue

Referrer-Policy is missing or incomplete.

Why it matters

Referrer-Policy controls how much URL context is sent to other origins, limiting accidental leakage of paths, queries, and identifiers.

Check name

Referrer-Policy

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Limit how much referrer data leaves the site.

Result

Referrer-Policy is missing or incomplete.

Evidence

{
  "header": "referrer-policy",
  "value": null
}

Security & TrustSecurity & TrustEstablished

X-Content-Type-Options

X-Content-Type-Options is missing or incomplete.

20 Fail

Needs attention

X-Content-Type-Options

Failed check

Issue

X-Content-Type-Options is missing or incomplete.

Why it matters

X-Content-Type-Options prevents browsers from treating mislabeled files as executable content, reducing content-sniffing attacks.

Check name

X-Content-Type-Options

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Prevent MIME sniffing for browser-loaded resources.

Result

X-Content-Type-Options is missing or incomplete.

Evidence

{
  "header": "x-content-type-options",
  "value": null
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

DNS-AID Agent Discovery

DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".

15 Fail

Needs attention

DNS-AID Agent Discovery

Failed check

Issue

No DNS-AID entrypoint records were found under _agents.

Why it matters

DNS-AID lets agents discover index, A2A, and other agent entrypoints before fetching HTTP metadata, while DNSSEC can authenticate the discovery zone.

Check name

DNS-AID Agent Discovery

Score

25/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish DNS for AI Discovery records under _agents for DNS-based agent entrypoint discovery.

Result

DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".

Validation steps

Resolve DNS-AID SVCB/HTTPS records
No DNS-AID entrypoint records were found under _agents.
Validate alpn and endpoint parameters
Include alpn and endpoint service parameters in each DNS-AID record so agents know the protocol and target entrypoint.
Check DNSSEC material
DNSSEC material was not visible for the hostname or parent zone from this resolver.

Evidence

{
  "failedStep": "svcb-https-records",
  "steps": [
    {
      "id": "svcb-https-records",
      "title": "Resolve DNS-AID SVCB/HTTPS records",
      "status": "fail",
      "evidence": {
        "hostname": "www.talkdesk.com",
        "probes": [
          {
            "name": "_index._agents.www.talkdesk.com",
            "found": false,
            "recordCount": 1,
            "records": [],
            "hasAlpn": false,
            "hasEndpoint": false
          },
          {
            "name": "_a2a._agents.www.talkdesk.com",
            "found": false,
            "recordCount": 1,
            "records": [],
            "hasAlpn": false,
            "hasEndpoint": false
          }
        ]
      },
      "issue": "No DNS-AID entrypoint records were found under _agents.",
      "howToFix": "Publish ServiceMode SVCB/HTTPS records such as _index._agents.example.com or _a2a._agents.example.com."
    },
    {
      "id": "service-params",
      "title": "Validate alpn and endpoint parameters",
      "status": "informational",
      "evidence": {
        "discovered": []
      },
      "howToFix": "Include alpn and endpoint service parameters in each DNS-AID record so agents know the protocol and target entrypoint."
    },
    {
      "id": "dnssec",
      "title": "Check DNSSEC material",
      "status": "warning",
      "evidence": {
        "hasDnssecMaterial": false,
        "checked": [
          {
            "name": "www.talkdesk.com",
            "dnssecTypes": [],
            "dnssecRecordCount": 0
          },
          {
            "name": "talkdesk.com",
            "dnssecTypes": [],
            "dnssecRecordCount": 0
          }
        ]
      },
      "issue": "DNSSEC material was not visible for the hostname or parent zone from this resolver.",
      "howToFix": "Sign the public discovery zone with DNSSEC so validating resolvers can return authenticated data."
    }
  ]
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Source and trust signals

AIO: Source and trust signals scored 40/100 and needs a fix.

13 Fail

Needs attention

AIO: Source and trust signals

Failed check

Issue

Missing AIO trust signals: author, publisher, freshnessDate.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Source and trust signals

Score

40/100

Status

fail

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Source and trust signals scored 40/100 and needs a fix.

Evidence

{
  "signals": {
    "author": false,
    "publisher": false,
    "freshnessDate": false,
    "aboutOrContact": true,
    "policyLinks": true
  },
  "missing": [
    "author",
    "publisher",
    "freshnessDate"
  ],
  "authorMeta": "",
  "schemaAuthors": [],
  "schemaPublishers": [],
  "schemaDates": [],
  "visibleDates": [],
  "aboutLinks": [
    {
      "href": "/about/cx-awards/",
      "text": "CX Innovators Awards",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/cx-awards/\" target=\"_self\">CX Innovators Awards</a>"
    },
    {
      "href": "/about/",
      "text": "About Us",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/\" target=\"_self\">About Us</a>"
    },
    {
      "href": "/about/leadership/",
      "text": "Leadership",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/leadership/\" target=\"_self\">Leadership</a>"
    },
    {
      "href": "/about/awards-and-recognition/",
      "text": "Awards & Recognition",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/awards-and-recognition/\" target=\"_self\">Awards &amp; Recognition</a>"
    },
    {
      "href": "/about/cx-awards/",
      "text": "CX Innovators Awards",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/cx-awards/\" target=\"_self\">CX Innovators Awards</a>"
    },
    {
      "href": "/about/",
      "text": "About Us",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/\" target=\"_self\">About Us</a>"
    },
    {
      "href": "/about/leadership/",
      "text": "Leadership",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/leadership/\" target=\"_self\">Leadership</a>"
    },
    {
      "href": "/about/awards-and-recognition/",
      "text": "Awards & Recognition",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/awards-and-recognition/\" target=\"_self\">Awards &amp; Recognition</a>"
    },
    {
      "href": "https://www.linkedin.com/company/talkdesk/",
      "text": "",
      "html": "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://www.linkedin.com/company/talkdesk/\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-social-linkedin TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#social-linkedin\"/></svg></a>"
    }
  ],
  "contactLinks": [
    {
      "href": "https://support.talkdesk.com/hc/en-us",
      "text": "Support",
      "html": "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineNone mui-u1kwr9\" href=\"https://support.talkdesk.com/hc/en-us\" target=\"_blank\"><h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Support</h3></a>"
    },
    {
      "href": "/contact-sales/",
      "text": "Contact Sales",
      "html": "<a class=\"MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-sizeSmall MuiButton-colorPrimary MuiButton-disableElevation MuiButton-root MuiButton-text MuiButton-sizeSmall MuiButton-colorPrimary MuiButton-disableElevation mui-1sgmyuk\" tabindex=\"0\" href=\"/contact-sales/\" target=\"_self\">Contact Sales</a>"
    },
    {
      "href": "/contact-center-platform/ai-agents/",
      "text": "Multi-agent Orchestration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/ai-agents/\" target=\"_self\">Multi-agent Orchestration</a>"
    },
    {
      "href": "/contact-center-platform/security-compliance/certifications-standards/",
      "text": "Security & Compliance",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/security-compliance/certifications-standards/\" target=\"_self\">Security &amp; Compliance</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/cloud-contact-center/",
      "text": "Talkdesk for Contact Centers",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/\" target=\"_self\">Talkdesk for Contact Centers</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/contact-center-platform/embedded/",
      "text": "Talkdesk Embedded",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/embedded/\" target=\"_self\">Talkdesk Embedded&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/self-service-experience/autopilot/",
      "text": "Autopilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/self-service-experience/autopilot/\" target=\"_self\">Autopilot&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/navigator/",
      "text": "Navigator",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/navigator/\" target=\"_self\">Navigator</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/copilot/",
      "text": "Copilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/copilot/\" target=\"_self\">Copilot</a>"
    },
    {
      "href": "/cloud-contact-center/wem/workforce-compliance-monitoring/",
      "text": "Identity",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/workforce-compliance-monitoring/\" target=\"_self\">Identity</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/",
      "text": "Agentic Outbound",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/\" target=\"_self\">Agentic Outbound</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/",
      "text": "Omnichannel Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/\" target=\"_self\">Omnichannel Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/wem/",
      "text": "Workforce Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/\" target=\"_self\">Workforce Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/business-intelligence/",
      "text": "Business Intelligence",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/business-intelligence/\" target=\"_self\">Business Intelligence</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/orchestration-routing/",
      "text": "Studio",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/orchestration-routing/\" target=\"_self\">Studio</a>"
    },
    {
      "href": "/cloud-contact-center/employee-collaboration/",
      "text": "Employee Collaboration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/employee-collaboration/\" target=\"_self\">Employee Collaboration</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/",
      "text": "Interaction & Quality Analytics",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/\" target=\"_self\">Interaction &amp; Quality Analytics</a>"
    },
    {
      "href": "/cloud-contact-center/wem/quality-management/",
      "text": "Quality Management",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/quality-management/\" target=\"_self\">Quality Management</a>"
    },
    {
      "href": "https://support.talkdesk.com/hc/en-us",
      "text": "Training & Documentation",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"https://support.talkdesk.com/hc/en-us\" target=\"_blank\">Training &amp; Documentation</a>"
    },
    {
      "href": "/contact-sales/",
      "text": "Contact Sales",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-sales/\" target=\"_self\">Contact Sales</a>"
    },
    {
      "href": "/contact-center-platform/ai-agents/",
      "text": "Multi-agent Orchestration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/ai-agents/\" target=\"_self\">Multi-agent Orchestration</a>"
    },
    {
      "href": "/contact-center-platform/security-compliance/certifications-standards/",
      "text": "Security & Compliance",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/security-compliance/certifications-standards/\" target=\"_self\">Security &amp; Compliance</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/cloud-contact-center/",
      "text": "Talkdesk for Contact Centers",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/\" target=\"_self\">Talkdesk for Contact Centers</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/contact-center-platform/embedded/",
      "text": "Talkdesk Embedded",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/embedded/\" target=\"_self\">Talkdesk Embedded&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/self-service-experience/autopilot/",
      "text": "Autopilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/self-service-experience/autopilot/\" target=\"_self\">Autopilot&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/navigator/",
      "text": "Navigator",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/navigator/\" target=\"_self\">Navigator</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/copilot/",
      "text": "Copilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/copilot/\" target=\"_self\">Copilot</a>"
    },
    {
      "href": "/cloud-contact-center/wem/workforce-compliance-monitoring/",
      "text": "Identity",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/workforce-compliance-monitoring/\" target=\"_self\">Identity</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/",
      "text": "Agentic Outbound",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/\" target=\"_self\">Agentic Outbound</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/",
      "text": "Omnichannel Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/\" target=\"_self\">Omnichannel Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/wem/",
      "text": "Workforce Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/\" target=\"_self\">Workforce Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/business-intelligence/",
      "text": "Business Intelligence",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/business-intelligence/\" target=\"_self\">Business Intelligence</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/orchestration-routing/",
      "text": "Studio",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/orchestration-routing/\" target=\"_self\">Studio</a>"
    },
    {
      "href": "/cloud-contact-center/employee-collaboration/",
      "text": "Employee Collaboration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/employee-collaboration/\" target=\"_self\">Employee Collaboration</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/",
      "text": "Interaction & Quality Analytics",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/\" target=\"_self\">Interaction &amp; Quality Analytics</a>"
    },
    {
      "href": "/cloud-contact-center/wem/quality-management/",
      "text": "Quality Management",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/quality-management/\" target=\"_self\">Quality Management</a>"
    },
    {
      "href": "https://support.talkdesk.com/hc/en-us",
      "text": "Training & Documentation",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"https://support.talkdesk.com/hc/en-us\" target=\"_blank\">Training &amp; Documentation</a>"
    },
    {
      "href": "/contact-sales/",
      "text": "Contact Sales",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-sales/\" target=\"_self\">Contact Sales</a>"
    }
  ],
  "privacyLinks": [
    {
      "href": "/terms-of-service/privacy-notice/",
      "text": "Privacy Notice",
      "html": "<a class=\"MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-sizeMedium MuiButton-colorPrimary MuiButton-disableElevation MuiButton-root MuiButton-text MuiButton-sizeMedium MuiButton-colorPrimary MuiButton-disableElevation mui-1pyfgl0\" tabindex=\"0\" type=\"button\" target=\"_self\" href=\"/terms-of-service/privacy-notice/\"><p class=\"MuiTypography-root MuiTypography-t14 mui-4j73qd\">Privacy Notice</p></a>"
    }
  ],
  "score": 40,
  "weight": 20
}

AI DiscoverabilityContent ReadinessEmerging recommendation

llms.txt

llms.txt failed at "Validate resource body".

13 Fail

Needs attention

llms.txt

Failed check

Issue

llms.txt response did not match the expected shape. Content-Type "null" is not Markdown or text/plain.

Why it matters

llms.txt gives language-model clients a concise, curated summary of important site context and links before they crawl broadly.

Check name

llms.txt

Score

50/100

Status

fail

Category

Content Readiness

Maturity

Emerging recommendation

Goal

Publish llms.txt to summarize agent-readable site guidance.

Result

llms.txt failed at "Validate resource body".

Validation steps

Validate resource body
llms.txt response did not match the expected shape. Content-Type "null" is not Markdown or text/plain.

Evidence

{
  "failedStep": "validate",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch discovery resource",
      "status": "pass",
      "evidence": {
        "path": "/llms.txt",
        "statusCode": 200,
        "contentType": null
      }
    },
    {
      "id": "validate",
      "title": "Validate resource body",
      "status": "fail",
      "evidence": {
        "valid": false,
        "issue": "llms.txt response did not match the expected shape. Content-Type \"null\" is not Markdown or text/plain.",
        "compatibleContentType": false,
        "hasTitle": true,
        "contentLength": 3241,
        "linkCount": 24,
        "links": [
          "https://www.talkdesk.com/",
          "https://www.talkdesk.com/customer-experience-automation/",
          "https://www.talkdesk.com/customer-experience-automation/multi-agent-orchestration/",
          "https://www.talkdesk.com/cloud-contact-center/self-service-experience/autopilot/",
          "https://www.talkdesk.com/cloud-contact-center/omnichannel-engagement/navigator/",
          "https://www.talkdesk.com/cloud-contact-center/omnichannel-engagement/copilot/",
          "https://www.talkdesk.com/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/",
          "https://www.talkdesk.com/cloud-contact-center/wem/workforce-compliance-monitoring/",
          "https://www.talkdesk.com/cloud-contact-center/wem/quality-management/",
          "https://www.talkdesk.com/cloud-contact-center/wem/knowledge-management/"
        ],
        "rawExcerpt": "# Purpose: AI usage guidance for Large Language Models (LLMs)\n# Talkdesk\n> Talkdesk is a global customer experience automation (CXA) company, combining AI contact center software with intelligent automation to transform every customer interaction.\n# Homepage & Core CXA Platform =====================================\n- [Homepage](https://www.talkdesk.com/): Customer Experience Automation Platform and AI Contact Center Software\n- [Platform](https://www.talkdesk.com/customer-experience-automation/): Customer Experience Automation (CXA) Platform\n- [Multi-agent Orchestration](https://www.talkdesk.com/customer-experience-automation/multi-agent-orchestration/): Multi-agent Orchestration\n- [Talkdesk Autopilot](https://www.talkdesk.com/cloud-contact-center/self-service-experience/autopilot/): AI-pow"
      },
      "issue": "llms.txt response did not match the expected shape. Content-Type \"null\" is not Markdown or text/plain.",
      "howToFix": "Publish /llms.txt as Markdown with a clear title, concise site summary, and useful links for agents."
    }
  ]
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Answer evidence and trust

AEO: Answer evidence and trust scored 40/100 and needs a fix.

5 Fail

Needs attention

AEO: Answer evidence and trust

Failed check

Issue

Missing AIO trust signals: author, publisher, freshnessDate.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Answer evidence and trust

Score

40/100

Status

fail

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Answer evidence and trust scored 40/100 and needs a fix.

Evidence

{
  "signals": {
    "author": false,
    "publisher": false,
    "freshnessDate": false,
    "aboutOrContact": true,
    "policyLinks": true
  },
  "missing": [
    "author",
    "publisher",
    "freshnessDate"
  ],
  "authorMeta": "",
  "schemaAuthors": [],
  "schemaPublishers": [],
  "schemaDates": [],
  "visibleDates": [],
  "aboutLinks": [
    {
      "href": "/about/cx-awards/",
      "text": "CX Innovators Awards",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/cx-awards/\" target=\"_self\">CX Innovators Awards</a>"
    },
    {
      "href": "/about/",
      "text": "About Us",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/\" target=\"_self\">About Us</a>"
    },
    {
      "href": "/about/leadership/",
      "text": "Leadership",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/leadership/\" target=\"_self\">Leadership</a>"
    },
    {
      "href": "/about/awards-and-recognition/",
      "text": "Awards & Recognition",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/awards-and-recognition/\" target=\"_self\">Awards &amp; Recognition</a>"
    },
    {
      "href": "/about/cx-awards/",
      "text": "CX Innovators Awards",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/cx-awards/\" target=\"_self\">CX Innovators Awards</a>"
    },
    {
      "href": "/about/",
      "text": "About Us",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/\" target=\"_self\">About Us</a>"
    },
    {
      "href": "/about/leadership/",
      "text": "Leadership",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/leadership/\" target=\"_self\">Leadership</a>"
    },
    {
      "href": "/about/awards-and-recognition/",
      "text": "Awards & Recognition",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/about/awards-and-recognition/\" target=\"_self\">Awards &amp; Recognition</a>"
    },
    {
      "href": "https://www.linkedin.com/company/talkdesk/",
      "text": "",
      "html": "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineAlways mui-nb0yhh\" rel=\"noopener noreferrer\" text href=\"https://www.linkedin.com/company/talkdesk/\" target=\"_self\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-social-linkedin TuiIcon mui-1wzsqqi\" focusable=\"false\" aria-hidden=\"true\" viewBox=\"0 0 24 24\" size=\"26\"><use class=\"MuiBox-root mui-uwwqev\" xlink:href=\"/fonts/talkdesk/symbol-defs.svg#social-linkedin\"/></svg></a>"
    }
  ],
  "contactLinks": [
    {
      "href": "https://support.talkdesk.com/hc/en-us",
      "text": "Support",
      "html": "<a class=\"MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineNone mui-u1kwr9\" href=\"https://support.talkdesk.com/hc/en-us\" target=\"_blank\"><h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Support</h3></a>"
    },
    {
      "href": "/contact-sales/",
      "text": "Contact Sales",
      "html": "<a class=\"MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-sizeSmall MuiButton-colorPrimary MuiButton-disableElevation MuiButton-root MuiButton-text MuiButton-sizeSmall MuiButton-colorPrimary MuiButton-disableElevation mui-1sgmyuk\" tabindex=\"0\" href=\"/contact-sales/\" target=\"_self\">Contact Sales</a>"
    },
    {
      "href": "/contact-center-platform/ai-agents/",
      "text": "Multi-agent Orchestration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/ai-agents/\" target=\"_self\">Multi-agent Orchestration</a>"
    },
    {
      "href": "/contact-center-platform/security-compliance/certifications-standards/",
      "text": "Security & Compliance",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/security-compliance/certifications-standards/\" target=\"_self\">Security &amp; Compliance</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/cloud-contact-center/",
      "text": "Talkdesk for Contact Centers",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/\" target=\"_self\">Talkdesk for Contact Centers</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/contact-center-platform/embedded/",
      "text": "Talkdesk Embedded",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/embedded/\" target=\"_self\">Talkdesk Embedded&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/self-service-experience/autopilot/",
      "text": "Autopilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/self-service-experience/autopilot/\" target=\"_self\">Autopilot&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/navigator/",
      "text": "Navigator",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/navigator/\" target=\"_self\">Navigator</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/copilot/",
      "text": "Copilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/copilot/\" target=\"_self\">Copilot</a>"
    },
    {
      "href": "/cloud-contact-center/wem/workforce-compliance-monitoring/",
      "text": "Identity",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/workforce-compliance-monitoring/\" target=\"_self\">Identity</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/",
      "text": "Agentic Outbound",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/\" target=\"_self\">Agentic Outbound</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/",
      "text": "Omnichannel Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/\" target=\"_self\">Omnichannel Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/wem/",
      "text": "Workforce Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/\" target=\"_self\">Workforce Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/business-intelligence/",
      "text": "Business Intelligence",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/business-intelligence/\" target=\"_self\">Business Intelligence</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/orchestration-routing/",
      "text": "Studio",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/orchestration-routing/\" target=\"_self\">Studio</a>"
    },
    {
      "href": "/cloud-contact-center/employee-collaboration/",
      "text": "Employee Collaboration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/employee-collaboration/\" target=\"_self\">Employee Collaboration</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/",
      "text": "Interaction & Quality Analytics",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/\" target=\"_self\">Interaction &amp; Quality Analytics</a>"
    },
    {
      "href": "/cloud-contact-center/wem/quality-management/",
      "text": "Quality Management",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/quality-management/\" target=\"_self\">Quality Management</a>"
    },
    {
      "href": "https://support.talkdesk.com/hc/en-us",
      "text": "Training & Documentation",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"https://support.talkdesk.com/hc/en-us\" target=\"_blank\">Training &amp; Documentation</a>"
    },
    {
      "href": "/contact-sales/",
      "text": "Contact Sales",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-sales/\" target=\"_self\">Contact Sales</a>"
    },
    {
      "href": "/contact-center-platform/ai-agents/",
      "text": "Multi-agent Orchestration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/ai-agents/\" target=\"_self\">Multi-agent Orchestration</a>"
    },
    {
      "href": "/contact-center-platform/security-compliance/certifications-standards/",
      "text": "Security & Compliance",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/security-compliance/certifications-standards/\" target=\"_self\">Security &amp; Compliance</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/cloud-contact-center/",
      "text": "Talkdesk for Contact Centers",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/\" target=\"_self\">Talkdesk for Contact Centers</a>"
    },
    {
      "href": "/contact-center-platform/integrations/",
      "text": "Integrations",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/integrations/\" target=\"_self\">Integrations</a>"
    },
    {
      "href": "/contact-center-platform/embedded/",
      "text": "Talkdesk Embedded",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-center-platform/embedded/\" target=\"_self\">Talkdesk Embedded&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/self-service-experience/autopilot/",
      "text": "Autopilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/self-service-experience/autopilot/\" target=\"_self\">Autopilot&#x2028;</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/navigator/",
      "text": "Navigator",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/navigator/\" target=\"_self\">Navigator</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/copilot/",
      "text": "Copilot",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/copilot/\" target=\"_self\">Copilot</a>"
    },
    {
      "href": "/cloud-contact-center/wem/workforce-compliance-monitoring/",
      "text": "Identity",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/workforce-compliance-monitoring/\" target=\"_self\">Identity</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/",
      "text": "Agentic Outbound",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/proactive-outbound-engagement/\" target=\"_self\">Agentic Outbound</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/",
      "text": "Omnichannel Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/\" target=\"_self\">Omnichannel Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/wem/",
      "text": "Workforce Engagement",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/\" target=\"_self\">Workforce Engagement</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/business-intelligence/",
      "text": "Business Intelligence",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/business-intelligence/\" target=\"_self\">Business Intelligence</a>"
    },
    {
      "href": "/cloud-contact-center/omnichannel-engagement/orchestration-routing/",
      "text": "Studio",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/omnichannel-engagement/orchestration-routing/\" target=\"_self\">Studio</a>"
    },
    {
      "href": "/cloud-contact-center/employee-collaboration/",
      "text": "Employee Collaboration",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/employee-collaboration/\" target=\"_self\">Employee Collaboration</a>"
    },
    {
      "href": "/cloud-contact-center/customer-experience-analytics/",
      "text": "Interaction & Quality Analytics",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/customer-experience-analytics/\" target=\"_self\">Interaction &amp; Quality Analytics</a>"
    },
    {
      "href": "/cloud-contact-center/wem/quality-management/",
      "text": "Quality Management",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/cloud-contact-center/wem/quality-management/\" target=\"_self\">Quality Management</a>"
    },
    {
      "href": "https://support.talkdesk.com/hc/en-us",
      "text": "Training & Documentation",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"https://support.talkdesk.com/hc/en-us\" target=\"_blank\">Training &amp; Documentation</a>"
    },
    {
      "href": "/contact-sales/",
      "text": "Contact Sales",
      "html": "<a class=\"MuiTypography-root MuiTypography-t14 MuiLink-root MuiLink-underlineHover mui-67wc9o\" href=\"/contact-sales/\" target=\"_self\">Contact Sales</a>"
    }
  ],
  "privacyLinks": [
    {
      "href": "/terms-of-service/privacy-notice/",
      "text": "Privacy Notice",
      "html": "<a class=\"MuiButtonBase-root MuiButton-root MuiButton-text MuiButton-sizeMedium MuiButton-colorPrimary MuiButton-disableElevation MuiButton-root MuiButton-text MuiButton-sizeMedium MuiButton-colorPrimary MuiButton-disableElevation mui-1pyfgl0\" tabindex=\"0\" type=\"button\" target=\"_self\" href=\"/terms-of-service/privacy-notice/\"><p class=\"MuiTypography-root MuiTypography-t14 mui-4j73qd\">Privacy Notice</p></a>"
    }
  ],
  "score": 40,
  "weight": 22
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Answer-first sections

AEO: Answer-first sections scored 65/100 and needs improvement.

4 Warning

Needs attention

AEO: Answer-first sections

Warning

Issue

28 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Answer-first sections

Score

65/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Answer-first sections scored 65/100 and needs improvement.

Evidence

{
  "sectionCount": 29,
  "passing": 1,
  "failing": [
    {
      "heading": "Login",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Login</h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Partners",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Partners</h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Support",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Support</h3>",
      "firstParagraph": "Platform",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-uswbej\">Platform</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "Build your hybrid workforce.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Build your hybrid workforce.</h2>",
      "firstParagraph": "Humans focus on judgment and empathy. AI agents execute work end to end at speed and scale.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-mcq2xc\">Humans focus on judgment and empathy. AI agents execute work end to end at speed and scale.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "Autonomous agents.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Autonomous agents.</h2>",
      "firstParagraph": "Compose, deploy, and orchestrate specialized AI agents, each focused on a specific task, to execute real CX work.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Compose, deploy, and orchestrate specialized AI agents, each focused on a specific task, to execute real CX work.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "Instant scalability.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Instant scalability.</h2>",
      "firstParagraph": "Add agents, reuse skills, and coordinate how they operate across the customer journey, without rebuilding workflows or adding complexity.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Add agents, reuse skills, and coordinate how they operate across the customer journey, without rebuilding workflows or adding complexity.</p>",
      "words": 19,
      "direct": false,
      "issue": "First paragraph is 19 words and does not look like a concise direct answer."
    },
    {
      "heading": "Intent-driven execution.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Intent-driven execution.</h2>",
      "firstParagraph": "Define goals, policies, and constraints while AI agents execute tasks and learn from real interactions and outcomes.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Define goals, policies, and constraints while AI agents execute tasks and learn from real interactions and outcomes.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "Real CX work, automated by AI agents.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Real CX work, automated by AI agents.</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Appointments and directions",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root Mui-expanded mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"true\"><span class=\"MuiAccordionSummary-content Mui-expanded mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Appointments and directions</span></span><span class=\"MuiAccordionSummary-expandIconWrapper Mui-expanded mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-c...",
      "firstParagraph": "Confirm, update, and coordinate appointment details and directions in one flow.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Confirm, update, and coordinate appointment details and directions in one flow.</p>",
      "words": 11,
      "direct": false,
      "issue": "First paragraph is 11 words and does not look like a concise direct answer."
    },
    {
      "heading": "Order status and tracking",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Order status and tracking</span></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-caretdown TuiIcon mui-exrrna\" focusable=\"...",
      "firstParagraph": "Provide end-to-end order visibility and delivery resolution with real-time updates.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Provide end-to-end order visibility and delivery resolution with real-time updates.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Proactive travel notifications",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Proactive travel notifications</span></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-caretdown TuiIcon mui-exrrna\" focusa...",
      "firstParagraph": "Anticipate and notify customers of disruptions, policy changes and service updates.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Anticipate and notify customers of disruptions, policy changes and service updates.</p>",
      "words": 11,
      "direct": false,
      "issue": "First paragraph is 11 words and does not look like a concise direct answer."
    },
    {
      "heading": "Card status and authorization",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Card status and authorization</span></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-caretdown TuiIcon mui-exrrna\" focusab...",
      "firstParagraph": "Verify, update, and manage card details and payment authorizations in real time.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Verify, update, and manage card details and payment authorizations in real time.</p>",
      "words": 12,
      "direct": false,
      "issue": "First paragraph is 12 words and does not look like a concise direct answer."
    },
    {
      "heading": "The most reliable AI agents in CX.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The most reliable AI agents in CX.</h2>",
      "firstParagraph": "AI agents that act with domain-aware context, built-in validation, and continuous learning.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-mcq2xc\">AI agents that act with domain-aware context, built-in validation, and continuous learning.</p>",
      "words": 12,
      "direct": false,
      "issue": "First paragraph is 12 words and does not look like a concise direct answer."
    },
    {
      "heading": "Industry-specific AI agents",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Industry-specific AI agents</h3>",
      "firstParagraph": "Apply pre-trained agents for specific industries, use cases, and regulatory environments, so decisions reflect real-world knowledge and constraints.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Apply pre-trained agents for specific industries, use cases, and regulatory environments, so decisions reflect real-world knowledge and constraints.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "Dynamic knowledge creation",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Dynamic knowledge creation</h3>",
      "firstParagraph": "Improve AI agents’ decisions over time by continuously creating and refining knowledge from live interactions and enterprise data.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Improve AI agents&#x2019; decisions over time by continuously creating and refining knowledge from live interactions and enterprise data.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "Quality as a built-in control layer",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Quality as a built-in control layer</h3>",
      "firstParagraph": "Enforce reliability by validating behavior, decisions, and outcomes in real time, ensuring execution remains accurate and controlled as volume scales.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Enforce reliability by validating behavior, decisions, and outcomes in real time, ensuring execution remains accurate and controlled as volume scales.</p>",
      "words": 20,
      "direct": false,
      "issue": "First paragraph is 20 words and does not look like a concise direct answer."
    },
    {
      "heading": "Don't take our word for it.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Don&apos;t take our word for it.</h2>",
      "firstParagraph": "Real results, straight from our customers.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-mcq2xc\">Real results, straight from our customers.</p>",
      "words": 6,
      "direct": false,
      "issue": "First paragraph is 6 words and does not look like a concise direct answer."
    },
    {
      "heading": "The highest commitment to trust, security, and compliance.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The highest commitment to trust, security, and compliance.</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Explore the latest from Talkdesk.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h3 mui-jyjl5z\">Explore the latest from Talkdesk.</h2>",
      "firstParagraph": "Live Webinar",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-label mui-lezs49\">Live Webinar</p>",
      "words": 2,
      "direct": false,
      "issue": "First paragraph is 2 words and does not look like a concise direct answer."
    },
    {
      "heading": "The fastest path to AI.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-5rw2gv\">The fastest path to AI.</h2>",
      "firstParagraph": "Designed to take customers from pilot to production on any contact center, third-party system, or on-premises.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-tgetn5\">Designed to take customers from pilot to production on any contact center, third-party system, or on-premises.</p>",
      "words": 16,
      "direct": false,
      "issue": "First paragraph is 16 words and does not look like a concise direct answer."
    },
    {
      "heading": "OUR PLATFORM",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel0-content\" id=\"footer-panel0-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">OUR PLATFORM</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focu...",
      "firstParagraph": "OUR PLATFORM",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">OUR PLATFORM</p>",
      "words": 2,
      "direct": false,
      "issue": "First paragraph is 2 words and does not look like a concise direct answer."
    },
    {
      "heading": "CONTACT CENTER SOLUTIONS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel1-content\" id=\"footer-panel1-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CONTACT CENTER SOLUTIONS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-...",
      "firstParagraph": "CONTACT CENTER SOLUTIONS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CONTACT CENTER SOLUTIONS</p>",
      "words": 3,
      "direct": false,
      "issue": "First paragraph is 3 words and does not look like a concise direct answer."
    },
    {
      "heading": "PRODUCTS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel2-content\" id=\"footer-panel2-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PRODUCTS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusabl...",
      "firstParagraph": "PRODUCTS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PRODUCTS</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "INDUSTRIES",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel3-content\" id=\"footer-panel3-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">INDUSTRIES</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusa...",
      "firstParagraph": "INDUSTRIES",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">INDUSTRIES</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "RESOURCES",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel4-content\" id=\"footer-panel4-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">RESOURCES</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusab...",
      "firstParagraph": "RESOURCES",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">RESOURCES</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "CUSTOMERS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel5-content\" id=\"footer-panel5-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CUSTOMERS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusab...",
      "firstParagraph": "CUSTOMERS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CUSTOMERS</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "COMPANY",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel6-content\" id=\"footer-panel6-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">COMPANY</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusable...",
      "firstParagraph": "COMPANY",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">COMPANY</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "PARTNERS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel7-content\" id=\"footer-panel7-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PARTNERS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusabl...",
      "firstParagraph": "PARTNERS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PARTNERS</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    }
  ],
  "score": 65,
  "weight": 28
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Question-led structure

AEO: Question-led structure scored 50/100 and needs improvement.

3 Warning

Needs attention

AEO: Question-led structure

Warning

Issue

28 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Question-led structure

Score

50/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Question-led structure scored 50/100 and needs improvement.

Evidence

{
  "h2Count": 11,
  "questionH2s": [],
  "hasFaq": true,
  "score": 50,
  "weight": 18
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Answer block readiness

AIO: Answer block readiness scored 65/100 and needs improvement.

3 Warning

Needs attention

AIO: Answer block readiness

Warning

Issue

28 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Answer block readiness

Score

65/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Answer block readiness scored 65/100 and needs improvement.

Evidence

{
  "sectionCount": 29,
  "passing": 1,
  "failing": [
    {
      "heading": "Login",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Login</h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Partners",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Partners</h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Support",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-button mui-1lp7xn7\">Support</h3>",
      "firstParagraph": "Platform",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-uswbej\">Platform</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "Build your hybrid workforce.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Build your hybrid workforce.</h2>",
      "firstParagraph": "Humans focus on judgment and empathy. AI agents execute work end to end at speed and scale.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-mcq2xc\">Humans focus on judgment and empathy. AI agents execute work end to end at speed and scale.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "Autonomous agents.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Autonomous agents.</h2>",
      "firstParagraph": "Compose, deploy, and orchestrate specialized AI agents, each focused on a specific task, to execute real CX work.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Compose, deploy, and orchestrate specialized AI agents, each focused on a specific task, to execute real CX work.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "Instant scalability.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Instant scalability.</h2>",
      "firstParagraph": "Add agents, reuse skills, and coordinate how they operate across the customer journey, without rebuilding workflows or adding complexity.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Add agents, reuse skills, and coordinate how they operate across the customer journey, without rebuilding workflows or adding complexity.</p>",
      "words": 19,
      "direct": false,
      "issue": "First paragraph is 19 words and does not look like a concise direct answer."
    },
    {
      "heading": "Intent-driven execution.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Intent-driven execution.</h2>",
      "firstParagraph": "Define goals, policies, and constraints while AI agents execute tasks and learn from real interactions and outcomes.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Define goals, policies, and constraints while AI agents execute tasks and learn from real interactions and outcomes.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "Real CX work, automated by AI agents.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Real CX work, automated by AI agents.</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Appointments and directions",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root Mui-expanded mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"true\"><span class=\"MuiAccordionSummary-content Mui-expanded mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Appointments and directions</span></span><span class=\"MuiAccordionSummary-expandIconWrapper Mui-expanded mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-c...",
      "firstParagraph": "Confirm, update, and coordinate appointment details and directions in one flow.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Confirm, update, and coordinate appointment details and directions in one flow.</p>",
      "words": 11,
      "direct": false,
      "issue": "First paragraph is 11 words and does not look like a concise direct answer."
    },
    {
      "heading": "Order status and tracking",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Order status and tracking</span></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-caretdown TuiIcon mui-exrrna\" focusable=\"...",
      "firstParagraph": "Provide end-to-end order visibility and delivery resolution with real-time updates.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Provide end-to-end order visibility and delivery resolution with real-time updates.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Proactive travel notifications",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Proactive travel notifications</span></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-caretdown TuiIcon mui-exrrna\" focusa...",
      "firstParagraph": "Anticipate and notify customers of disruptions, policy changes and service updates.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Anticipate and notify customers of disruptions, policy changes and service updates.</p>",
      "words": 11,
      "direct": false,
      "issue": "First paragraph is 11 words and does not look like a concise direct answer."
    },
    {
      "heading": "Card status and authorization",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-y1r58k\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><span class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Card status and authorization</span></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium TuiIcon-root icon-ui-caretdown TuiIcon mui-exrrna\" focusab...",
      "firstParagraph": "Verify, update, and manage card details and payment authorizations in real time.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Verify, update, and manage card details and payment authorizations in real time.</p>",
      "words": 12,
      "direct": false,
      "issue": "First paragraph is 12 words and does not look like a concise direct answer."
    },
    {
      "heading": "The most reliable AI agents in CX.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The most reliable AI agents in CX.</h2>",
      "firstParagraph": "AI agents that act with domain-aware context, built-in validation, and continuous learning.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-mcq2xc\">AI agents that act with domain-aware context, built-in validation, and continuous learning.</p>",
      "words": 12,
      "direct": false,
      "issue": "First paragraph is 12 words and does not look like a concise direct answer."
    },
    {
      "heading": "Industry-specific AI agents",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Industry-specific AI agents</h3>",
      "firstParagraph": "Apply pre-trained agents for specific industries, use cases, and regulatory environments, so decisions reflect real-world knowledge and constraints.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Apply pre-trained agents for specific industries, use cases, and regulatory environments, so decisions reflect real-world knowledge and constraints.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "Dynamic knowledge creation",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Dynamic knowledge creation</h3>",
      "firstParagraph": "Improve AI agents’ decisions over time by continuously creating and refining knowledge from live interactions and enterprise data.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Improve AI agents&#x2019; decisions over time by continuously creating and refining knowledge from live interactions and enterprise data.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "Quality as a built-in control layer",
      "headingHtml": "<h3 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Quality as a built-in control layer</h3>",
      "firstParagraph": "Enforce reliability by validating behavior, decisions, and outcomes in real time, ensuring execution remains accurate and controlled as volume scales.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">Enforce reliability by validating behavior, decisions, and outcomes in real time, ensuring execution remains accurate and controlled as volume scales.</p>",
      "words": 20,
      "direct": false,
      "issue": "First paragraph is 20 words and does not look like a concise direct answer."
    },
    {
      "heading": "Don't take our word for it.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Don&apos;t take our word for it.</h2>",
      "firstParagraph": "Real results, straight from our customers.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-mcq2xc\">Real results, straight from our customers.</p>",
      "words": 6,
      "direct": false,
      "issue": "First paragraph is 6 words and does not look like a concise direct answer."
    },
    {
      "heading": "The highest commitment to trust, security, and compliance.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The highest commitment to trust, security, and compliance.</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Explore the latest from Talkdesk.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h3 mui-jyjl5z\">Explore the latest from Talkdesk.</h2>",
      "firstParagraph": "Live Webinar",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-label mui-lezs49\">Live Webinar</p>",
      "words": 2,
      "direct": false,
      "issue": "First paragraph is 2 words and does not look like a concise direct answer."
    },
    {
      "heading": "The fastest path to AI.",
      "headingHtml": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-5rw2gv\">The fastest path to AI.</h2>",
      "firstParagraph": "Designed to take customers from pilot to production on any contact center, third-party system, or on-premises.",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t16 mui-tgetn5\">Designed to take customers from pilot to production on any contact center, third-party system, or on-premises.</p>",
      "words": 16,
      "direct": false,
      "issue": "First paragraph is 16 words and does not look like a concise direct answer."
    },
    {
      "heading": "OUR PLATFORM",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel0-content\" id=\"footer-panel0-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">OUR PLATFORM</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focu...",
      "firstParagraph": "OUR PLATFORM",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">OUR PLATFORM</p>",
      "words": 2,
      "direct": false,
      "issue": "First paragraph is 2 words and does not look like a concise direct answer."
    },
    {
      "heading": "CONTACT CENTER SOLUTIONS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel1-content\" id=\"footer-panel1-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CONTACT CENTER SOLUTIONS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-...",
      "firstParagraph": "CONTACT CENTER SOLUTIONS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CONTACT CENTER SOLUTIONS</p>",
      "words": 3,
      "direct": false,
      "issue": "First paragraph is 3 words and does not look like a concise direct answer."
    },
    {
      "heading": "PRODUCTS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel2-content\" id=\"footer-panel2-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PRODUCTS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusabl...",
      "firstParagraph": "PRODUCTS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PRODUCTS</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "INDUSTRIES",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel3-content\" id=\"footer-panel3-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">INDUSTRIES</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusa...",
      "firstParagraph": "INDUSTRIES",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">INDUSTRIES</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "RESOURCES",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel4-content\" id=\"footer-panel4-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">RESOURCES</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusab...",
      "firstParagraph": "RESOURCES",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">RESOURCES</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "CUSTOMERS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel5-content\" id=\"footer-panel5-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CUSTOMERS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusab...",
      "firstParagraph": "CUSTOMERS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">CUSTOMERS</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "COMPANY",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel6-content\" id=\"footer-panel6-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">COMPANY</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusable...",
      "firstParagraph": "COMPANY",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">COMPANY</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    },
    {
      "heading": "PARTNERS",
      "headingHtml": "<h3 class=\"MuiAccordion-heading mui-wnfue5\"><button class=\"MuiButtonBase-root MuiAccordionSummary-root mui-14nkxx4\" tabindex=\"0\" type=\"button\" aria-expanded=\"false\" aria-controls=\"footer-panel7-content\" id=\"footer-panel7-header\"><span class=\"MuiAccordionSummary-content mui-vuxf0f\"><p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PARTNERS</p></span><span class=\"MuiAccordionSummary-expandIconWrapper mui-f8wb7g\"><svg class=\"MuiSvgIcon-root MuiSvgIcon-fontSizeMedium mui-q7mezt\" focusabl...",
      "firstParagraph": "PARTNERS",
      "paragraphHtml": "<p class=\"MuiTypography-root MuiTypography-t14 mui-6bqzp0\">PARTNERS</p>",
      "words": 1,
      "direct": false,
      "issue": "First paragraph is 1 words and does not look like a concise direct answer."
    }
  ],
  "score": 65,
  "weight": 8
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

GEO: Entity clarity

GEO: Entity clarity scored 83/100 and needs improvement.

2 Warning

Needs attention

GEO: Entity clarity

Warning

Issue

Title/H1 terms missing from description: solutions, contact, center, software, experienceautomated.

Details

Why it matters

Generative engines favor pages with self-contained answer passages, clear entities, structured data, summaries, FAQ patterns, and crawler-accessible HTML that can be cited without extra interpretation.

Check name

GEO: Entity clarity

Score

83/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for AI answer engines to extract, cite, and attribute.

Result

GEO: Entity clarity scored 83/100 and needs improvement.

Evidence

{
  "title": "AI Customer Experience Automation Solutions | Contact Center Software | Talkdesk",
  "h1": "Customer ExperienceAutomated.",
  "description": "Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.",
  "topicOverlap": 0.4444444444444444,
  "topicTerms": [
    "customer",
    "experience",
    "automation",
    "solutions",
    "contact",
    "center",
    "software",
    "talkdesk",
    "experienceautomated"
  ],
  "descriptionTerms": [
    "talkdesk",
    "leader",
    "customer",
    "experience",
    "automation",
    "cxa",
    "real",
    "time",
    "data",
    "automate",
    "journeys",
    "reduce",
    "costs",
    "improve",
    "outcomes"
  ],
  "missingFromDescription": [
    "solutions",
    "contact",
    "center",
    "software",
    "experienceautomated"
  ],
  "score": 83,
  "weight": 28
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

GEO: Explanatory content depth

GEO: Explanatory content depth scored 75/100 and needs improvement.

2 Warning

Needs attention

GEO: Explanatory content depth

Warning

Issue

2 explanatory paragraph(s) could be stronger for citation or AI extraction.

Details

Why it matters

Check name

GEO: Explanatory content depth

Score

75/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for AI answer engines to extract, cite, and attribute.

Result

GEO: Explanatory content depth scored 75/100 and needs improvement.

Evidence

{
  "candidatePassages": 2,
  "citablePassages": 0,
  "failingCandidateParagraphs": [
    {
      "index": 26,
      "heading": "H5: improved service level.",
      "text": "“Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They’re our internal customers. We want to keep them happy. It’s in our best interest to make their jobs as easy and streamlined as possible.”",
      "words": 50,
      "hasEvidence": false,
      "reasons": [
        "Too short for a citation-ready passage (50 words; target 80-220).",
        "Missing a named source, statistic, date, percentage, report, or other evidence signal."
      ],
      "html": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">&#x201c;Talkdesk Copilot is a game changer for us. Not just from a time and cost savings perspective, but from an agent satisfaction standpoint. They&#x2019;re our internal customers. We want to keep them happy. It&#x2019;s in our best interest to make their jobs as easy and streamlined as possible.&#x201d;</p>"
    },
    {
      "index": 30,
      "heading": "H5: containment rate.",
      "text": "“When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. Within the first week, we achieved a 40% containment rate, and the automation experience was seamless for our members.”",
      "words": 42,
      "hasEvidence": true,
      "reasons": [
        "Too short for a citation-ready passage (42 words; target 80-220)."
      ],
      "html": "<p class=\"MuiTypography-root MuiTypography-t16 mui-1b1e8q2\">&#x201c;When we implemented CXA, we saw the biggest value for our employees when member feedback and quality service scores became noticeably more positive. Within the first week, we achieved a 40% containment rate, and the automation experience was seamless for our members.&#x201d;</p>"
    }
  ],
  "citableParagraphs": [],
  "score": 75,
  "weight": 18
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

GEO: Extraction-friendly structure

GEO: Extraction-friendly structure scored 85/100 and needs improvement.

2 Warning

Needs attention

GEO: Extraction-friendly structure

Warning

Issue

Missing extraction signals: optional top summary / TL;DR / key takeaways block, table with <thead> only if the page already has tabular/comparative data, ordered list only if the page explains a workflow/process.

Details

Why it matters

Check name

GEO: Extraction-friendly structure

Score

85/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for AI answer engines to extract, cite, and attribute.

Result

GEO: Extraction-friendly structure scored 85/100 and needs improvement.

Evidence

{
  "hasSummary": false,
  "tableCount": 0,
  "tablesWithHead": 0,
  "tablesMissingThead": [],
  "orderedLists": 0,
  "hasFaq": true,
  "definitionPatterns": 2,
  "schemaBlocks": 2,
  "missingSignals": [
    "optional top summary / TL;DR / key takeaways block",
    "table with <thead> only if the page already has tabular/comparative data",
    "ordered list only if the page explains a workflow/process"
  ],
  "score": 85,
  "weight": 24
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Entity and definition clarity

AEO: Entity and definition clarity scored 86/100 and needs improvement.

1 Warning

Needs attention

AEO: Entity and definition clarity

Warning

Issue

Entity or definition gaps: solutions, contact, center, software, experienceautomated.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Entity and definition clarity

Score

86/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Entity and definition clarity scored 86/100 and needs improvement.

Evidence

{
  "title": "AI Customer Experience Automation Solutions | Contact Center Software | Talkdesk",
  "h1": "Customer ExperienceAutomated.",
  "description": "Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.",
  "topicOverlap": 0.4444444444444444,
  "definitionCount": 2,
  "topicTerms": [
    "customer",
    "experience",
    "automation",
    "solutions",
    "contact",
    "center",
    "software",
    "talkdesk",
    "experienceautomated"
  ],
  "descriptionTerms": [
    "talkdesk",
    "leader",
    "customer",
    "experience",
    "automation",
    "cxa",
    "real",
    "time",
    "data",
    "automate",
    "journeys",
    "reduce",
    "costs",
    "improve",
    "outcomes"
  ],
  "missingFromDescription": [
    "solutions",
    "contact",
    "center",
    "software",
    "experienceautomated"
  ],
  "score": 86,
  "weight": 18
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Answer intent coverage

AEO: Answer intent coverage scored 70/100 and needs improvement.

1 Warning

Needs attention

AEO: Answer intent coverage

Warning

Issue

Missing likely AI Overview intent sections: what, how, benefits, cost, compare.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Answer intent coverage

Score

70/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Answer intent coverage scored 70/100 and needs improvement.

Evidence

{
  "headings": [
    {
      "text": "Build your hybrid workforce.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Build your hybrid workforce.</h2>"
    },
    {
      "text": "Autonomous agents.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Autonomous agents.</h2>"
    },
    {
      "text": "Instant scalability.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Instant scalability.</h2>"
    },
    {
      "text": "Intent-driven execution.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Intent-driven execution.</h2>"
    },
    {
      "text": "Real CX work, automated by AI agents.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Real CX work, automated by AI agents.</h2>"
    },
    {
      "text": "The most reliable AI agents in CX.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The most reliable AI agents in CX.</h2>"
    },
    {
      "text": "Natural conversations, real outcomes.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h3 mui-y1um33\">Natural conversations, real outcomes.</h2>"
    },
    {
      "text": "Don't take our word for it.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Don&apos;t take our word for it.</h2>"
    },
    {
      "text": "The highest commitment to trust, security, and compliance.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The highest commitment to trust, security, and compliance.</h2>"
    },
    {
      "text": "Explore the latest from Talkdesk.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h3 mui-jyjl5z\">Explore the latest from Talkdesk.</h2>"
    },
    {
      "text": "The fastest path to AI.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-5rw2gv\">The fastest path to AI.</h2>"
    }
  ],
  "expected": [
    {
      "id": "what",
      "label": "What is AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "how",
      "label": "How does AI Customer Experience Automation Solutions work?",
      "pattern": {}
    },
    {
      "id": "benefits",
      "label": "Why use AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "cost",
      "label": "Is AI Customer Experience Automation Solutions free or paid?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does AI Customer Experience Automation Solutions compare with alternatives?",
      "pattern": {}
    }
  ],
  "missing": [
    {
      "id": "what",
      "label": "What is AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "how",
      "label": "How does AI Customer Experience Automation Solutions work?",
      "pattern": {}
    },
    {
      "id": "benefits",
      "label": "Why use AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "cost",
      "label": "Is AI Customer Experience Automation Solutions free or paid?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does AI Customer Experience Automation Solutions compare with alternatives?",
      "pattern": {}
    }
  ],
  "score": 70,
  "weight": 8
}

Agent Ease of UseAPIEmerging recommendation

AI context endpoint

AI context endpoint is informational for this page.

Informational

Needs attention

AI context endpoint

Informational

Issue

AI context endpoint is informational for this page.

Why it matters

A context endpoint gives agents a small, low-latency summary of product purpose, safe actions, and canonical machine-readable resources without scraping the whole site.

Check name

AI context endpoint

Score

100/100

Status

informational

Category

API

Maturity

Emerging recommendation

Goal

Expose a compact API context endpoint agents can fetch before deciding which public API or discovery resource to use.

Result

AI context endpoint is informational for this page.

Validation steps

Fetch to find resource
AI context endpoint was not found at the expected path.

Evidence

{
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "informational",
      "evidence": {
        "checked": [
          {
            "path": "/api/ai/context",
            "statusCode": 400,
            "contentType": "application/json; charset=utf-8",
            "length": 45
          },
          {
            "path": "/api/context",
            "statusCode": 400,
            "contentType": "application/json; charset=utf-8",
            "length": 45
          },
          {
            "path": "/context",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "AI context endpoint was not found at the expected path.",
      "howToFix": "Publish a concise JSON or Markdown AI context endpoint describing the product, public actions, and machine-readable resources."
    }
  ]
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Query intent coverage

AIO: Query intent coverage is informational for this page.

Informational

Needs attention

AIO: Query intent coverage

Informational

Issue

Missing likely AI Overview intent sections: what, how, benefits, cost, compare.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Query intent coverage

Score

70/100

Status

informational

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Query intent coverage is informational for this page.

Evidence

{
  "headings": [
    {
      "text": "Build your hybrid workforce.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Build your hybrid workforce.</h2>"
    },
    {
      "text": "Autonomous agents.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Autonomous agents.</h2>"
    },
    {
      "text": "Instant scalability.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Instant scalability.</h2>"
    },
    {
      "text": "Intent-driven execution.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h5 mui-11id28p\">Intent-driven execution.</h2>"
    },
    {
      "text": "Real CX work, automated by AI agents.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Real CX work, automated by AI agents.</h2>"
    },
    {
      "text": "The most reliable AI agents in CX.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The most reliable AI agents in CX.</h2>"
    },
    {
      "text": "Natural conversations, real outcomes.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h3 mui-y1um33\">Natural conversations, real outcomes.</h2>"
    },
    {
      "text": "Don't take our word for it.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">Don&apos;t take our word for it.</h2>"
    },
    {
      "text": "The highest commitment to trust, security, and compliance.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-1a1q338\">The highest commitment to trust, security, and compliance.</h2>"
    },
    {
      "text": "Explore the latest from Talkdesk.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h3 mui-jyjl5z\">Explore the latest from Talkdesk.</h2>"
    },
    {
      "text": "The fastest path to AI.",
      "html": "<h2 class=\"MuiTypography-root MuiTypography-h2 mui-5rw2gv\">The fastest path to AI.</h2>"
    }
  ],
  "expected": [
    {
      "id": "what",
      "label": "What is AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "how",
      "label": "How does AI Customer Experience Automation Solutions work?",
      "pattern": {}
    },
    {
      "id": "benefits",
      "label": "Why use AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "cost",
      "label": "Is AI Customer Experience Automation Solutions free or paid?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does AI Customer Experience Automation Solutions compare with alternatives?",
      "pattern": {}
    }
  ],
  "missing": [
    {
      "id": "what",
      "label": "What is AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "how",
      "label": "How does AI Customer Experience Automation Solutions work?",
      "pattern": {}
    },
    {
      "id": "benefits",
      "label": "Why use AI Customer Experience Automation Solutions?",
      "pattern": {}
    },
    {
      "id": "cost",
      "label": "Is AI Customer Experience Automation Solutions free or paid?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does AI Customer Experience Automation Solutions compare with alternatives?",
      "pattern": {}
    }
  ],
  "score": 70,
  "weight": 4
}

Agent Ease of UseAuthEmerging recommendation

Auth.md Agent Registration

Auth.md Agent Registration has an informational finding because the page appears to support authentication.

Informational

Needs attention

Auth.md Agent Registration

Informational

Issue

auth.md response did not match the expected agent registration shape. Content-Type "text/html; charset=utf-8" is not Markdown or text/plain; missing registration instructions; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing credential type language.

Why it matters

Agent registration metadata lets automated clients find the registration path, supported identity types, credential types, and related claim or revocation endpoints without scraping human docs.

Check name

Auth.md Agent Registration

Score

0/100

Status

informational

Category

Auth

Maturity

Emerging recommendation

Goal

Publish Auth.md and agent_auth metadata so agents can discover registration and credential requirements.

Result

Auth.md Agent Registration has an informational finding because the page appears to support authentication.

Validation steps

Fetch and validate /auth.md
auth.md response did not match the expected agent registration shape. Content-Type "text/html; charset=utf-8" is not Markdown or text/plain; missing registration instructions; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing credential type language.
Publish protected resource metadata
The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.
Validate agent_auth authorization metadata
OAuth authorization server metadata could not be fetched.

Evidence

{
  "failedStep": "auth-md",
  "steps": [
    {
      "id": "auth-md",
      "title": "Fetch and validate /auth.md",
      "status": "fail",
      "evidence": {
        "path": "/auth.md",
        "ok": false,
        "statusCode": 404,
        "contentType": "text/html; charset=utf-8",
        "length": 238402,
        "validation": {
          "valid": false,
          "issue": "auth.md response did not match the expected agent registration shape. Content-Type \"text/html; charset=utf-8\" is not Markdown or text/plain; missing registration instructions; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing credential type language.",
          "compatibleContentType": false,
          "contentLength": 235751,
          "hasRegisterInstructions": false,
          "hasProtectedResourceLink": false,
          "hasAuthorizationServerLink": false,
          "mentionsIdentity": true,
          "mentionsCredential": false,
          "links": [
            "https://www.googletagmanager.com\"/><link",
            "https://dev.visualwebsiteoptimizer.com\"/><meta",
            "https://dev.visualwebsiteoptimizer.com\"/><link",
            "/_next/static/media/a1db723976e507d7-s.p.ttf",
            "/ttf",
            "/_next/static/media/3558e0041c416c73-s.p.ttf",
            "/ttf",
            "/_next/static/media/658d907c4ee7ec52-s.p.ttf",
            "/ttf",
            "/_next/static/media/994686382c5c42b7-s.p.ttf"
          ],
          "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
        }
      },
      "issue": "auth.md response did not match the expected agent registration shape. Content-Type \"text/html; charset=utf-8\" is not Markdown or text/plain; missing registration instructions; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing credential type language.",
      "howToFix": "Serve /auth.md at the site root as Markdown with agent registration instructions and links to OAuth metadata."
    },
    {
      "id": "oauth-protected-resource",
      "title": "Publish protected resource metadata",
      "status": "fail",
      "evidence": {
        "path": "/.well-known/oauth-protected-resource",
        "ok": false,
        "statusCode": 404,
        "contentType": "text/html; charset=utf-8",
        "length": 238402,
        "text": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4ee7ec52-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/994686382c5c42b7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/css/e833d6a4e01a9b26.css\" as=\"style\"/><link rel=\"preload\" href=\"/_next/static/css/4458da67641c7778.css\" as=\"style\"/><link rel=\"preload\" href=\"/_next/static/css/3fe0adef67270e00.css\" as=\"style\"/><style data-emotion=\"mui-global 42c3x0\">:root{--font-gilroy:'gilroyFont','gilroyFont Fallback',arial,futura,sans-serif;--font-inter:'interFont','interFont Fallback',helvetica,arial,sans-serif;--color--success-light:#1fc78f;--color--success-dark:#00a870;--color--warning-light:#ffcc00;--color--warning-dark:#edbd00;--color--error-light:#ff4538;--color--error-dark:#b80c00;--color--transparent:rgba(255, 255, 254, 0);--color--white:#fffffe;--color--grey-100:#fafafb;--color--grey-200:#f4f5f7;--color--grey-300:#e9ebef;--color--grey-400:#dfe1e6;--color--grey-500:#d4d7de;--color--grey-600:#c9cdd6;--color--grey-700:#b4b9c1;--color--grey-800:#8d9096;--color--grey-main:#f4f5f7;--color--teal-100:#e3fcfa;--color--teal-200:#c7f8f4;--color--teal-300:#9df3ec;--color--teal-400:#73efe4;--color--teal-500:#57ebdf;--color--teal-600:#3ae8d9;--color--teal-700:#18ccbd;--color--teal-800:#14a79b;--color--teal-main:#3ae8d9;--color--yellow-100:#fffae6;--color--yellow-200:#fff5cc;--color--yellow-300:#ffeb99;--color--yellow-400:#ffe066;--color--yellow-500:#ffd633;--color--yellow-600:#ffcc00;--color--yellow-700:#e6b800;--color--yellow-800:#cca300;--color--yellow-main:#ffcc00;--color--purple-100:#f9f4ff;--color--purple-200:#e6d3fe;--color--purple-300:#c99fff;--color--purple-400:#aa6dfb;--color--purple-500:#8023f9;--color--purple-600:#5405bd;--color--purple-700:#360379;--color--purple-800:#180136;--color--purple-main:#5405BD;--color--deep-purple-100:#f9f4ff;--color--deep-purple-200:#e6d3fe;--color--deep-purple-300:#c99fff;--color--deep-purple-400:#aa6dfb;--color--deep-purple-500:#8023f9;--color--deep-purple-600:#5405bd;--color--deep-purple-700:#360379;--color--deep-purple-800:#180136;--color--deep-purple-main:#360379;--color--purple-mid-100:#f9f4ff;--color--purple-mid-200:#e6d3fe;--color--purple-mid-300:#c99fff;--color--purple-mid-400:#aa6dfb;--color--purple-mid-500:#8023f9;--color--purple-mid-600:#5405bd;--color--purple-mid-700:#360379;--color--purple-mid-800:#180136;--color--purple-mid-main:#5405BD;--color--neutral-100:#fafafb;--color--neutral-200:#f4f5f7;--color--neutral-300:#e9ebef;--color--neutral-400:#dfe1e6;--color--neutral-500:#d4d7de;--color--neutral-600:#c9cdd6;--color--neutral-700:#b4b9c1;--color--neutral-800:#8d9096;--color--neutral-main:#f4f5f7;--color--gradient-neutral-100:#fafafb;--color--gradient-neutral-200:#f4f5f7;--color--gradient-neutral-300:#e9ebef;--color--gradient-neutral-400:#dfe1e6;--color--gradient-neutral-500:#d4d7de;--color--gradient-neutral-600:#c9cdd6;--color--gradient-neutral-700:#b4b9c1;--color--gradient-neutral-800:#8d9096;--color--gradient-neutral-main:#f4f5f7;--color--gradient-ai-100:#fafafb;--color--gradient-ai-200:#f4f5f7;--color--gradient-ai-300:#e9ebef;--color--grad"
      },
      "issue": "The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.",
      "howToFix": "Publish /.well-known/oauth-protected-resource with resource and authorization_servers fields."
    },
    {
      "id": "agent-auth-block",
      "title": "Validate agent_auth authorization metadata",
      "status": "fail",
      "evidence": {
        "valid": false,
        "issue": "OAuth authorization server metadata could not be fetched.",
        "fetch": {
          "ok": false,
          "statusCode": 404,
          "contentType": "text/html; charset=utf-8",
          "length": 238402,
          "text": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4ee7ec52-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/994686382c5c42b7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/css/e833d6a4e01a9b26.css\" as=\"style\"/><link rel=\"preload\" href=\"/_next/static/css/4458da67641c7778.css\" as=\"style\"/><link rel=\"preload\" href=\"/_next/static/css/3fe0adef67270e00.css\" as=\"style\"/><style data-emotion=\"mui-global 42c3x0\">:root{--font-gilroy:'gilroyFont','gilroyFont Fallback',arial,futura,sans-serif;--font-inter:'interFont','interFont Fallback',helvetica,arial,sans-serif;--color--success-light:#1fc78f;--color--success-dark:#00a870;--color--warning-light:#ffcc00;--color--warning-dark:#edbd00;--color--error-light:#ff4538;--color--error-dark:#b80c00;--color--transparent:rgba(255, 255, 254, 0);--color--white:#fffffe;--color--grey-100:#fafafb;--color--grey-200:#f4f5f7;--color--grey-300:#e9ebef;--color--grey-400:#dfe1e6;--color--grey-500:#d4d7de;--color--grey-600:#c9cdd6;--color--grey-700:#b4b9c1;--color--grey-800:#8d9096;--color--grey-main:#f4f5f7;--color--teal-100:#e3fcfa;--color--teal-200:#c7f8f4;--color--teal-300:#9df3ec;--color--teal-400:#73efe4;--color--teal-500:#57ebdf;--color--teal-600:#3ae8d9;--color--teal-700:#18ccbd;--color--teal-800:#14a79b;--color--teal-main:#3ae8d9;--color--yellow-100:#fffae6;--color--yellow-200:#fff5cc;--color--yellow-300:#ffeb99;--color--yellow-400:#ffe066;--color--yellow-500:#ffd633;--color--yellow-600:#ffcc00;--color--yellow-700:#e6b800;--color--yellow-800:#cca300;--color--yellow-main:#ffcc00;--color--purple-100:#f9f4ff;--color--purple-200:#e6d3fe;--color--purple-300:#c99fff;--color--purple-400:#aa6dfb;--color--purple-500:#8023f9;--color--purple-600:#5405bd;--color--purple-700:#360379;--color--purple-800:#180136;--color--purple-main:#5405BD;--color--deep-purple-100:#f9f4ff;--color--deep-purple-200:#e6d3fe;--color--deep-purple-300:#c99fff;--color--deep-purple-400:#aa6dfb;--color--deep-purple-500:#8023f9;--color--deep-purple-600:#5405bd;--color--deep-purple-700:#360379;--color--deep-purple-800:#180136;--color--deep-purple-main:#360379;--color--purple-mid-100:#f9f4ff;--color--purple-mid-200:#e6d3fe;--color--purple-mid-300:#c99fff;--color--purple-mid-400:#aa6dfb;--color--purple-mid-500:#8023f9;--color--purple-mid-600:#5405bd;--color--purple-mid-700:#360379;--color--purple-mid-800:#180136;--color--purple-mid-main:#5405BD;--color--neutral-100:#fafafb;--color--neutral-200:#f4f5f7;--color--neutral-300:#e9ebef;--color--neutral-400:#dfe1e6;--color--neutral-500:#d4d7de;--color--neutral-600:#c9cdd6;--color--neutral-700:#b4b9c1;--color--neutral-800:#8d9096;--color--neutral-main:#f4f5f7;--color--gradient-neutral-100:#fafafb;--color--gradient-neutral-200:#f4f5f7;--color--gradient-neutral-300:#e9ebef;--color--gradient-neutral-400:#dfe1e6;--color--gradient-neutral-500:#d4d7de;--color--gradient-neutral-600:#c9cdd6;--color--gradient-neutral-700:#b4b9c1;--color--gradient-neutral-800:#8d9096;--color--gradient-neutral-main:#f4f5f7;--color--gradient-ai-100:#fafafb;--color--gradient-ai-200:#f4f5f7;--color--gradient-ai-300:#e9ebef;--color--grad"
        }
      },
      "issue": "OAuth authorization server metadata could not be fetched.",
      "howToFix": "Add agent_auth to /.well-known/oauth-authorization-server with register_uri, supported identity types, credential types, and claim or revocation URLs where applicable."
    }
  ],
  "authApplicability": {
    "supportsAuth": true,
    "score": 9,
    "signals": [
      {
        "source": "link:href",
        "weight": 3,
        "match": "auth link"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "log in"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "login"
      }
    ]
  },
  "resourceFetchSucceeded": false
}

AI DiscoverabilityDiscoverabilityEstablished

IndexNow key

IndexNow key is informational for this page.

Informational

Needs attention

IndexNow key

Informational

Issue

IndexNow key is informational for this page.

Why it matters

IndexNow lets sites notify participating search engines about changed URLs, but ownership verification requires a UTF-8 key file whose filename matches the key.

Check name

IndexNow key

Score

100/100

Status

informational

Category

Discoverability

Maturity

Established

Goal

Verify that IndexNow ownership key placement is detectable when the site advertises it.

Result

IndexNow key is informational for this page.

Validation steps

Find advertised IndexNow key location
No IndexNow key location was advertised in HTML, Link headers, or robots.txt.
Fetch and validate IndexNow key file
No discoverable IndexNow key file was found.

Evidence

{
  "steps": [
    {
      "id": "advertised-location",
      "title": "Find advertised IndexNow key location",
      "status": "informational",
      "evidence": {
        "advertised": []
      },
      "issue": "No IndexNow key location was advertised in HTML, Link headers, or robots.txt.",
      "howToFix": "Advertise the key location with robots.txt IndexNow-Key, rel=\"indexnow-key\", or meta name=\"indexnow-key-location\" if you want scanners to verify it."
    },
    {
      "id": "fetch-key",
      "title": "Fetch and validate IndexNow key file",
      "status": "informational",
      "evidence": {
        "advertised": [],
        "checked": []
      },
      "issue": "No discoverable IndexNow key file was found.",
      "howToFix": "Host a UTF-8 text file named {key}.txt using a 32-character hexadecimal key whose body exactly matches the key."
    }
  ]
}

Agent Ease of UseAuthEstablished

OAuth / OIDC discovery

OAuth / OIDC discovery has an informational finding because the page appears to support authentication.

Informational

Needs attention

OAuth / OIDC discovery

Informational

Issue

OAuth / OIDC discovery was not found at the expected path.

Why it matters

OAuth and OIDC discovery let agents find authorization, token, and key endpoints programmatically instead of relying on human documentation.

Check name

OAuth / OIDC discovery

Score

0/100

Status

informational

Category

Auth

Maturity

Established

Goal

Publish OAuth/OIDC discovery metadata so agents can authenticate with your APIs.

Result

OAuth / OIDC discovery has an informational finding because the page appears to support authentication.

Validation steps

Fetch to find resource
OAuth / OIDC discovery was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/openid-configuration",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          },
          {
            "path": "/.well-known/oauth-authorization-server",
            "statusCode": 404,
            "contentType": "text/html; charset=utf-8",
            "length": 238402
          }
        ]
      },
      "issue": "OAuth / OIDC discovery was not found at the expected path.",
      "howToFix": "Publish valid OAuth/OIDC metadata only when the site actually supports OAuth/OIDC. Otherwise omit provider discovery and document any unauthenticated public APIs separately."
    }
  ],
  "authApplicability": {
    "supportsAuth": true,
    "score": 9,
    "signals": [
      {
        "source": "link:href",
        "weight": 3,
        "match": "auth link"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "log in"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "login"
      }
    ]
  },
  "resourceFetchSucceeded": false
}

Agent Ease of UseAuthEmerging recommendation

OAuth Protected Resource

OAuth Protected Resource has an informational finding because the page appears to support authentication.

Informational

Needs attention

OAuth Protected Resource

Informational

Issue

The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.

Why it matters

Protected Resource metadata tells agents which authorization servers protect an API and how to connect authentication challenges to the right resource.

Check name

OAuth Protected Resource

Score

0/100

Status

informational

Category

Auth

Maturity

Emerging recommendation

Goal

Publish OAuth Protected Resource Metadata so agents can discover how to authenticate.

Result

OAuth Protected Resource has an informational finding because the page appears to support authentication.

Validation steps

Fetch protected resource metadata
The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.
Validate protected resource metadata
Response is not valid JSON.
Validate protected resource identity
Protected resource metadata `resource` did not match the resource identifier used to retrieve it.
Probe protected API Bearer challenge
No protected route with a 401 Bearer challenge was detected; metadata alone does not prove a protected resource.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch protected resource metadata",
      "status": "fail",
      "evidence": {
        "path": "/.well-known/oauth-protected-resource",
        "statusCode": 404,
        "contentType": "text/html; charset=utf-8"
      },
      "issue": "The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.",
      "howToFix": "Publish /.well-known/oauth-protected-resource JSON."
    },
    {
      "id": "metadata",
      "title": "Validate protected resource metadata",
      "status": "fail",
      "evidence": {
        "valid": false,
        "compatibleContentType": false,
        "issue": "Response is not valid JSON.",
        "rawExcerpt": "<!DOCTYPE html><html lang=\"en\"><head><meta charSet=\"utf-8\" data-next-head=\"\"/><meta name=\"viewport\" content=\"width=device-width\" data-next-head=\"\"/><meta name=\"emotion-insertion-point\" content=\"\"/><link rel=\"preconnect\" href=\"https://www.googletagmanager.com\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><meta name=\"google-site-verification\"/><link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\"/><link rel=\"preload\" href=\"/_next/static/media/a1db723976e507d7-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/3558e0041c416c73-s.p.ttf\" as=\"font\" type=\"font/ttf\" crossorigin=\"anonymous\" data-next-font=\"size-adjust\"/><link rel=\"preload\" href=\"/_next/static/media/658d907c4e"
      },
      "issue": "Response is not valid JSON.",
      "howToFix": "Publish resource and authorization_servers as absolute URLs."
    },
    {
      "id": "resource-identity",
      "title": "Validate protected resource identity",
      "status": "fail",
      "evidence": {
        "expectedResource": "https://www.talkdesk.com"
      },
      "issue": "Protected resource metadata `resource` did not match the resource identifier used to retrieve it.",
      "howToFix": "Set `resource` to the origin/resource identifier represented by /.well-known/oauth-protected-resource."
    },
    {
      "id": "protected-route-challenge",
      "title": "Probe protected API Bearer challenge",
      "status": "informational",
      "evidence": {
        "checked": [
          {
            "path": "/api/admin/scans",
            "statusCode": 400,
            "wwwAuthenticate": {
              "valid": false,
              "present": false
            },
            "expectedMetadataUrl": "https://www.talkdesk.com/.well-known/oauth-protected-resource",
            "metadataUrlMatches": true,
            "resourceMatchesRequestContext": true
          },
          {
            "path": "/api/admin/summary",
            "statusCode": 400,
            "wwwAuthenticate": {
              "valid": false,
              "present": false
            },
            "expectedMetadataUrl": "https://www.talkdesk.com/.well-known/oauth-protected-resource",
            "metadataUrlMatches": true,
            "resourceMatchesRequestContext": true
          },
          {
            "path": "/api/scans",
            "statusCode": 400,
            "wwwAuthenticate": {
              "valid": false,
              "present": false
            },
            "expectedMetadataUrl": "https://www.talkdesk.com/.well-known/oauth-protected-resource",
            "metadataUrlMatches": true,
            "resourceMatchesRequestContext": true
          }
        ]
      },
      "issue": "No protected route with a 401 Bearer challenge was detected; metadata alone does not prove a protected resource.",
      "howToFix": "When this site exposes bearer-protected APIs, return 401 with WWW-Authenticate: Bearer and link resource_metadata."
    }
  ],
  "authApplicability": {
    "supportsAuth": true,
    "score": 9,
    "signals": [
      {
        "source": "link:href",
        "weight": 3,
        "match": "auth link"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "log in"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "login"
      }
    ]
  },
  "resourceFetchSucceeded": false
}

Performance and AccessibilityAccessibilityBrowser audit

Background and foreground colors do not have a sufficient contrast ratio.

100 Fail

Check name

Background and foreground colors do not have a sufficient contrast ratio.

Score

0/100

Status

fail

Device

desktop

Category

Accessibility

Fix guidance

Low-contrast text is difficult or impossible for many users to read. [Learn how to provide sufficient color contrast](https://dequeuniversity.com/rules/axe/4.11/color-contrast).

References

https://web.dev/learn/accessibility/

Evidence

{
  "description": "Low-contrast text is difficult or impossible for many users to read. [Learn how to provide sufficient color contrast](https://dequeuniversity.com/rules/axe/4.11/color-contrast)."
}

Performance and AccessibilityPerformanceBrowser audit

Layout shift culprits

14 Fail

Check name

Layout shift culprits

Score

0/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

Layout shifts occur when elements move absent any user interaction. [Investigate the causes of layout shifts](https://developer.chrome.com/docs/performance/insights/cls-culprit), such as elements being added, removed, or their fonts changing as the page loads.

References

https://web.dev/learn/performance/

Evidence

{
  "description": "Layout shifts occur when elements move absent any user interaction. [Investigate the causes of layout shifts](https://developer.chrome.com/docs/performance/insights/cls-culprit), such as elements being added, removed, or their fonts changing as the page loads."
}

Performance and AccessibilityPerformanceBrowser audit

LCP request discovery

14 Fail

Check name

LCP request discovery

Score

0/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

[Optimize LCP](https://developer.chrome.com/docs/performance/insights/lcp-discovery) by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading

References

https://web.dev/learn/performance/

Evidence

{
  "description": "[Optimize LCP](https://developer.chrome.com/docs/performance/insights/lcp-discovery) by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading"
}

Performance and AccessibilityPerformanceBrowser audit

Links do not have a discernible name

14 Fail

Check name

Links do not have a discernible name

Score

0/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. [Learn how to make links accessible](https://dequeuniversity.com/rules/axe/4.11/link-name).

References

https://web.dev/learn/performance/

Evidence

{
  "description": "Link text (and alternate text for images, when used as links) that is discernible, unique, and focusable improves the navigation experience for screen reader users. [Learn how to make links accessible](https://dequeuniversity.com/rules/axe/4.11/link-name)."
}

Performance and AccessibilityPerformanceBrowser audit

Network dependency tree

14 Fail

Check name

Network dependency tree

Score

0/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

[Avoid chaining critical requests](https://developer.chrome.com/docs/performance/insights/network-dependency-tree) by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load.

References

https://web.dev/learn/performance/

Evidence

{
  "description": "[Avoid chaining critical requests](https://developer.chrome.com/docs/performance/insights/network-dependency-tree) by reducing the length of chains, reducing the download size of resources, or deferring the download of unnecessary resources to improve page load."
}

Performance and AccessibilityPerformanceBrowser audit

Reduce JavaScript execution time

14 Fail

Check name

Reduce JavaScript execution time

Score

0/100

Status

fail

Device

desktop

Category

Performance

Estimated savings

4.1 s

Fix guidance

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. [Learn how to reduce Javascript execution time](https://developer.chrome.com/docs/lighthouse/performance/bootup-time/).

References

https://web.dev/learn/performance/

Evidence

{
  "displayValue": "4.1 s",
  "description": "Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. [Learn how to reduce Javascript execution time](https://developer.chrome.com/docs/lighthouse/performance/bootup-time/).",
  "numericValue": 4063.3959999999383
}

Performance and AccessibilityPerformanceBrowser audit

Loading performance

8 Fail

Check name

Loading performance

Score

41/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

Review the grouped loading performance checks and improve the failing sub-checks listed in evidence.

References

https://web.dev/learn/performance/

Evidence

{
  "checks": [
    {
      "id": "largest-contentful-paint",
      "title": "Largest Contentful Paint",
      "score": 3,
      "displayValue": "6.5 s",
      "numericValue": 6450.562908519312
    },
    {
      "id": "server-response-time",
      "title": "Initial server response time was short",
      "score": 100,
      "displayValue": "Root document took 10 ms",
      "numericValue": 11
    },
    {
      "id": "network-rtt",
      "title": "Network Round Trip Times",
      "score": 100,
      "displayValue": "80 ms",
      "numericValue": 77.63193
    },
    {
      "id": "total-blocking-time",
      "title": "Total Blocking Time",
      "score": 2,
      "displayValue": "1,300 ms",
      "numericValue": 1302.2682400982126
    },
    {
      "id": "interactive",
      "title": "Time to Interactive",
      "score": 13,
      "displayValue": "7.6 s",
      "numericValue": 7568.772160501269
    },
    {
      "id": "first-contentful-paint",
      "title": "First Contentful Paint",
      "score": 100,
      "displayValue": "0.5 s",
      "numericValue": 510.00704232316605
    },
    {
      "id": "max-potential-fid",
      "title": "Max Potential First Input Delay",
      "score": 4,
      "displayValue": "580 ms",
      "numericValue": 583
    },
    {
      "id": "speed-index",
      "title": "Speed Index",
      "score": 2,
      "displayValue": "5.4 s",
      "numericValue": 5371.137661337372
    }
  ]
}

Performance and AccessibilityPerformanceBrowser audit

Reduce unused CSS

7 Warning

Check name

Reduce unused CSS

Score

50/100

Status

warning

Device

desktop

Category

Performance

Estimated savings

Est savings of 58 KiB

Fix guidance

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. [Learn how to reduce unused CSS](https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/).

References

https://web.dev/learn/performance/

Evidence

{
  "displayValue": "Est savings of 58 KiB",
  "description": "Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. [Learn how to reduce unused CSS](https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/).",
  "numericValue": 20
}

Fix with MCP or CLI

Use this report as the handoff into remediation. Generate a coding-agent prompt with the failing checks attached, or jump to the MCP and CLI setup docs before your next rescan.

Score history

Public scan score over time

Public reports for this website origin. Select any point or report link to open that canonical report.

1 reports

Public score history report links
Scan date	Score	Readiness	Report
Jun 10, 2026	37/100	Level 2, Agent-Limited	Current report