CanAgentUse

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https://www.gainsight.com/

SCANNED

Jun 10, 2026, 7:54 PM

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https://www.gainsight.com/

SCANNED

Jun 10, 2026, 7:54:46 PMJun 10, 2026, 7:54 PM

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60/100

OVERALL SCORE

Level 3, Bot-Aware

Moderate readiness for AI agents

CAPTURED SCREENSHOT

What AI sees of your website

Customer Success and Product Experience Software | Gainsight

Gainsight's Customer Success and Prod

Next step

Turn this report into a fix workflow

23 failed checks are ready to move into MCP or CLI remediation. Generate a repair prompt, connect the scanner to your coding agent, or open the integration docs before your next rescan.

Detailed report scores grouped by capability area
Metric	Score	Status	Passed	Failed	Warning	Evidence
AI Discoverability	56	Needs work	11	12	1	View details
Discoverability	67	Needs work	5	4	0	View details
Content Readiness	63	Needs work	5	5	1	View details
Bot Access Control	33	Priority fix	1	3	0	View details
Agent Ease of Use	10	Priority fix	6	29	1	View details
API	0	Priority fix	0	6	0	View details
Auth	Not Applicable	Not Applicable	0	7	0	View details
MCP	25	Priority fix	2	6	0	View details
Skill Discovery	5	Priority fix	0	10	1	View details
Agent Commerce	Not Applicable	Not Applicable	4	0	0
GEO, AIO and AEO	79	Mostly ready	8	0	10
GEO Readiness	Not Applicable	Not Applicable	4	0	0
AIO Readiness	79	Mostly ready	2	0	5
AEO Readiness	69	Needs work	2	0	5
SEO	92	Strong	10	1	0	View details
SEO	92	Strong	10	1	0	View details
Security & Trust	60	Needs work	7	2	0	View details
Security & Trust	60	Needs work	3	2	0	View details
AI Training Exposure	Not Applicable	Not Applicable	4	0	0
Performance and Accessibility	73	Needs work	18	5	1	View details
Performance	62	Needs work	11	5	1	View details
Accessibility	93	Strong	7	0	0

Prioritized recommendations

Issues ranked by score impact

42 items need attention

Agent Ease of UseAPIEstablished

API Catalog

API Catalog failed at "Fetch API catalog".

50 Fail

Needs attention

API Catalog

Failed check

Issue

The API catalog endpoint did not return HTTP 2xx.

Why it matters

API catalogs help agents find service descriptions, documentation, and status resources without guessing API entry points.

Check name

API Catalog

Score

0/100

Status

fail

Category

API

Maturity

Established

Goal

Publish an API catalog for automated API discovery using RFC 9727.

Result

API Catalog failed at "Fetch API catalog".

Validation steps

Fetch API catalog
The API catalog endpoint did not return HTTP 2xx.
Validate RFC 9727 linkset
Response is not valid JSON.
Fetch advertised API catalog targets
API Catalog did not expose any same-origin hrefs to validate.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch API catalog",
      "status": "fail",
      "evidence": {
        "statusCode": 404,
        "contentType": "text/html; charset=UTF-8"
      },
      "issue": "The API catalog endpoint did not return HTTP 2xx.",
      "howToFix": "Publish /.well-known/api-catalog."
    },
    {
      "id": "validate",
      "title": "Validate RFC 9727 linkset",
      "status": "fail",
      "evidence": {
        "valid": false,
        "compatibleContentType": false,
        "issue": "Response is not valid JSON.",
        "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
      },
      "issue": "Response is not valid JSON.",
      "howToFix": "Use application/linkset+json with service-desc, service-doc, and status relations that each include href."
    },
    {
      "id": "target-validation",
      "title": "Fetch advertised API catalog targets",
      "status": "fail",
      "evidence": {
        "checked": [],
        "failures": [
          {
            "reason": "No same-origin API catalog hrefs were available to fetch."
          }
        ]
      },
      "issue": "API Catalog did not expose any same-origin hrefs to validate.",
      "howToFix": "Make each same-origin API catalog href reachable and serve the advertised media type."
    }
  ]
}

AI DiscoverabilityBot Access ControlInformational

Content Signal

Content Signal is missing or incomplete.

50 Fail

Needs attention

Content Signal

Failed check

Issue

No Content Signal found in robots.txt

Why it matters

Content Signal provides a machine-readable way to communicate AI usage preferences where participating crawlers look for policy.

Check name

Content Signal

Score

0/100

Status

fail

Category

Bot Access Control

Maturity

Informational

Goal

Declare AI content usage preferences with Content Signal in robots.txt.

Result

Content Signal is missing or incomplete.

Evidence

{
  "signals": [],
  "ai-train": false,
  "search": false,
  "ai-input": false
}

Security & TrustSecurity & TrustEstablished

Content-Security-Policy

Content-Security-Policy is missing or incomplete.

50 Fail

Needs attention

Content-Security-Policy

Failed check

Issue

Content-Security-Policy is missing or incomplete.

Why it matters

Content Security Policy limits where scripts, styles, frames, and connections can load from, reducing the impact of injection bugs.

Check name

Content-Security-Policy

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Constrain script, style, frame, and resource loading with a Content-Security-Policy header.

Result

Content-Security-Policy is missing or incomplete.

Evidence

{
  "header": "content-security-policy",
  "value": "frame-ancestors 'self' https://www.northpass.com https://gainsight.pathfactory.com https://content.gainsight.com"
}

AI DiscoverabilityDiscoverabilityEstablished

High-value schema types

High-value schema types is missing or incomplete.

50 Fail

Needs attention

High-value schema types

Failed check

Issue

No high-value schema types (e.g. Article, Product, Service) were found.

Why it matters

High-value schema types tell agents whether a page is an article, product, event, service, or other actionable content type.

Check name

High-value schema types

Score

0/100

Status

fail

Category

Discoverability

Maturity

Established

Goal

Use schema types that describe the page's primary content or offering.

Result

High-value schema types is missing or incomplete.

Evidence

{
  "found": [],
  "expected": [
    "Article",
    "BlogPosting",
    "NewsArticle",
    "Product",
    "SoftwareApplication",
    "FAQPage",
    "LocalBusiness",
    "VideoObject",
    "HowTo",
    "Event",
    "Course",
    "Review",
    "Service"
  ],
  "allTypes": [
    "BreadcrumbList",
    "Organization",
    "WebPage",
    "WebSite"
  ]
}

AI DiscoverabilityDiscoverabilityEstablished

Link headers

Link headers failed at "Find useful Link headers".

50 Fail

Needs attention

Link headers

Failed check

Issue

No useful agent discovery Link headers were found.

Why it matters

Link headers let automated clients discover API catalogs, documentation, and machine-readable alternates without parsing page markup first.

Check name

Link headers

Score

0/100

Status

fail

Category

Discoverability

Maturity

Established

Goal

Include Link response headers for agent discovery using RFC 8288.

Result

Link headers failed at "Find useful Link headers".

Validation steps

Find useful Link headers
No useful agent discovery Link headers were found.
Fetch same-origin Link header targets
Link headers did not expose any same-origin targets to validate.

Evidence

{
  "failedStep": "presence",
  "steps": [
    {
      "id": "presence",
      "title": "Find useful Link headers",
      "status": "fail",
      "evidence": {
        "links": [
          {
            "url": "https://www.gainsight.com/",
            "rel": "shortlink"
          }
        ]
      },
      "issue": "No useful agent discovery Link headers were found.",
      "howToFix": "Expose useful Link headers such as rel=\"api-catalog\", rel=\"service-doc\", and rel=\"service-desc\"."
    },
    {
      "id": "target-validation",
      "title": "Fetch same-origin Link header targets",
      "status": "fail",
      "evidence": {
        "checked": [],
        "failures": [
          {
            "reason": "No same-origin Link header targets were available to fetch."
          }
        ]
      },
      "issue": "Link headers did not expose any same-origin targets to validate.",
      "howToFix": "Make each same-origin Link href reachable and serve the advertised media type."
    }
  ]
}

Agent Ease of UseAPIEstablished

OpenAPI discovery

OpenAPI discovery failed at "Find valid OpenAPI document".

50 Fail

Needs attention

OpenAPI discovery

Failed check

Issue

OpenAPI YAML document did not match the expected shape. Content-Type "text/html; charset=UTF-8" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.

Why it matters

OpenAPI documents let agents understand available operations, schemas, authentication, and request formats before calling an API.

Check name

OpenAPI discovery

Score

0/100

Status

fail

Category

API

Maturity

Established

Goal

Publish a valid OpenAPI or Swagger document for API discovery.

Result

OpenAPI discovery failed at "Find valid OpenAPI document".

Validation steps

Find valid OpenAPI document
OpenAPI YAML document did not match the expected shape. Content-Type "text/html; charset=UTF-8" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Find valid OpenAPI document",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/openapi.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          },
          {
            "path": "/openapi.yaml",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          },
          {
            "path": "/swagger.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          },
          {
            "path": "/swagger.yaml",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          },
          {
            "path": "/api/openapi.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          },
          {
            "path": "/api/swagger.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          },
          {
            "path": "/docs/openapi.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "valid": false,
            "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
            "compatibleContentType": false,
            "format": "yaml",
            "version": "",
            "pathCount": 0,
            "operationCount": 0,
            "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
          }
        ]
      },
      "issue": "OpenAPI YAML document did not match the expected shape. Content-Type \"text/html; charset=UTF-8\" is not a recognized type; unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
      "howToFix": "Publish a valid OpenAPI 3.x or Swagger 2.0 JSON/YAML document with info, paths, operations, and responses."
    }
  ]
}

Security & TrustSecurity & TrustEstablished

Referrer-Policy

Referrer-Policy is missing or incomplete.

50 Fail

Needs attention

Referrer-Policy

Failed check

Issue

Referrer-Policy is missing or incomplete.

Why it matters

Referrer-Policy controls how much URL context is sent to other origins, limiting accidental leakage of paths, queries, and identifiers.

Check name

Referrer-Policy

Score

0/100

Status

fail

Category

Security & Trust

Maturity

Established

Goal

Limit how much referrer data leaves the site.

Result

Referrer-Policy is missing or incomplete.

Evidence

{
  "header": "referrer-policy",
  "value": null
}

AI DiscoverabilityBot Access ControlInformational

Web Bot Auth request signing

Web Bot Auth request signing failed at "Fetch to find resource".

50 Fail

Needs attention

Web Bot Auth request signing

Failed check

Issue

Web Bot Auth request signing was not found at the expected path.

Why it matters

Web Bot Auth discovery lets servers and clients find signing keys for bot identity workflows based on HTTP Message Signatures.

Check name

Web Bot Auth request signing

Score

0/100

Status

fail

Category

Bot Access Control

Maturity

Informational

Goal

Advertise HTTP Message Signatures keys when this site operates signed bot clients or supports Web Bot Auth workflows.

Result

Web Bot Auth request signing failed at "Fetch to find resource".

Validation steps

Fetch to find resource
Web Bot Auth request signing was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/http-message-signatures-directory",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69613
          }
        ]
      },
      "issue": "Web Bot Auth request signing was not found at the expected path.",
      "howToFix": "If publishing Web Bot Auth keys, return a JSON key directory with a non-empty keys array and the draft media type."
    }
  ]
}

AI DiscoverabilityContent ReadinessEstablished

Markdown negotiation

Markdown negotiation failed at "Markdown content type".

33 Fail

Needs attention

Markdown negotiation

Failed check

Issue

Content-Type "text/html; charset=UTF-8" does not indicate Markdown when requested with Accept: text/markdown.

Why it matters

Markdown negotiation gives agents a cleaner representation of page content while preserving normal HTML for browsers.

Check name

Markdown negotiation

Score

0/100

Status

fail

Category

Content Readiness

Maturity

Established

Goal

Return HTML responses as markdown when agents request it.

Result

Markdown negotiation failed at "Markdown content type".

Validation steps

Markdown content type
Content-Type "text/html; charset=UTF-8" does not indicate Markdown when requested with Accept: text/markdown.
Vary: Accept header
Markdown negotiation is missing Vary: Accept; current Vary header is "Accept-Encoding, Accept-Encoding, Accept-Encoding,Cookie".
Structured Markdown body
Markdown response is missing a heading.

Evidence

{
  "failedStep": "content-type",
  "steps": [
    {
      "id": "content-type",
      "title": "Markdown content type",
      "status": "fail",
      "evidence": {
        "statusCode": 200,
        "contentType": "text/html; charset=UTF-8"
      },
      "issue": "Content-Type \"text/html; charset=UTF-8\" does not indicate Markdown when requested with Accept: text/markdown.",
      "howToFix": "Return Content-Type: text/markdown; charset=utf-8 for requests with Accept: text/markdown."
    },
    {
      "id": "vary-accept",
      "title": "Vary: Accept header",
      "status": "fail",
      "evidence": {
        "vary": "Accept-Encoding, Accept-Encoding, Accept-Encoding,Cookie"
      },
      "issue": "Markdown negotiation is missing Vary: Accept; current Vary header is \"Accept-Encoding, Accept-Encoding, Accept-Encoding,Cookie\".",
      "howToFix": "Add Vary: Accept on negotiated Markdown responses so shared caches keep HTML and Markdown variants separate."
    },
    {
      "id": "markdown-content",
      "title": "Structured Markdown body",
      "status": "fail",
      "evidence": {
        "valid": false,
        "hasHeading": false,
        "wordCount": 13236,
        "excerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.o",
        "issue": "Markdown response is missing a heading."
      },
      "issue": "Markdown response is missing a heading.",
      "howToFix": "Return Markdown with at least one heading and substantive page content, including useful links or instructions for agents."
    }
  ]
}

Agent Ease of UseMCPEmerging recommendation

MCP Server Card

MCP Server Card failed at "Fetch to find resource".

33 Fail

Needs attention

MCP Server Card

Failed check

Issue

MCP Server Card was not found at the expected path.

Why it matters

MCP Server Cards help agents discover server transports, capabilities, and protocol details before opening an MCP session.

Check name

MCP Server Card

Score

0/100

Status

fail

Category

MCP

Maturity

Emerging recommendation

Goal

Publish an MCP Server Card for agent discovery.

Result

MCP Server Card failed at "Fetch to find resource".

Validation steps

Fetch to find resource
MCP Server Card was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/mcp/server-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69528
          },
          {
            "path": "/.well-known/mcp/server-cards.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69530
          },
          {
            "path": "/.well-known/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69370
          }
        ]
      },
      "issue": "MCP Server Card was not found at the expected path.",
      "howToFix": "Publish an MCP server card with valid transports and make each advertised local endpoint answer an MCP initialize request."
    }
  ]
}

Agent Ease of UseMCPEmerging recommendation

mcp.json

mcp.json failed at "Fetch to find resource".

33 Fail

Needs attention

mcp.json

Failed check

Issue

mcp.json was not found at the expected path.

Why it matters

MCP clients need trustworthy server metadata, protocol version, transport details, and capability hints before connecting to a remote MCP server.

Check name

mcp.json

Score

0/100

Status

fail

Category

MCP

Maturity

Emerging recommendation

Goal

Expose a stable MCP server metadata document that points agents to the site's MCP endpoint.

Result

mcp.json failed at "Fetch to find resource".

Validation steps

Fetch to find resource
mcp.json was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70153
          },
          {
            "path": "/.well-known/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69370
          },
          {
            "path": "/.well-known/mcp/server-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69528
          }
        ]
      },
      "issue": "mcp.json was not found at the expected path.",
      "howToFix": "Publish mcp.json or an MCP server card with serverInfo, protocolVersion, transport endpoint, and capabilities."
    }
  ]
}

AI DiscoverabilityContent ReadinessEstablished

Semantic HTML

Semantic HTML is missing or incomplete.

33 Fail

Needs attention

Semantic HTML

Failed check

Issue

Semantic HTML is incomplete: 1 links missing accessible names.

Details

Why it matters

Semantic HTML gives browsers, assistive technology, search systems, and agents reliable landmarks, headings, controls, form semantics, and image context.

Check name

Semantic HTML

Score

0/100

Status

fail

Category

Content Readiness

Maturity

Established

Goal

Expose readable page structure through semantic HTML and accessible controls.

Result

Semantic HTML is missing or incomplete.

Evidence

{
  "main": true,
  "nav": true,
  "footer": true,
  "meaningfulH1": true,
  "headingOrder": true,
  "accessibleLinks": false,
  "accessibleButtons": true,
  "imageAltCoverage": true,
  "formAutocompleteCoverage": true,
  "details": {
    "inaccessibleLinks": [
      "<a name=\"content\"></a>"
    ],
    "inaccessibleButtons": [],
    "missingAutocompleteInputs": [],
    "imagesMissingAlt": [],
    "skippedHeadingLevels": []
  },
  "counts": {
    "h1": 1,
    "headings": 41,
    "links": 176,
    "inaccessibleLinks": 1,
    "buttons": 1,
    "inaccessibleButtons": 0,
    "images": 71,
    "imagesWithAlt": 71,
    "autocompleteInputs": 0,
    "inputsWithAutocomplete": 0,
    "missingAutocompleteInputs": 0
  }
}

Agent Ease of UseMCPInformational

WebMCP manifest

WebMCP manifest failed at "Fetch to find resource".

33 Fail

Needs attention

WebMCP manifest

Failed check

Issue

WebMCP manifest was not found at the expected path.

Why it matters

A WebMCP manifest advertises browser-exposed tools declaratively so agents can understand available site actions before invoking them.

Check name

WebMCP manifest

Score

0/100

Status

fail

Category

MCP

Maturity

Informational

Goal

Publish a WebMCP manifest for declarative browser tool discovery when using the draft manifest convention.

Result

WebMCP manifest failed at "Fetch to find resource".

Validation steps

Fetch to find resource
WebMCP manifest was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/webmcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69397
          },
          {
            "path": "/webmcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70179
          },
          {
            "path": "/mcp.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70153
          }
        ]
      },
      "issue": "WebMCP manifest was not found at the expected path.",
      "howToFix": "Keep declarative WebMCP manifest discovery informational until the manifest shape stabilizes; validate tools if you publish one."
    }
  ]
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

A2A Agent Card

A2A Agent Card failed at "Fetch to find resource".

20 Fail

Needs attention

A2A Agent Card

Failed check

Issue

A2A Agent Card was not found at the expected path.

Why it matters

A2A Agent Cards let compatible clients discover agent skills, input and output modes, and the endpoint used to invoke those skills.

Check name

A2A Agent Card

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish an agent card so A2A-compatible clients can discover capabilities.

Result

A2A Agent Card failed at "Fetch to find resource".

Validation steps

Fetch to find resource
A2A Agent Card was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agent-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69449
          },
          {
            "path": "/.well-known/a2a/agent-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69479
          },
          {
            "path": "/agent-card.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70211
          }
        ]
      },
      "issue": "A2A Agent Card was not found at the expected path.",
      "howToFix": "Publish an A2A Agent Card with required skill details and make the advertised url answer A2A JSON-RPC requests."
    }
  ]
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

Agent Skills index

Agent Skills index failed at "Fetch to find resource".

20 Fail

Needs attention

Agent Skills index

Failed check

Issue

Agent Skills index was not found at the expected path.

Why it matters

An Agent Skills index lets clients find task-specific SKILL.md documents that describe how to use site capabilities correctly.

Check name

Agent Skills index

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish an agent skills discovery index.

Result

Agent Skills index failed at "Fetch to find resource".

Validation steps

Fetch to find resource
Agent Skills index was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agent-skills/index.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69533
          },
          {
            "path": "/.well-known/skills/index.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69477
          }
        ]
      },
      "issue": "Agent Skills index was not found at the expected path.",
      "howToFix": "Publish an index with a non-empty skills array and reachable SKILL.md URLs."
    }
  ]
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

agent.json

agent.json failed at "Fetch to find resource".

20 Fail

Needs attention

agent.json

Failed check

Issue

agent.json was not found at the expected path.

Why it matters

agent.json is an emerging machine-readable manifest for declaring what a website does, how agents authenticate, and which actions or protocols are available.

Check name

agent.json

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish the singular Agent Web Protocol agent.json manifest without confusing it with the separate agents.json directory convention.

Result

agent.json failed at "Fetch to find resource".

Validation steps

Fetch to find resource
agent.json was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agent.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69394
          },
          {
            "path": "/agent.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70177
          }
        ]
      },
      "issue": "agent.json was not found at the expected path.",
      "howToFix": "Publish agent.json with awp_version, domain, intent, and typed actions that point to real same-origin API or protocol endpoints."
    }
  ]
}

Agent Ease of UseSkill DiscoveryInformational

agents.json

agents.json failed at "Fetch to find resource".

20 Fail

Needs attention

agents.json

Failed check

Issue

agents.json was not found at the expected path.

Why it matters

agents.json gives clients a simple directory of agent-facing capabilities and contacts when a site chooses to advertise them.

Check name

agents.json

Score

0/100

Status

fail

Category

Skill Discovery

Maturity

Informational

Goal

Publish an agents.json directory for agent-facing capabilities and contacts when using this convention.

Result

agents.json failed at "Fetch to find resource".

Validation steps

Fetch to find resource
agents.json was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/agents.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69396
          },
          {
            "path": "/agents.json",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70180
          }
        ]
      },
      "issue": "agents.json was not found at the expected path.",
      "howToFix": "If this site uses agents.json, publish JSON with an agents array containing name and url for each agent."
    }
  ]
}

Agent Ease of UseSkill DiscoveryEmerging recommendation

DNS-AID Agent Discovery

DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".

15 Fail

Needs attention

DNS-AID Agent Discovery

Failed check

Issue

No DNS-AID entrypoint records were found under _agents.

Why it matters

DNS-AID lets agents discover index, A2A, and other agent entrypoints before fetching HTTP metadata, while DNSSEC can authenticate the discovery zone.

Check name

DNS-AID Agent Discovery

Score

25/100

Status

fail

Category

Skill Discovery

Maturity

Emerging recommendation

Goal

Publish DNS for AI Discovery records under _agents for DNS-based agent entrypoint discovery.

Result

DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".

Validation steps

Resolve DNS-AID SVCB/HTTPS records
No DNS-AID entrypoint records were found under _agents.
Validate alpn and endpoint parameters
Include alpn and endpoint service parameters in each DNS-AID record so agents know the protocol and target entrypoint.
Check DNSSEC material
DNSSEC material was not visible for the hostname or parent zone from this resolver.

Evidence

{
  "failedStep": "svcb-https-records",
  "steps": [
    {
      "id": "svcb-https-records",
      "title": "Resolve DNS-AID SVCB/HTTPS records",
      "status": "fail",
      "evidence": {
        "hostname": "www.gainsight.com",
        "probes": [
          {
            "name": "_index._agents.www.gainsight.com",
            "found": false,
            "recordCount": 1,
            "records": [],
            "hasAlpn": false,
            "hasEndpoint": false
          },
          {
            "name": "_a2a._agents.www.gainsight.com",
            "found": false,
            "recordCount": 1,
            "records": [],
            "hasAlpn": false,
            "hasEndpoint": false
          }
        ]
      },
      "issue": "No DNS-AID entrypoint records were found under _agents.",
      "howToFix": "Publish ServiceMode SVCB/HTTPS records such as _index._agents.example.com or _a2a._agents.example.com."
    },
    {
      "id": "service-params",
      "title": "Validate alpn and endpoint parameters",
      "status": "informational",
      "evidence": {
        "discovered": []
      },
      "howToFix": "Include alpn and endpoint service parameters in each DNS-AID record so agents know the protocol and target entrypoint."
    },
    {
      "id": "dnssec",
      "title": "Check DNSSEC material",
      "status": "warning",
      "evidence": {
        "hasDnssecMaterial": false,
        "checked": [
          {
            "name": "www.gainsight.com",
            "dnssecTypes": [],
            "dnssecRecordCount": 0
          },
          {
            "name": "gainsight.com",
            "dnssecTypes": [],
            "dnssecRecordCount": 0
          }
        ]
      },
      "issue": "DNSSEC material was not visible for the hostname or parent zone from this resolver.",
      "howToFix": "Sign the public discovery zone with DNSSEC so validating resolvers can return authenticated data."
    }
  ]
}

AI DiscoverabilityContent ReadinessEstablished

Content freshness signals

Content freshness signals is partially implemented.

8 Warning

Needs attention

Content freshness signals

Warning

Issue

Content freshness signals are incomplete: missing Last-Modified HTTP header.

Why it matters

Freshness signals help agents decide whether content is current enough to cite, summarize, or compare against newer sources.

Check name

Content freshness signals

Score

75/100

Status

warning

Category

Content Readiness

Maturity

Established

Goal

Expose modified and published dates for freshness-aware retrieval and ranking.

Result

Content freshness signals is partially implemented.

Evidence

{
  "lastModified": null,
  "schemaDates": [
    "2026-05-29T20:55:06+00:00",
    "2026-05-21T22:45:22+00:00"
  ],
  "metaDateCount": 1,
  "timeDateCount": 0
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Answer-first sections

AEO: Answer-first sections scored 65/100 and needs improvement.

5 Warning

Needs attention

AEO: Answer-first sections

Warning

Issue

37 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Answer-first sections

Score

65/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Answer-first sections scored 65/100 and needs improvement.

Evidence

{
  "sectionCount": 40,
  "passing": 3,
  "failing": [
    {
      "heading": "Main Navigation",
      "headingHtml": "<h2 id=\"main-nav-label\" class=\"screen-reader-text\"> Main Navigation </h2>",
      "firstParagraph": "Prebuilt agents in the platform. Custom agents built on top of Gainsight. One platform delivering Retention-as-a-Service.",
      "paragraphHtml": "<p>Prebuilt agents in the platform. Custom agents built on top of Gainsight. One platform delivering Retention-as-a-Service.</p>",
      "words": 16,
      "direct": false,
      "issue": "First paragraph is 16 words and does not look like a concise direct answer."
    },
    {
      "heading": "Treat every customer like your best customer.",
      "headingHtml": "<h2 class=\"strong-retention text-center\"> Treat every customer like <span class=\"color-blue \">your best customer.</span> </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Build on Gainsight's Customer Context",
      "headingHtml": "<h2 class=\"h4 mb-3\">Build on Gainsight&apos;s Customer Context</h2>",
      "firstParagraph": "Connect any Gainsight product to any MCP-enabled AI tool.",
      "paragraphHtml": "<p class=\"description\">Connect any Gainsight product to any MCP-enabled AI tool.</p>",
      "words": 9,
      "direct": false,
      "issue": "First paragraph is 9 words and does not look like a concise direct answer."
    },
    {
      "heading": "MCP Use Cases & Prompt Library",
      "headingHtml": "<h2 class=\"h4 mb-3\">MCP Use Cases &amp; Prompt Library</h2>",
      "firstParagraph": "Copy, paste, and go. Real prompts for real CS workflows.",
      "paragraphHtml": "<p class=\"description\">Copy, paste, and go. Real prompts for real CS workflows.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Gartner® Magic Quadrant™ for Customer Success Platforms 2025",
      "headingHtml": "<h2 class=\"h4 mb-3\">Gartner<sup>&#xae;</sup> Magic Quadrant<sup>&#x2122;</sup> for Customer Success Platforms 2025</h2>",
      "firstParagraph": "See why Gartner named Gainsight a Leader in the latest Magic Quadrant™ for Customer Success Management Platforms.",
      "paragraphHtml": "<p class=\"description\">See why Gartner named Gainsight a Leader in the latest Magic Quadrant&#x2122; for Customer Success Management Platforms.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "Staircase AI",
      "headingHtml": "<h2 class=\"h5 mb-0\">Staircase AI</h2>",
      "firstParagraph": "Real-time, Al-powered customer engagement insights across all conversations.",
      "paragraphHtml": "<p>Real-time, Al-powered customer engagement insights across all conversations.</p>",
      "words": 8,
      "direct": false,
      "issue": "First paragraph is 8 words and does not look like a concise direct answer."
    },
    {
      "heading": "Customer Success",
      "headingHtml": "<h2 class=\"h5 mb-0\">Customer Success</h2>",
      "firstParagraph": "Drive retention and expansion with the industry’s leading Customer Success platform.",
      "paragraphHtml": "<p>Drive retention and expansion with the industry&#x2019;s leading Customer Success platform.</p>",
      "words": 12,
      "direct": false,
      "issue": "First paragraph is 12 words and does not look like a concise direct answer."
    },
    {
      "heading": "Product Experience",
      "headingHtml": "<h2 class=\"h5 mb-0\">Product Experience</h2>",
      "firstParagraph": "Improve user adoption with in-app engagements and meaningful product analytics.",
      "paragraphHtml": "<p>Improve user adoption with in-app engagements and meaningful product analytics.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Customer Communities",
      "headingHtml": "<h2 class=\"h5 mb-0\">Customer Communities</h2>",
      "firstParagraph": "Give your customers a single hub for anytime, anywhere self-service.",
      "paragraphHtml": "<p>Give your customers a single hub for anytime, anywhere self-service.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Skilljar",
      "headingHtml": "<h2 class=\"h5 mb-0\">Skilljar</h2>",
      "firstParagraph": "Scale onboarding, boost adoption, and monetize customer education.",
      "paragraphHtml": "<p>Scale onboarding, boost adoption, and monetize customer education.</p>",
      "words": 8,
      "direct": false,
      "issue": "First paragraph is 8 words and does not look like a concise direct answer."
    },
    {
      "heading": "15 years of CS expertise, rebuilt for the agentic era",
      "headingHtml": "<h2 class=\"color-blue text-center\"> 15 years of CS expertise, rebuilt for the agentic era </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "One customer platform. Every product and agent your post-sales team needs. Connected, integrated, and built for the agentic era.",
      "headingHtml": "<h3 class=\"h4 pb-5 text-center\"> One customer platform. Every product and agent your post-sales team needs. Connected, integrated, and built for the agentic era. </h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "The unified Digital Customer Hub is here",
      "headingHtml": "<h2 class=\"card-title h5\"> The unified Digital Customer Hub is here </h2>",
      "firstParagraph": "Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users — without switching platforms.",
      "paragraphHtml": "<p>Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users &#x2014; without switching platforms.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "The first AI native services for customer retention",
      "headingHtml": "<h2 class=\"card-title h5\"> The first AI native services for customer retention </h2>",
      "firstParagraph": "Our agents do the work. Our people own the outcome. You get the GRR improvement, without adding headcount or managing the system yourself.",
      "paragraphHtml": "<p>Our agents do the work. Our people own the outcome. You get the GRR improvement, without adding headcount or managing the system yourself.</p>",
      "words": 23,
      "direct": false,
      "issue": "First paragraph is 23 words and does not look like a concise direct answer."
    },
    {
      "heading": "Our difference",
      "headingHtml": "<h3 class=\"h6 \"> Our difference </h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Empower your teams to do what they do best.",
      "headingHtml": "<h2> Empower your teams to do what they do best. </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "AI that acts, not distracts",
      "headingHtml": "<h2 class=\"card-title h5\"> AI that acts, not distracts </h2>",
      "firstParagraph": "Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.",
      "paragraphHtml": "<p>Spot risk, surface upsells, and scale personalization&#x2014;without the fluff. It&#x2019;s AI to reach and engage the customers you can&#x2019;t.</p>",
      "words": 22,
      "direct": false,
      "issue": "First paragraph is 22 words and does not look like a concise direct answer."
    },
    {
      "heading": "A seamless customer journey",
      "headingHtml": "<h2 class=\"card-title h5\"> A seamless customer journey </h2>",
      "firstParagraph": "From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.",
      "paragraphHtml": "<p>From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "3,500+ companies worldwide choose Gainsight to connect their customer journey.",
      "headingHtml": "<h2> <span class=\"color-blue \">3,500+ companies</span> worldwide choose Gainsight to connect their customer journey. </h2>",
      "firstParagraph": "“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”",
      "paragraphHtml": "<p>&#x201c;We&#x2019;re working to build customer journeys with digital touch points so that our CSMs can devote more time to our &#x2018;white glove&#x2019; customers.&#x201d;</p>",
      "words": 24,
      "direct": false,
      "issue": "First paragraph is 24 words and does not look like a concise direct answer."
    },
    {
      "heading": "2700% Increase in NPS Responses",
      "headingHtml": "<h2 class=\"card-title h5\"> 2700% Increase in NPS Responses </h2>",
      "firstParagraph": "“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”",
      "paragraphHtml": "<p>&#x201c;We wanted to consolidate our tools to be in one place&#x2014;we didn&#x2019;t want to have six different tools across the customer success function.&#x201d;</p>",
      "words": 25,
      "direct": false,
      "issue": "First paragraph is 25 words and does not look like a concise direct answer."
    },
    {
      "heading": "Ten-fold increase in engagement",
      "headingHtml": "<h2 class=\"card-title h5\"> Ten-fold increase in engagement </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "With Gainsight’s global community behind you, you’re always in good company.",
      "headingHtml": "<h2 class=\"py-4 text-center\"> With Gainsight&#x2019;s global community behind you, <span class=\"color-blue \">you&#x2019;re always in good company.</span> </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "The industry’s largest CS conference",
      "headingHtml": "<h2 class=\"card-title h5\"> The industry&#x2019;s largest CS conference </h2>",
      "firstParagraph": "You don’t want to miss the party at Pulse, held annually in the United States and Europe.",
      "paragraphHtml": "<p>You don&#x2019;t want to miss the party at Pulse, held annually in the United States and Europe.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "We wrote the book on Customer Success.",
      "headingHtml": "<h2 class=\"card-title h5\"> We wrote the book on Customer Success. </h2>",
      "firstParagraph": "Actually, we wrote a few. Find them here and start your CS journey.",
      "paragraphHtml": "<p>Actually, we wrote a few. Find them here and start your CS journey.</p>",
      "words": 13,
      "direct": false,
      "issue": "First paragraph is 13 words and does not look like a concise direct answer."
    },
    {
      "heading": "A huge library with no late fees",
      "headingHtml": "<h2 class=\"card-title h5\"> A huge library with no late fees </h2>",
      "firstParagraph": "From career advice, to best-practices, to the history of CS, you’ll learn it here.",
      "paragraphHtml": "<p>From career advice, to best-practices, to the history of CS, you&#x2019;ll learn it here.</p>",
      "words": 15,
      "direct": false,
      "issue": "First paragraph is 15 words and does not look like a concise direct answer."
    },
    {
      "heading": "The most trusted Customer Success solutions",
      "headingHtml": "<h2 class=\"h5\">The most trusted Customer Success solutions</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Integrates with your tech stack.",
      "headingHtml": "<h2 class=\"color-white h3 text-center\"> Integrates with your tech stack. </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "See Gainsight in action.",
      "headingHtml": "<h2 class=\"h3 mb-0 text-white\">See Gainsight in action.</h2>",
      "firstParagraph": "Win in business while being human-first.",
      "paragraphHtml": "<p class=\"footer-tagline color-white my-4\">Win in business while being human-first.</p>",
      "words": 6,
      "direct": false,
      "issue": "First paragraph is 6 words and does not look like a concise direct answer."
    },
    {
      "heading": "Products",
      "headingHtml": "<h2>Products</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Gainsight Customer Platform",
      "headingHtml": "<h2><a href=\"/platform/\">Gainsight Customer Platform</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Atlas AI Agents",
      "headingHtml": "<h2><a href=\"/solutions/ai/\">Atlas AI Agents</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Customer Stories",
      "headingHtml": "<h2><a href=\"/customers/\">Customer Stories</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Pricing",
      "headingHtml": "<h2><a href=\"/pricing/\">Pricing</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Insights",
      "headingHtml": "<h2>Insights</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Customer Resources",
      "headingHtml": "<h2>Customer Resources</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Community",
      "headingHtml": "<h2>Community</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Company",
      "headingHtml": "<h2>Company</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    }
  ],
  "score": 65,
  "weight": 28
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Source and trust signals

AIO: Source and trust signals scored 60/100 and needs improvement.

4 Warning

Needs attention

AIO: Source and trust signals

Warning

Issue

Missing AIO trust signals: author, publisher.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Source and trust signals

Score

60/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Source and trust signals scored 60/100 and needs improvement.

Evidence

{
  "signals": {
    "author": false,
    "publisher": false,
    "freshnessDate": true,
    "aboutOrContact": true,
    "policyLinks": true
  },
  "missing": [
    "author",
    "publisher"
  ],
  "authorMeta": "",
  "schemaAuthors": [],
  "schemaPublishers": [],
  "schemaDates": [
    "2026-05-21T22:45:22+00:00",
    "2026-05-29T20:55:06+00:00"
  ],
  "visibleDates": [],
  "aboutLinks": [
    {
      "href": "https://www.linkedin.com/company/gainsight",
      "text": "",
      "html": "<a href=\"https://www.linkedin.com/company/gainsight\" rel=\"noopener noreferrer\" target=\"_blank\" title=\"LinkedIn\"> <span class=\"fa-brands fa-linkedin-in\" aria-hidden=\"true\"></span> </a>"
    },
    {
      "href": "/company/",
      "text": "Who We Are",
      "html": "<a href=\"/company/\">Who We Are</a>"
    },
    {
      "href": "/company/leadership/",
      "text": "Leadership",
      "html": "<a href=\"/company/leadership/\">Leadership</a>"
    },
    {
      "href": "/company/careers/",
      "text": "Careers",
      "html": "<a href=\"/company/careers/\">Careers</a>"
    }
  ],
  "contactLinks": [
    {
      "href": "https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs",
      "text": "API & Developer Documentation",
      "html": "<a href=\"https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs\">API &amp; Developer Documentation</a>"
    },
    {
      "href": "/customer-success/essentials",
      "text": "Gainsight Essentials Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.",
      "html": "<a class=\"submenu-link\" href=\"/customer-success/essentials\"> <div class=\"title\"> Gainsight Essentials </div> <div class=\"description\">Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.</div> </a>"
    },
    {
      "href": "https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs",
      "text": "API & Developer Documentation Poke around under the hood.",
      "html": "<a class=\"submenu-link\" href=\"https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs\"> <div class=\"title\"> <i class=\"fa-solid fa-webhook\"></i> API &amp; Developer Documentation </div> <div class=\"description\">Poke around under the hood.</div> </a>"
    },
    {
      "href": "https://www.gainsight.com/customers/front-case-study/",
      "text": "“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.” Matthew MeeksDirector of Customer Education, Front Find Out How",
      "html": "<a href=\"https://www.gainsight.com/customers/front-case-study/\" target class=\"card type-text style-light_bg type-large no-image\"> <div class=\"card-body \"> <div class=\"card-text\"><blockquote class=\"card-quote mb-3\"><div class=\"quote-text\"><p>&#x201c;With Gainsight, our team is so much more efficient&#x2026;We can operate faster, not only as a Customer Education team, but alongside our other teams&#x2014;Sales, Customer Success, Customer Support, even Marketing.&#x201d;</p> </div></blockquote><..."
    },
    {
      "href": "https://support.gainsight.com/",
      "text": "Get Support",
      "html": "<a href=\"https://support.gainsight.com/\" target=\"_blank\">Get Support</a>"
    },
    {
      "href": "https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs",
      "text": "API & Developer Docs",
      "html": "<a href=\"https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs\" target=\"_blank\">API &amp; Developer Docs</a>"
    }
  ],
  "privacyLinks": [
    {
      "href": "/glossary/",
      "text": "Glossary Key terms for product leaders to know.",
      "html": "<a class=\"submenu-link\" href=\"/glossary/\"> <div class=\"title\"> <i class=\"fa-solid fa-book-font\"></i> Glossary </div> <div class=\"description\">Key terms for product leaders to know.</div> </a>"
    },
    {
      "href": "/policy/",
      "text": "Terms and Conditions",
      "html": "<a href=\"/policy/\">Terms and Conditions</a>"
    },
    {
      "href": "/policy/privacy/",
      "text": "Privacy",
      "html": "<a href=\"/policy/privacy/\">Privacy</a>"
    },
    {
      "href": "/policy/california-consumer-privacy-act/",
      "text": "Do not sell my personal information",
      "html": "<a href=\"/policy/california-consumer-privacy-act/\" title=\"Personal Information\">Do not sell my personal information</a>"
    }
  ],
  "score": 60,
  "weight": 20
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Question-led structure

AEO: Question-led structure scored 50/100 and needs improvement.

4 Warning

Needs attention

AEO: Question-led structure

Warning

Issue

37 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Question-led structure

Score

50/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Question-led structure scored 50/100 and needs improvement.

Evidence

{
  "h2Count": 38,
  "questionH2s": [],
  "hasFaq": true,
  "score": 50,
  "weight": 18
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Answer evidence and trust

AEO: Answer evidence and trust scored 60/100 and needs improvement.

4 Warning

Needs attention

AEO: Answer evidence and trust

Warning

Issue

Missing AIO trust signals: author, publisher.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Answer evidence and trust

Score

60/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Answer evidence and trust scored 60/100 and needs improvement.

Evidence

{
  "signals": {
    "author": false,
    "publisher": false,
    "freshnessDate": true,
    "aboutOrContact": true,
    "policyLinks": true
  },
  "missing": [
    "author",
    "publisher"
  ],
  "authorMeta": "",
  "schemaAuthors": [],
  "schemaPublishers": [],
  "schemaDates": [
    "2026-05-21T22:45:22+00:00",
    "2026-05-29T20:55:06+00:00"
  ],
  "visibleDates": [],
  "aboutLinks": [
    {
      "href": "https://www.linkedin.com/company/gainsight",
      "text": "",
      "html": "<a href=\"https://www.linkedin.com/company/gainsight\" rel=\"noopener noreferrer\" target=\"_blank\" title=\"LinkedIn\"> <span class=\"fa-brands fa-linkedin-in\" aria-hidden=\"true\"></span> </a>"
    },
    {
      "href": "/company/",
      "text": "Who We Are",
      "html": "<a href=\"/company/\">Who We Are</a>"
    },
    {
      "href": "/company/leadership/",
      "text": "Leadership",
      "html": "<a href=\"/company/leadership/\">Leadership</a>"
    },
    {
      "href": "/company/careers/",
      "text": "Careers",
      "html": "<a href=\"/company/careers/\">Careers</a>"
    }
  ],
  "contactLinks": [
    {
      "href": "https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs",
      "text": "API & Developer Documentation",
      "html": "<a href=\"https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs\">API &amp; Developer Documentation</a>"
    },
    {
      "href": "/customer-success/essentials",
      "text": "Gainsight Essentials Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.",
      "html": "<a class=\"submenu-link\" href=\"/customer-success/essentials\"> <div class=\"title\"> Gainsight Essentials </div> <div class=\"description\">Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.</div> </a>"
    },
    {
      "href": "https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs",
      "text": "API & Developer Documentation Poke around under the hood.",
      "html": "<a class=\"submenu-link\" href=\"https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs\"> <div class=\"title\"> <i class=\"fa-solid fa-webhook\"></i> API &amp; Developer Documentation </div> <div class=\"description\">Poke around under the hood.</div> </a>"
    },
    {
      "href": "https://www.gainsight.com/customers/front-case-study/",
      "text": "“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.” Matthew MeeksDirector of Customer Education, Front Find Out How",
      "html": "<a href=\"https://www.gainsight.com/customers/front-case-study/\" target class=\"card type-text style-light_bg type-large no-image\"> <div class=\"card-body \"> <div class=\"card-text\"><blockquote class=\"card-quote mb-3\"><div class=\"quote-text\"><p>&#x201c;With Gainsight, our team is so much more efficient&#x2026;We can operate faster, not only as a Customer Education team, but alongside our other teams&#x2014;Sales, Customer Success, Customer Support, even Marketing.&#x201d;</p> </div></blockquote><..."
    },
    {
      "href": "https://support.gainsight.com/",
      "text": "Get Support",
      "html": "<a href=\"https://support.gainsight.com/\" target=\"_blank\">Get Support</a>"
    },
    {
      "href": "https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs",
      "text": "API & Developer Docs",
      "html": "<a href=\"https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs\" target=\"_blank\">API &amp; Developer Docs</a>"
    }
  ],
  "privacyLinks": [
    {
      "href": "/glossary/",
      "text": "Glossary Key terms for product leaders to know.",
      "html": "<a class=\"submenu-link\" href=\"/glossary/\"> <div class=\"title\"> <i class=\"fa-solid fa-book-font\"></i> Glossary </div> <div class=\"description\">Key terms for product leaders to know.</div> </a>"
    },
    {
      "href": "/policy/",
      "text": "Terms and Conditions",
      "html": "<a href=\"/policy/\">Terms and Conditions</a>"
    },
    {
      "href": "/policy/privacy/",
      "text": "Privacy",
      "html": "<a href=\"/policy/privacy/\">Privacy</a>"
    },
    {
      "href": "/policy/california-consumer-privacy-act/",
      "text": "Do not sell my personal information",
      "html": "<a href=\"/policy/california-consumer-privacy-act/\" title=\"Personal Information\">Do not sell my personal information</a>"
    }
  ],
  "score": 60,
  "weight": 22
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Visible structured data match

AIO: Visible structured data match scored 75/100 and needs improvement.

2 Warning

Needs attention

AIO: Visible structured data match

Warning

Issue

3 structured-data value(s) were not found in visible page text.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Visible structured data match

Score

75/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Visible structured data match scored 75/100 and needs improvement.

Evidence

{
  "schemaCount": 6,
  "checkedFields": [
    {
      "path": "$[0].@graph[0].name",
      "value": "Customer Success and Product Experience Software | Gainsight"
    },
    {
      "path": "$[0].@graph[0].description",
      "value": "Gainsight's Customer Success and Prod"
    },
    {
      "path": "$[0].@graph[1].itemListElement[0].name",
      "value": "Home"
    },
    {
      "path": "$[0].@graph[2].name",
      "value": "Gainsight Software"
    },
    {
      "path": "$[0].@graph[3].name",
      "value": "Gainsight"
    },
    {
      "path": "$[1].name",
      "value": "Customer Success and Product Experience Software | Gainsight"
    },
    {
      "path": "$[1].description",
      "value": "Gainsight's Customer Success and Prod"
    },
    {
      "path": "$[2].itemListElement[0].name",
      "value": "Home"
    },
    {
      "path": "$[3].name",
      "value": "Gainsight Software"
    },
    {
      "path": "$[4].name",
      "value": "Gainsight"
    },
    {
      "path": "$[5].name",
      "value": "Gainsight"
    },
    {
      "path": "$[5].description",
      "value": "Gainsight's platform and SaaS applications are built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients. Reflect the nuances of customer relationships, intuitively surface insights, and accelerate your efforts with built-in best practices."
    }
  ],
  "mismatches": [
    {
      "path": "$[0].@graph[1].itemListElement[0].name",
      "value": "Home"
    },
    {
      "path": "$[2].itemListElement[0].name",
      "value": "Home"
    },
    {
      "path": "$[5].description",
      "value": "Gainsight's platform and SaaS applications are built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for your clients. Reflect the nuances of customer relationships, intuitively surface insights, and accelerate your efforts with built-in best practices."
    }
  ],
  "score": 75,
  "weight": 18
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Page experience for AIO

AIO: Page experience for AIO scored 70/100 and needs improvement.

2 Warning

Needs attention

AIO: Page experience for AIO

Warning

Issue

42 image(s) are missing width/height attributes. 9 possible modal/interstitial element(s) detected.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Page experience for AIO

Score

70/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Page experience for AIO scored 70/100 and needs improvement.

Evidence

{
  "viewportContent": "width=device-width, initial-scale=1, shrink-to-fit=no",
  "visibleWords": 1254,
  "htmlBytes": 658894,
  "imagesMissingDimensions": [
    {
      "src": "https://www.gainsight.com/wp-content/uploads/2026/03/staircase-logo-color.svg",
      "width": "",
      "height": "31",
      "loading": "",
      "html": "<img src=\"https://www.gainsight.com/wp-content/uploads/2026/03/staircase-logo-color.svg\" alt=\"Staircase AI\" height=\"31\" class=\"submenu-icon\">"
    },
    {
      "src": "https://www.gainsight.com/wp-content/uploads/2026/03/cs-logo-color.svg",
      "width": "",
      "height": "31",
      "loading": "",
      "html": "<img src=\"https://www.gainsight.com/wp-content/uploads/2026/03/cs-logo-color.svg\" alt=\"Customer Success\" height=\"31\" class=\"submenu-icon\">"
    },
    {
      "src": "https://www.gainsight.com/wp-content/uploads/2026/03/atlas-nav.svg",
      "width": "",
      "height": "31",
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    "<div class=\"menu-popup-global hidden\" data-menu-id=\"Login\"> <div class=\"menu-popup-content grid-1\"> <div class=\"column\"> <a class=\"submenu-link\" href=\"https://auth.gainsightcloud.com/\"> <div class=\"title\"> Gainsight CS Login </div> </a> <a class=\"submenu-link\" href=\"https://app.aptrinsic.com/authentication/login?_ga=2.6358139.872689482.1673978702-2069425946.1667337098\"> <div class=\"title\"> Gainsight PX Login </div> </a> <a class=\"submenu-link\" href=\"https://dashboard.skilljar.com/login?next=/...",
    "<div class=\"menu-popup-content grid-1\"> <div class=\"column\"> <a class=\"submenu-link\" href=\"https://auth.gainsightcloud.com/\"> <div class=\"title\"> Gainsight CS Login </div> </a> <a class=\"submenu-link\" href=\"https://app.aptrinsic.com/authentication/login?_ga=2.6358139.872689482.1673978702-2069425946.1667337098\"> <div class=\"title\"> Gainsight PX Login </div> </a> <a class=\"submenu-link\" href=\"https://dashboard.skilljar.com/login?next=/\"> <div class=\"title\"> Skilljar Login </div> </a> <a class=\"..."
  ],
  "score": 70,
  "weight": 10
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Answer block readiness

AIO: Answer block readiness scored 65/100 and needs improvement.

2 Warning

Needs attention

AIO: Answer block readiness

Warning

Issue

37 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Answer block readiness

Score

65/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Answer block readiness scored 65/100 and needs improvement.

Evidence

{
  "sectionCount": 40,
  "passing": 3,
  "failing": [
    {
      "heading": "Main Navigation",
      "headingHtml": "<h2 id=\"main-nav-label\" class=\"screen-reader-text\"> Main Navigation </h2>",
      "firstParagraph": "Prebuilt agents in the platform. Custom agents built on top of Gainsight. One platform delivering Retention-as-a-Service.",
      "paragraphHtml": "<p>Prebuilt agents in the platform. Custom agents built on top of Gainsight. One platform delivering Retention-as-a-Service.</p>",
      "words": 16,
      "direct": false,
      "issue": "First paragraph is 16 words and does not look like a concise direct answer."
    },
    {
      "heading": "Treat every customer like your best customer.",
      "headingHtml": "<h2 class=\"strong-retention text-center\"> Treat every customer like <span class=\"color-blue \">your best customer.</span> </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Build on Gainsight's Customer Context",
      "headingHtml": "<h2 class=\"h4 mb-3\">Build on Gainsight&apos;s Customer Context</h2>",
      "firstParagraph": "Connect any Gainsight product to any MCP-enabled AI tool.",
      "paragraphHtml": "<p class=\"description\">Connect any Gainsight product to any MCP-enabled AI tool.</p>",
      "words": 9,
      "direct": false,
      "issue": "First paragraph is 9 words and does not look like a concise direct answer."
    },
    {
      "heading": "MCP Use Cases & Prompt Library",
      "headingHtml": "<h2 class=\"h4 mb-3\">MCP Use Cases &amp; Prompt Library</h2>",
      "firstParagraph": "Copy, paste, and go. Real prompts for real CS workflows.",
      "paragraphHtml": "<p class=\"description\">Copy, paste, and go. Real prompts for real CS workflows.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Gartner® Magic Quadrant™ for Customer Success Platforms 2025",
      "headingHtml": "<h2 class=\"h4 mb-3\">Gartner<sup>&#xae;</sup> Magic Quadrant<sup>&#x2122;</sup> for Customer Success Platforms 2025</h2>",
      "firstParagraph": "See why Gartner named Gainsight a Leader in the latest Magic Quadrant™ for Customer Success Management Platforms.",
      "paragraphHtml": "<p class=\"description\">See why Gartner named Gainsight a Leader in the latest Magic Quadrant&#x2122; for Customer Success Management Platforms.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "Staircase AI",
      "headingHtml": "<h2 class=\"h5 mb-0\">Staircase AI</h2>",
      "firstParagraph": "Real-time, Al-powered customer engagement insights across all conversations.",
      "paragraphHtml": "<p>Real-time, Al-powered customer engagement insights across all conversations.</p>",
      "words": 8,
      "direct": false,
      "issue": "First paragraph is 8 words and does not look like a concise direct answer."
    },
    {
      "heading": "Customer Success",
      "headingHtml": "<h2 class=\"h5 mb-0\">Customer Success</h2>",
      "firstParagraph": "Drive retention and expansion with the industry’s leading Customer Success platform.",
      "paragraphHtml": "<p>Drive retention and expansion with the industry&#x2019;s leading Customer Success platform.</p>",
      "words": 12,
      "direct": false,
      "issue": "First paragraph is 12 words and does not look like a concise direct answer."
    },
    {
      "heading": "Product Experience",
      "headingHtml": "<h2 class=\"h5 mb-0\">Product Experience</h2>",
      "firstParagraph": "Improve user adoption with in-app engagements and meaningful product analytics.",
      "paragraphHtml": "<p>Improve user adoption with in-app engagements and meaningful product analytics.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Customer Communities",
      "headingHtml": "<h2 class=\"h5 mb-0\">Customer Communities</h2>",
      "firstParagraph": "Give your customers a single hub for anytime, anywhere self-service.",
      "paragraphHtml": "<p>Give your customers a single hub for anytime, anywhere self-service.</p>",
      "words": 10,
      "direct": false,
      "issue": "First paragraph is 10 words and does not look like a concise direct answer."
    },
    {
      "heading": "Skilljar",
      "headingHtml": "<h2 class=\"h5 mb-0\">Skilljar</h2>",
      "firstParagraph": "Scale onboarding, boost adoption, and monetize customer education.",
      "paragraphHtml": "<p>Scale onboarding, boost adoption, and monetize customer education.</p>",
      "words": 8,
      "direct": false,
      "issue": "First paragraph is 8 words and does not look like a concise direct answer."
    },
    {
      "heading": "15 years of CS expertise, rebuilt for the agentic era",
      "headingHtml": "<h2 class=\"color-blue text-center\"> 15 years of CS expertise, rebuilt for the agentic era </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "One customer platform. Every product and agent your post-sales team needs. Connected, integrated, and built for the agentic era.",
      "headingHtml": "<h3 class=\"h4 pb-5 text-center\"> One customer platform. Every product and agent your post-sales team needs. Connected, integrated, and built for the agentic era. </h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "The unified Digital Customer Hub is here",
      "headingHtml": "<h2 class=\"card-title h5\"> The unified Digital Customer Hub is here </h2>",
      "firstParagraph": "Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users — without switching platforms.",
      "paragraphHtml": "<p>Skilljar and Gainsight Customer Communities come together with one unified ecosystem for your users &#x2014; without switching platforms.</p>",
      "words": 17,
      "direct": false,
      "issue": "First paragraph is 17 words and does not look like a concise direct answer."
    },
    {
      "heading": "The first AI native services for customer retention",
      "headingHtml": "<h2 class=\"card-title h5\"> The first AI native services for customer retention </h2>",
      "firstParagraph": "Our agents do the work. Our people own the outcome. You get the GRR improvement, without adding headcount or managing the system yourself.",
      "paragraphHtml": "<p>Our agents do the work. Our people own the outcome. You get the GRR improvement, without adding headcount or managing the system yourself.</p>",
      "words": 23,
      "direct": false,
      "issue": "First paragraph is 23 words and does not look like a concise direct answer."
    },
    {
      "heading": "Our difference",
      "headingHtml": "<h3 class=\"h6 \"> Our difference </h3>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Empower your teams to do what they do best.",
      "headingHtml": "<h2> Empower your teams to do what they do best. </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "AI that acts, not distracts",
      "headingHtml": "<h2 class=\"card-title h5\"> AI that acts, not distracts </h2>",
      "firstParagraph": "Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.",
      "paragraphHtml": "<p>Spot risk, surface upsells, and scale personalization&#x2014;without the fluff. It&#x2019;s AI to reach and engage the customers you can&#x2019;t.</p>",
      "words": 22,
      "direct": false,
      "issue": "First paragraph is 22 words and does not look like a concise direct answer."
    },
    {
      "heading": "A seamless customer journey",
      "headingHtml": "<h2 class=\"card-title h5\"> A seamless customer journey </h2>",
      "firstParagraph": "From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.",
      "paragraphHtml": "<p>From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "3,500+ companies worldwide choose Gainsight to connect their customer journey.",
      "headingHtml": "<h2> <span class=\"color-blue \">3,500+ companies</span> worldwide choose Gainsight to connect their customer journey. </h2>",
      "firstParagraph": "“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”",
      "paragraphHtml": "<p>&#x201c;We&#x2019;re working to build customer journeys with digital touch points so that our CSMs can devote more time to our &#x2018;white glove&#x2019; customers.&#x201d;</p>",
      "words": 24,
      "direct": false,
      "issue": "First paragraph is 24 words and does not look like a concise direct answer."
    },
    {
      "heading": "2700% Increase in NPS Responses",
      "headingHtml": "<h2 class=\"card-title h5\"> 2700% Increase in NPS Responses </h2>",
      "firstParagraph": "“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”",
      "paragraphHtml": "<p>&#x201c;We wanted to consolidate our tools to be in one place&#x2014;we didn&#x2019;t want to have six different tools across the customer success function.&#x201d;</p>",
      "words": 25,
      "direct": false,
      "issue": "First paragraph is 25 words and does not look like a concise direct answer."
    },
    {
      "heading": "Ten-fold increase in engagement",
      "headingHtml": "<h2 class=\"card-title h5\"> Ten-fold increase in engagement </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "With Gainsight’s global community behind you, you’re always in good company.",
      "headingHtml": "<h2 class=\"py-4 text-center\"> With Gainsight&#x2019;s global community behind you, <span class=\"color-blue \">you&#x2019;re always in good company.</span> </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "The industry’s largest CS conference",
      "headingHtml": "<h2 class=\"card-title h5\"> The industry&#x2019;s largest CS conference </h2>",
      "firstParagraph": "You don’t want to miss the party at Pulse, held annually in the United States and Europe.",
      "paragraphHtml": "<p>You don&#x2019;t want to miss the party at Pulse, held annually in the United States and Europe.</p>",
      "words": 18,
      "direct": false,
      "issue": "First paragraph is 18 words and does not look like a concise direct answer."
    },
    {
      "heading": "We wrote the book on Customer Success.",
      "headingHtml": "<h2 class=\"card-title h5\"> We wrote the book on Customer Success. </h2>",
      "firstParagraph": "Actually, we wrote a few. Find them here and start your CS journey.",
      "paragraphHtml": "<p>Actually, we wrote a few. Find them here and start your CS journey.</p>",
      "words": 13,
      "direct": false,
      "issue": "First paragraph is 13 words and does not look like a concise direct answer."
    },
    {
      "heading": "A huge library with no late fees",
      "headingHtml": "<h2 class=\"card-title h5\"> A huge library with no late fees </h2>",
      "firstParagraph": "From career advice, to best-practices, to the history of CS, you’ll learn it here.",
      "paragraphHtml": "<p>From career advice, to best-practices, to the history of CS, you&#x2019;ll learn it here.</p>",
      "words": 15,
      "direct": false,
      "issue": "First paragraph is 15 words and does not look like a concise direct answer."
    },
    {
      "heading": "The most trusted Customer Success solutions",
      "headingHtml": "<h2 class=\"h5\">The most trusted Customer Success solutions</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Integrates with your tech stack.",
      "headingHtml": "<h2 class=\"color-white h3 text-center\"> Integrates with your tech stack. </h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "See Gainsight in action.",
      "headingHtml": "<h2 class=\"h3 mb-0 text-white\">See Gainsight in action.</h2>",
      "firstParagraph": "Win in business while being human-first.",
      "paragraphHtml": "<p class=\"footer-tagline color-white my-4\">Win in business while being human-first.</p>",
      "words": 6,
      "direct": false,
      "issue": "First paragraph is 6 words and does not look like a concise direct answer."
    },
    {
      "heading": "Products",
      "headingHtml": "<h2>Products</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Gainsight Customer Platform",
      "headingHtml": "<h2><a href=\"/platform/\">Gainsight Customer Platform</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Atlas AI Agents",
      "headingHtml": "<h2><a href=\"/solutions/ai/\">Atlas AI Agents</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Customer Stories",
      "headingHtml": "<h2><a href=\"/customers/\">Customer Stories</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Pricing",
      "headingHtml": "<h2><a href=\"/pricing/\">Pricing</a></h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Insights",
      "headingHtml": "<h2>Insights</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Customer Resources",
      "headingHtml": "<h2>Customer Resources</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Community",
      "headingHtml": "<h2>Community</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    },
    {
      "heading": "Company",
      "headingHtml": "<h2>Company</h2>",
      "firstParagraph": "",
      "paragraphHtml": "",
      "words": 0,
      "direct": false,
      "issue": "No paragraph follows this heading."
    }
  ],
  "score": 65,
  "weight": 8
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AEO: Answer intent coverage

AEO: Answer intent coverage scored 70/100 and needs improvement.

1 Warning

Needs attention

AEO: Answer intent coverage

Warning

Issue

Missing likely AI Overview intent sections: how, compare.

Details

Why it matters

Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.

Check name

AEO: Answer intent coverage

Score

70/100

Status

warning

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content easy for answer engines and assistants to answer from directly.

Result

AEO: Answer intent coverage scored 70/100 and needs improvement.

Evidence

{
  "headings": [
    {
      "text": "Main Navigation",
      "html": "<h2 id=\"main-nav-label\" class=\"screen-reader-text\"> Main Navigation </h2>"
    },
    {
      "text": "Treat every customer like your best customer.",
      "html": "<h2 class=\"strong-retention text-center\"> Treat every customer like <span class=\"color-blue \">your best customer.</span> </h2>"
    },
    {
      "text": "Build on Gainsight's Customer Context",
      "html": "<h2 class=\"h4 mb-3\">Build on Gainsight&apos;s Customer Context</h2>"
    },
    {
      "text": "MCP Use Cases & Prompt Library",
      "html": "<h2 class=\"h4 mb-3\">MCP Use Cases &amp; Prompt Library</h2>"
    },
    {
      "text": "Gartner® Magic Quadrant™ for Customer Success Platforms 2025",
      "html": "<h2 class=\"h4 mb-3\">Gartner<sup>&#xae;</sup> Magic Quadrant<sup>&#x2122;</sup> for Customer Success Platforms 2025</h2>"
    },
    {
      "text": "Staircase AI",
      "html": "<h2 class=\"h5 mb-0\">Staircase AI</h2>"
    },
    {
      "text": "Customer Success",
      "html": "<h2 class=\"h5 mb-0\">Customer Success</h2>"
    },
    {
      "text": "Product Experience",
      "html": "<h2 class=\"h5 mb-0\">Product Experience</h2>"
    },
    {
      "text": "Customer Communities",
      "html": "<h2 class=\"h5 mb-0\">Customer Communities</h2>"
    },
    {
      "text": "Skilljar",
      "html": "<h2 class=\"h5 mb-0\">Skilljar</h2>"
    },
    {
      "text": "15 years of CS expertise, rebuilt for the agentic era",
      "html": "<h2 class=\"color-blue text-center\"> 15 years of CS expertise, rebuilt for the agentic era </h2>"
    },
    {
      "text": "The unified Digital Customer Hub is here",
      "html": "<h2 class=\"card-title h5\"> The unified Digital Customer Hub is here </h2>"
    },
    {
      "text": "Your CS workflows, built inside Gainsight.",
      "html": "<h2 class=\"card-title h5\"> Your CS workflows, built inside Gainsight. </h2>"
    },
    {
      "text": "The first AI native services for customer retention",
      "html": "<h2 class=\"card-title h5\"> The first AI native services for customer retention </h2>"
    },
    {
      "text": "Empower your teams to do what they do best.",
      "html": "<h2> Empower your teams to do what they do best. </h2>"
    },
    {
      "text": "Agents built for CS, not just automation",
      "html": "<h2 class=\"card-title h5\"> Agents built for CS, not just automation </h2>"
    },
    {
      "text": "15 years of CS expertise, codified",
      "html": "<h2 class=\"card-title h5\"> 15 years of CS expertise, codified </h2>"
    },
    {
      "text": "AI that acts, not distracts",
      "html": "<h2 class=\"card-title h5\"> AI that acts, not distracts </h2>"
    },
    {
      "text": "A seamless customer journey",
      "html": "<h2 class=\"card-title h5\"> A seamless customer journey </h2>"
    },
    {
      "text": "3,500+ companies worldwide choose Gainsight to connect their customer journey.",
      "html": "<h2> <span class=\"color-blue \">3,500+ companies</span> worldwide choose Gainsight to connect their customer journey. </h2>"
    },
    {
      "text": "2700% Increase in NPS Responses",
      "html": "<h2 class=\"card-title h5\"> 2700% Increase in NPS Responses </h2>"
    },
    {
      "text": "Ten-fold increase in engagement",
      "html": "<h2 class=\"card-title h5\"> Ten-fold increase in engagement </h2>"
    },
    {
      "text": "With Gainsight’s global community behind you, you’re always in good company.",
      "html": "<h2 class=\"py-4 text-center\"> With Gainsight&#x2019;s global community behind you, <span class=\"color-blue \">you&#x2019;re always in good company.</span> </h2>"
    },
    {
      "text": "The industry’s largest CS conference",
      "html": "<h2 class=\"card-title h5\"> The industry&#x2019;s largest CS conference </h2>"
    },
    {
      "text": "We wrote the book on Customer Success.",
      "html": "<h2 class=\"card-title h5\"> We wrote the book on Customer Success. </h2>"
    },
    {
      "text": "A huge library with no late fees",
      "html": "<h2 class=\"card-title h5\"> A huge library with no late fees </h2>"
    },
    {
      "text": "The most trusted Customer Success solutions",
      "html": "<h2 class=\"h5\">The most trusted Customer Success solutions</h2>"
    },
    {
      "text": "Integrates with your tech stack.",
      "html": "<h2 class=\"color-white h3 text-center\"> Integrates with your tech stack. </h2>"
    },
    {
      "text": "See Gainsight in action.",
      "html": "<h2 class=\"h3 mb-0 text-white\">See Gainsight in action.</h2>"
    },
    {
      "text": "Products",
      "html": "<h2>Products</h2>"
    },
    {
      "text": "Gainsight Customer Platform",
      "html": "<h2><a href=\"/platform/\">Gainsight Customer Platform</a></h2>"
    },
    {
      "text": "Atlas AI Agents",
      "html": "<h2><a href=\"/solutions/ai/\">Atlas AI Agents</a></h2>"
    },
    {
      "text": "Customer Stories",
      "html": "<h2><a href=\"/customers/\">Customer Stories</a></h2>"
    },
    {
      "text": "Pricing",
      "html": "<h2><a href=\"/pricing/\">Pricing</a></h2>"
    },
    {
      "text": "Insights",
      "html": "<h2>Insights</h2>"
    },
    {
      "text": "Customer Resources",
      "html": "<h2>Customer Resources</h2>"
    },
    {
      "text": "Community",
      "html": "<h2>Community</h2>"
    },
    {
      "text": "Company",
      "html": "<h2>Company</h2>"
    }
  ],
  "expected": [
    {
      "id": "what",
      "label": "What is Customer Success and Product Experience Software?",
      "pattern": {}
    },
    {
      "id": "how",
      "label": "How does Customer Success and Product Experience Software work?",
      "pattern": {}
    },
    {
      "id": "benefits",
      "label": "Why use Customer Success and Product Experience Software?",
      "pattern": {}
    },
    {
      "id": "cost",
      "label": "Is Customer Success and Product Experience Software free or paid?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does Customer Success and Product Experience Software compare with alternatives?",
      "pattern": {}
    }
  ],
  "missing": [
    {
      "id": "how",
      "label": "How does Customer Success and Product Experience Software work?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does Customer Success and Product Experience Software compare with alternatives?",
      "pattern": {}
    }
  ],
  "score": 70,
  "weight": 8
}

Agent Ease of UseAPIEmerging recommendation

AI context endpoint

AI context endpoint is informational for this page.

Informational

Needs attention

AI context endpoint

Informational

Issue

AI context endpoint is informational for this page.

Why it matters

A context endpoint gives agents a small, low-latency summary of product purpose, safe actions, and canonical machine-readable resources without scraping the whole site.

Check name

AI context endpoint

Score

100/100

Status

informational

Category

API

Maturity

Emerging recommendation

Goal

Expose a compact API context endpoint agents can fetch before deciding which public API or discovery resource to use.

Result

AI context endpoint is informational for this page.

Validation steps

Fetch to find resource
AI context endpoint was not found at the expected path.

Evidence

{
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "informational",
      "evidence": {
        "checked": [
          {
            "path": "/api/ai/context",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70259
          },
          {
            "path": "/api/context",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70208
          },
          {
            "path": "/context",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 70153
          }
        ]
      },
      "issue": "AI context endpoint was not found at the expected path.",
      "howToFix": "Publish a concise JSON or Markdown AI context endpoint describing the product, public actions, and machine-readable resources."
    }
  ]
}

GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation

AIO: Query intent coverage

AIO: Query intent coverage is informational for this page.

Informational

Needs attention

AIO: Query intent coverage

Informational

Issue

Missing likely AI Overview intent sections: how, compare.

Details

Why it matters

AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.

Check name

AIO: Query intent coverage

Score

70/100

Status

informational

Category

GEO, AIO & AEO

Maturity

Emerging recommendation

Goal

Make page content eligible and useful for Google AI Overviews and AI Mode extraction.

Result

AIO: Query intent coverage is informational for this page.

Evidence

{
  "headings": [
    {
      "text": "Main Navigation",
      "html": "<h2 id=\"main-nav-label\" class=\"screen-reader-text\"> Main Navigation </h2>"
    },
    {
      "text": "Treat every customer like your best customer.",
      "html": "<h2 class=\"strong-retention text-center\"> Treat every customer like <span class=\"color-blue \">your best customer.</span> </h2>"
    },
    {
      "text": "Build on Gainsight's Customer Context",
      "html": "<h2 class=\"h4 mb-3\">Build on Gainsight&apos;s Customer Context</h2>"
    },
    {
      "text": "MCP Use Cases & Prompt Library",
      "html": "<h2 class=\"h4 mb-3\">MCP Use Cases &amp; Prompt Library</h2>"
    },
    {
      "text": "Gartner® Magic Quadrant™ for Customer Success Platforms 2025",
      "html": "<h2 class=\"h4 mb-3\">Gartner<sup>&#xae;</sup> Magic Quadrant<sup>&#x2122;</sup> for Customer Success Platforms 2025</h2>"
    },
    {
      "text": "Staircase AI",
      "html": "<h2 class=\"h5 mb-0\">Staircase AI</h2>"
    },
    {
      "text": "Customer Success",
      "html": "<h2 class=\"h5 mb-0\">Customer Success</h2>"
    },
    {
      "text": "Product Experience",
      "html": "<h2 class=\"h5 mb-0\">Product Experience</h2>"
    },
    {
      "text": "Customer Communities",
      "html": "<h2 class=\"h5 mb-0\">Customer Communities</h2>"
    },
    {
      "text": "Skilljar",
      "html": "<h2 class=\"h5 mb-0\">Skilljar</h2>"
    },
    {
      "text": "15 years of CS expertise, rebuilt for the agentic era",
      "html": "<h2 class=\"color-blue text-center\"> 15 years of CS expertise, rebuilt for the agentic era </h2>"
    },
    {
      "text": "The unified Digital Customer Hub is here",
      "html": "<h2 class=\"card-title h5\"> The unified Digital Customer Hub is here </h2>"
    },
    {
      "text": "Your CS workflows, built inside Gainsight.",
      "html": "<h2 class=\"card-title h5\"> Your CS workflows, built inside Gainsight. </h2>"
    },
    {
      "text": "The first AI native services for customer retention",
      "html": "<h2 class=\"card-title h5\"> The first AI native services for customer retention </h2>"
    },
    {
      "text": "Empower your teams to do what they do best.",
      "html": "<h2> Empower your teams to do what they do best. </h2>"
    },
    {
      "text": "Agents built for CS, not just automation",
      "html": "<h2 class=\"card-title h5\"> Agents built for CS, not just automation </h2>"
    },
    {
      "text": "15 years of CS expertise, codified",
      "html": "<h2 class=\"card-title h5\"> 15 years of CS expertise, codified </h2>"
    },
    {
      "text": "AI that acts, not distracts",
      "html": "<h2 class=\"card-title h5\"> AI that acts, not distracts </h2>"
    },
    {
      "text": "A seamless customer journey",
      "html": "<h2 class=\"card-title h5\"> A seamless customer journey </h2>"
    },
    {
      "text": "3,500+ companies worldwide choose Gainsight to connect their customer journey.",
      "html": "<h2> <span class=\"color-blue \">3,500+ companies</span> worldwide choose Gainsight to connect their customer journey. </h2>"
    },
    {
      "text": "2700% Increase in NPS Responses",
      "html": "<h2 class=\"card-title h5\"> 2700% Increase in NPS Responses </h2>"
    },
    {
      "text": "Ten-fold increase in engagement",
      "html": "<h2 class=\"card-title h5\"> Ten-fold increase in engagement </h2>"
    },
    {
      "text": "With Gainsight’s global community behind you, you’re always in good company.",
      "html": "<h2 class=\"py-4 text-center\"> With Gainsight&#x2019;s global community behind you, <span class=\"color-blue \">you&#x2019;re always in good company.</span> </h2>"
    },
    {
      "text": "The industry’s largest CS conference",
      "html": "<h2 class=\"card-title h5\"> The industry&#x2019;s largest CS conference </h2>"
    },
    {
      "text": "We wrote the book on Customer Success.",
      "html": "<h2 class=\"card-title h5\"> We wrote the book on Customer Success. </h2>"
    },
    {
      "text": "A huge library with no late fees",
      "html": "<h2 class=\"card-title h5\"> A huge library with no late fees </h2>"
    },
    {
      "text": "The most trusted Customer Success solutions",
      "html": "<h2 class=\"h5\">The most trusted Customer Success solutions</h2>"
    },
    {
      "text": "Integrates with your tech stack.",
      "html": "<h2 class=\"color-white h3 text-center\"> Integrates with your tech stack. </h2>"
    },
    {
      "text": "See Gainsight in action.",
      "html": "<h2 class=\"h3 mb-0 text-white\">See Gainsight in action.</h2>"
    },
    {
      "text": "Products",
      "html": "<h2>Products</h2>"
    },
    {
      "text": "Gainsight Customer Platform",
      "html": "<h2><a href=\"/platform/\">Gainsight Customer Platform</a></h2>"
    },
    {
      "text": "Atlas AI Agents",
      "html": "<h2><a href=\"/solutions/ai/\">Atlas AI Agents</a></h2>"
    },
    {
      "text": "Customer Stories",
      "html": "<h2><a href=\"/customers/\">Customer Stories</a></h2>"
    },
    {
      "text": "Pricing",
      "html": "<h2><a href=\"/pricing/\">Pricing</a></h2>"
    },
    {
      "text": "Insights",
      "html": "<h2>Insights</h2>"
    },
    {
      "text": "Customer Resources",
      "html": "<h2>Customer Resources</h2>"
    },
    {
      "text": "Community",
      "html": "<h2>Community</h2>"
    },
    {
      "text": "Company",
      "html": "<h2>Company</h2>"
    }
  ],
  "expected": [
    {
      "id": "what",
      "label": "What is Customer Success and Product Experience Software?",
      "pattern": {}
    },
    {
      "id": "how",
      "label": "How does Customer Success and Product Experience Software work?",
      "pattern": {}
    },
    {
      "id": "benefits",
      "label": "Why use Customer Success and Product Experience Software?",
      "pattern": {}
    },
    {
      "id": "cost",
      "label": "Is Customer Success and Product Experience Software free or paid?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does Customer Success and Product Experience Software compare with alternatives?",
      "pattern": {}
    }
  ],
  "missing": [
    {
      "id": "how",
      "label": "How does Customer Success and Product Experience Software work?",
      "pattern": {}
    },
    {
      "id": "compare",
      "label": "How does Customer Success and Product Experience Software compare with alternatives?",
      "pattern": {}
    }
  ],
  "score": 70,
  "weight": 4
}

Agent Ease of UseAuthEmerging recommendation

Auth.md Agent Registration

Auth.md Agent Registration has an informational finding because the page appears to support authentication.

Informational

Needs attention

Auth.md Agent Registration

Informational

Issue

auth.md response did not match the expected agent registration shape. Content-Type "text/html; charset=UTF-8" is not Markdown or text/plain; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing supported identity type language; missing credential type language.

Why it matters

Agent registration metadata lets automated clients find the registration path, supported identity types, credential types, and related claim or revocation endpoints without scraping human docs.

Check name

Auth.md Agent Registration

Score

0/100

Status

informational

Category

Auth

Maturity

Emerging recommendation

Goal

Publish Auth.md and agent_auth metadata so agents can discover registration and credential requirements.

Result

Auth.md Agent Registration has an informational finding because the page appears to support authentication.

Validation steps

Fetch and validate /auth.md
auth.md response did not match the expected agent registration shape. Content-Type "text/html; charset=UTF-8" is not Markdown or text/plain; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing supported identity type language; missing credential type language.
Publish protected resource metadata
The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.
Validate agent_auth authorization metadata
OAuth authorization server metadata could not be fetched.

Evidence

{
  "failedStep": "auth-md",
  "steps": [
    {
      "id": "auth-md",
      "title": "Fetch and validate /auth.md",
      "status": "fail",
      "evidence": {
        "path": "/auth.md",
        "ok": false,
        "statusCode": 404,
        "contentType": "text/html; charset=UTF-8",
        "length": 70131,
        "validation": {
          "valid": false,
          "issue": "auth.md response did not match the expected agent registration shape. Content-Type \"text/html; charset=UTF-8\" is not Markdown or text/plain; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing supported identity type language; missing credential type language.",
          "compatibleContentType": false,
          "contentLength": 61642,
          "hasRegisterInstructions": true,
          "hasProtectedResourceLink": false,
          "hasAuthorizationServerLink": false,
          "mentionsIdentity": false,
          "mentionsCredential": false,
          "links": [
            "http://gmpg.org/xfn/11\">",
            "/favicon.ico",
            "/icon.svg",
            "/svg+xml",
            "/apple-touch-icon.png",
            "/manifest.webmanifest",
            "https://www.googletagmanager.com/\">",
            "https://js.qualified.com/\">",
            "https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f",
            "/script"
          ],
          "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
        }
      },
      "issue": "auth.md response did not match the expected agent registration shape. Content-Type \"text/html; charset=UTF-8\" is not Markdown or text/plain; missing /.well-known/oauth-protected-resource link; missing /.well-known/oauth-authorization-server link; missing supported identity type language; missing credential type language.",
      "howToFix": "Serve /auth.md at the site root as Markdown with agent registration instructions and links to OAuth metadata."
    },
    {
      "id": "oauth-protected-resource",
      "title": "Publish protected resource metadata",
      "status": "fail",
      "evidence": {
        "path": "/.well-known/oauth-protected-resource",
        "ok": false,
        "statusCode": 404,
        "contentType": "text/html; charset=UTF-8",
        "length": 69530,
        "text": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\n\t\tj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\n\t\t'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\n\t\t})(window,document,'script','dataLayer','GTM-P79GRJD');</script>\n\t\t<script>\n\t\t(function(w,q){w['QualifiedObject']=q;w[q]=w[q]||function(){\n\t\t(w[q].q=w[q].q||[]).push(arguments)};})(window,'qualified')\n\t\t</script>\n\t\t<script async src=\"https://js.qualified.com/qualified.js?token=FNk7k6x2WVJ6NFFF\"></script>\n\t\t<!-- Start VWO Async SmartCode -->\n\t<link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\" />\n\t<script type='text/javascript' id='vwoCode'>\n\twindow._vwo_code ||\n\t(function () {\n\tvar w=window,\n\td=document;\n\tvar account_id=1183864,\n\tversion=2.2,\n\tsettings_tolerance=2000,\n\thide_element='body',\n\thide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important';\n\t/* DO NOT EDIT BELOW THIS LINE */\n\tif(f=!1,v=d.querySelector('#vwoCode'),cc={},-1<d.URL.indexOf('__vwo_disable__')||w._vwo_code)return;try{var e=JSON.parse(localStorage.getItem('_vwo_'+account_id+'_config'));cc=e&&'object'==typeof e?e:{}}catch(e){}function r(t){try{return decodeURIComponent(t)}catch(e){return t}}var s=function(){var e={combination:[],combinationChoose:[],split:[],exclude:[],uuid:null,consent:null,optOut:null},t=d.cookie||'';if(!t)return e;for(var n,i,o=/(?:^|;\\s*)(?:(_vis_opt_exp_(\\d+)_combi=([^;]*))|(_vis_opt_exp_(\\d+)_combi_choose=([^;]*))|(_vis_opt_exp_(\\d+)_split=([^:;]*))|(_vis_opt_exp_(\\d+)_exclude=[^;]*)|(_vis_opt_out=([^;]*))|(_vwo_global_opt_out=[^;]*)|(_vwo_uuid=([^;]*))|(_vwo_consent=([^;]*)))/g;null!==(n=o.exec(t));)try{n[1]?e.combination.push({id:n[2],value:r(n[3])}):n[4]?e.combinationChoose.push({id:n[5],value:r(n[6])}):n[7]?e.split.push({id:n[8],value:r(n[9])}):n[10]?e.exclude.push({id:n[11]}):n[12]?e.optOut=r(n[13]):n[14]?e.optOut=!0:n[15]?e.uuid=r(n[16]):n[17]&&(i=r(n[18]),e.consent=i&&3<=i.length?i.substring(0,3):null)}catch(e){}return e}();function i(){var e=function(){if(w.VWO&&Array.isArray(w.VWO))for(var e=0;e<w.VWO.length;e++){var t=w.VWO[e];if(Array.isArray(t)&&('setVisitorId'===t[0]||'setSessionId'===t[0]))return!0}return!1}(),t='a='+account_id+'&u='+encodeURIComponent(w._vis_opt_url||d.URL)+'&vn='+version+'&ph=1'+('undefined'!=typeof platform?'&p='+platform:'')+'&st='+w.performance.now();e||((n=function(){var e,t=[],n={},i=w.VWO&&w.VWO.appliedCampaigns||{};for(e in i){var o=i[e]&&i[e].v;o&&(t.push(e+'-'+o+'-1'),n[e]=!0)}if(s&&s.combination)for(var r=0;r<s.combination.length;r++){var a=s.combination[r];n[a.id]||t.push(a.id+'-'+a.value)}return t.join('|')}())&&(t+='&c='+n),(n=function(){var e=[],t={};if(s&&s.combinationChoose)for(var n=0;n<s.combinationChoose.length;n++){var i=s.combinationChoose[n];e.push(i.id+'-'+i.value),t[i.id]=!0}if(s&&s.split)for(var o=0;o<s.split.length;o++)t[(i=s.split[o]).id]||e.push(i.id+'-'+i.value);return e.join('|')}())&&(t+='&cc='+n),(n=function(){var e={},t=[];if(w.VWO&&Array.isArray(w.VWO))for(var n=0;n<w.VWO.length;n++){var i=w.VWO[n];if(Array.isArray(i)&&'setVariation'===i[0]&&i[1]&&Array.isArray(i[1]))for(var o=0;o<i[1].length;o++){var r,a=i[1][o];a&&'object'==typeof a&&(r"
      },
      "issue": "The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.",
      "howToFix": "Publish /.well-known/oauth-protected-resource with resource and authorization_servers fields."
    },
    {
      "id": "agent-auth-block",
      "title": "Validate agent_auth authorization metadata",
      "status": "fail",
      "evidence": {
        "valid": false,
        "issue": "OAuth authorization server metadata could not be fetched.",
        "fetch": {
          "ok": false,
          "statusCode": 404,
          "contentType": "text/html; charset=UTF-8",
          "length": 69555,
          "text": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\n\t\tj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\n\t\t'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\n\t\t})(window,document,'script','dataLayer','GTM-P79GRJD');</script>\n\t\t<script>\n\t\t(function(w,q){w['QualifiedObject']=q;w[q]=w[q]||function(){\n\t\t(w[q].q=w[q].q||[]).push(arguments)};})(window,'qualified')\n\t\t</script>\n\t\t<script async src=\"https://js.qualified.com/qualified.js?token=FNk7k6x2WVJ6NFFF\"></script>\n\t\t<!-- Start VWO Async SmartCode -->\n\t<link rel=\"preconnect\" href=\"https://dev.visualwebsiteoptimizer.com\" />\n\t<script type='text/javascript' id='vwoCode'>\n\twindow._vwo_code ||\n\t(function () {\n\tvar w=window,\n\td=document;\n\tvar account_id=1183864,\n\tversion=2.2,\n\tsettings_tolerance=2000,\n\thide_element='body',\n\thide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important';\n\t/* DO NOT EDIT BELOW THIS LINE */\n\tif(f=!1,v=d.querySelector('#vwoCode'),cc={},-1<d.URL.indexOf('__vwo_disable__')||w._vwo_code)return;try{var e=JSON.parse(localStorage.getItem('_vwo_'+account_id+'_config'));cc=e&&'object'==typeof e?e:{}}catch(e){}function r(t){try{return decodeURIComponent(t)}catch(e){return t}}var s=function(){var e={combination:[],combinationChoose:[],split:[],exclude:[],uuid:null,consent:null,optOut:null},t=d.cookie||'';if(!t)return e;for(var n,i,o=/(?:^|;\\s*)(?:(_vis_opt_exp_(\\d+)_combi=([^;]*))|(_vis_opt_exp_(\\d+)_combi_choose=([^;]*))|(_vis_opt_exp_(\\d+)_split=([^:;]*))|(_vis_opt_exp_(\\d+)_exclude=[^;]*)|(_vis_opt_out=([^;]*))|(_vwo_global_opt_out=[^;]*)|(_vwo_uuid=([^;]*))|(_vwo_consent=([^;]*)))/g;null!==(n=o.exec(t));)try{n[1]?e.combination.push({id:n[2],value:r(n[3])}):n[4]?e.combinationChoose.push({id:n[5],value:r(n[6])}):n[7]?e.split.push({id:n[8],value:r(n[9])}):n[10]?e.exclude.push({id:n[11]}):n[12]?e.optOut=r(n[13]):n[14]?e.optOut=!0:n[15]?e.uuid=r(n[16]):n[17]&&(i=r(n[18]),e.consent=i&&3<=i.length?i.substring(0,3):null)}catch(e){}return e}();function i(){var e=function(){if(w.VWO&&Array.isArray(w.VWO))for(var e=0;e<w.VWO.length;e++){var t=w.VWO[e];if(Array.isArray(t)&&('setVisitorId'===t[0]||'setSessionId'===t[0]))return!0}return!1}(),t='a='+account_id+'&u='+encodeURIComponent(w._vis_opt_url||d.URL)+'&vn='+version+'&ph=1'+('undefined'!=typeof platform?'&p='+platform:'')+'&st='+w.performance.now();e||((n=function(){var e,t=[],n={},i=w.VWO&&w.VWO.appliedCampaigns||{};for(e in i){var o=i[e]&&i[e].v;o&&(t.push(e+'-'+o+'-1'),n[e]=!0)}if(s&&s.combination)for(var r=0;r<s.combination.length;r++){var a=s.combination[r];n[a.id]||t.push(a.id+'-'+a.value)}return t.join('|')}())&&(t+='&c='+n),(n=function(){var e=[],t={};if(s&&s.combinationChoose)for(var n=0;n<s.combinationChoose.length;n++){var i=s.combinationChoose[n];e.push(i.id+'-'+i.value),t[i.id]=!0}if(s&&s.split)for(var o=0;o<s.split.length;o++)t[(i=s.split[o]).id]||e.push(i.id+'-'+i.value);return e.join('|')}())&&(t+='&cc='+n),(n=function(){var e={},t=[];if(w.VWO&&Array.isArray(w.VWO))for(var n=0;n<w.VWO.length;n++){var i=w.VWO[n];if(Array.isArray(i)&&'setVariation'===i[0]&&i[1]&&Array.isArray(i[1]))for(var o=0;o<i[1].length;o++){var r,a=i[1][o];a&&'object'==typeof a&&(r"
        }
      },
      "issue": "OAuth authorization server metadata could not be fetched.",
      "howToFix": "Add agent_auth to /.well-known/oauth-authorization-server with register_uri, supported identity types, credential types, and claim or revocation URLs where applicable."
    }
  ],
  "authApplicability": {
    "supportsAuth": true,
    "score": 6,
    "signals": [
      {
        "source": "link:href",
        "weight": 3,
        "match": "auth link"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "login"
      }
    ]
  },
  "resourceFetchSucceeded": false
}

AI DiscoverabilityDiscoverabilityEstablished

IndexNow key

IndexNow key is informational for this page.

Informational

Needs attention

IndexNow key

Informational

Issue

IndexNow key is informational for this page.

Why it matters

IndexNow lets sites notify participating search engines about changed URLs, but ownership verification requires a UTF-8 key file whose filename matches the key.

Check name

IndexNow key

Score

100/100

Status

informational

Category

Discoverability

Maturity

Established

Goal

Verify that IndexNow ownership key placement is detectable when the site advertises it.

Result

IndexNow key is informational for this page.

Validation steps

Find advertised IndexNow key location
No IndexNow key location was advertised in HTML, Link headers, or robots.txt.
Fetch and validate IndexNow key file
No discoverable IndexNow key file was found.

Evidence

{
  "steps": [
    {
      "id": "advertised-location",
      "title": "Find advertised IndexNow key location",
      "status": "informational",
      "evidence": {
        "advertised": []
      },
      "issue": "No IndexNow key location was advertised in HTML, Link headers, or robots.txt.",
      "howToFix": "Advertise the key location with robots.txt IndexNow-Key, rel=\"indexnow-key\", or meta name=\"indexnow-key-location\" if you want scanners to verify it."
    },
    {
      "id": "fetch-key",
      "title": "Fetch and validate IndexNow key file",
      "status": "informational",
      "evidence": {
        "advertised": [],
        "checked": []
      },
      "issue": "No discoverable IndexNow key file was found.",
      "howToFix": "Host a UTF-8 text file named {key}.txt using a 32-character hexadecimal key whose body exactly matches the key."
    }
  ]
}

Agent Ease of UseAuthEstablished

OAuth / OIDC discovery

OAuth / OIDC discovery has an informational finding because the page appears to support authentication.

Informational

Needs attention

OAuth / OIDC discovery

Informational

Issue

OAuth / OIDC discovery was not found at the expected path.

Why it matters

OAuth and OIDC discovery let agents find authorization, token, and key endpoints programmatically instead of relying on human documentation.

Check name

OAuth / OIDC discovery

Score

0/100

Status

informational

Category

Auth

Maturity

Established

Goal

Publish OAuth/OIDC discovery metadata so agents can authenticate with your APIs.

Result

OAuth / OIDC discovery has an informational finding because the page appears to support authentication.

Validation steps

Fetch to find resource
OAuth / OIDC discovery was not found at the expected path.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch to find resource",
      "status": "fail",
      "evidence": {
        "checked": [
          {
            "path": "/.well-known/openid-configuration",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69500
          },
          {
            "path": "/.well-known/oauth-authorization-server",
            "statusCode": 404,
            "contentType": "text/html; charset=UTF-8",
            "length": 69555
          }
        ]
      },
      "issue": "OAuth / OIDC discovery was not found at the expected path.",
      "howToFix": "Publish valid OAuth/OIDC metadata only when the site actually supports OAuth/OIDC. Otherwise omit provider discovery and document any unauthenticated public APIs separately."
    }
  ],
  "authApplicability": {
    "supportsAuth": true,
    "score": 6,
    "signals": [
      {
        "source": "link:href",
        "weight": 3,
        "match": "auth link"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "login"
      }
    ]
  },
  "resourceFetchSucceeded": false
}

Agent Ease of UseAuthEmerging recommendation

OAuth Protected Resource

OAuth Protected Resource has an informational finding because the page appears to support authentication.

Informational

Needs attention

OAuth Protected Resource

Informational

Issue

The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.

Why it matters

Protected Resource metadata tells agents which authorization servers protect an API and how to connect authentication challenges to the right resource.

Check name

OAuth Protected Resource

Score

0/100

Status

informational

Category

Auth

Maturity

Emerging recommendation

Goal

Publish OAuth Protected Resource Metadata so agents can discover how to authenticate.

Result

OAuth Protected Resource has an informational finding because the page appears to support authentication.

Validation steps

Fetch protected resource metadata
The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.
Validate protected resource metadata
Response is not valid JSON.
Validate protected resource identity
Protected resource metadata `resource` did not match the resource identifier used to retrieve it.
Probe protected API Bearer challenge
No protected route with a 401 Bearer challenge was detected; metadata alone does not prove a protected resource.

Evidence

{
  "failedStep": "fetch",
  "steps": [
    {
      "id": "fetch",
      "title": "Fetch protected resource metadata",
      "status": "fail",
      "evidence": {
        "path": "/.well-known/oauth-protected-resource",
        "statusCode": 404,
        "contentType": "text/html; charset=UTF-8"
      },
      "issue": "The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.",
      "howToFix": "Publish /.well-known/oauth-protected-resource JSON."
    },
    {
      "id": "metadata",
      "title": "Validate protected resource metadata",
      "status": "fail",
      "evidence": {
        "valid": false,
        "compatibleContentType": false,
        "issue": "Response is not valid JSON.",
        "rawExcerpt": "<!DOCTYPE html>\n<html lang=\"en-US\">\n<head>\n\t<meta charset=\"UTF-8\">\n\t<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\">\n\t<meta name=\"theme-color\" content=\"#38A2FF\">\n\t<link rel=\"profile\" href=\"http://gmpg.org/xfn/11\">\n\t<meta name=\"apple-mobile-web-app-title\" content=\"Gainsight\" />\n\t<link rel=\"icon\" href=\"/favicon.ico\" sizes=\"32x32\">\n\t<link rel=\"icon\" href=\"/icon.svg\" type=\"image/svg+xml\">\n\t<link rel=\"apple-touch-icon\" href=\"/apple-touch-icon.png\"><!-- 180×180 -->\n\t<link rel=\"manifest\" href=\"/manifest.webmanifest\">\n\t\t\t<link rel=\"dns-prefetch\" href=\"https://www.googletagmanager.com/\">\n\t\t<link rel=\"dns-prefetch\" href=\"https://js.qualified.com/\">\n\t\t<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\n\t\tnew Date().getTime(),event:'gtm.js'});var f="
      },
      "issue": "Response is not valid JSON.",
      "howToFix": "Publish resource and authorization_servers as absolute URLs."
    },
    {
      "id": "resource-identity",
      "title": "Validate protected resource identity",
      "status": "fail",
      "evidence": {
        "expectedResource": "https://www.gainsight.com"
      },
      "issue": "Protected resource metadata `resource` did not match the resource identifier used to retrieve it.",
      "howToFix": "Set `resource` to the origin/resource identifier represented by /.well-known/oauth-protected-resource."
    },
    {
      "id": "protected-route-challenge",
      "title": "Probe protected API Bearer challenge",
      "status": "informational",
      "evidence": {
        "checked": [
          {
            "path": "/api/admin/scans",
            "statusCode": 404,
            "wwwAuthenticate": {
              "valid": false,
              "present": false
            },
            "expectedMetadataUrl": "https://www.gainsight.com/.well-known/oauth-protected-resource",
            "metadataUrlMatches": true,
            "resourceMatchesRequestContext": true
          },
          {
            "path": "/api/admin/summary",
            "statusCode": 404,
            "wwwAuthenticate": {
              "valid": false,
              "present": false
            },
            "expectedMetadataUrl": "https://www.gainsight.com/.well-known/oauth-protected-resource",
            "metadataUrlMatches": true,
            "resourceMatchesRequestContext": true
          },
          {
            "path": "/api/scans",
            "statusCode": 404,
            "wwwAuthenticate": {
              "valid": false,
              "present": false
            },
            "expectedMetadataUrl": "https://www.gainsight.com/.well-known/oauth-protected-resource",
            "metadataUrlMatches": true,
            "resourceMatchesRequestContext": true
          }
        ]
      },
      "issue": "No protected route with a 401 Bearer challenge was detected; metadata alone does not prove a protected resource.",
      "howToFix": "When this site exposes bearer-protected APIs, return 401 with WWW-Authenticate: Bearer and link resource_metadata."
    }
  ],
  "authApplicability": {
    "supportsAuth": true,
    "score": 6,
    "signals": [
      {
        "source": "link:href",
        "weight": 3,
        "match": "auth link"
      },
      {
        "source": "visible-text",
        "weight": 3,
        "match": "login"
      }
    ]
  },
  "resourceFetchSucceeded": false
}

SEOSEOBrowser audit

Links do not have descriptive text

100 Fail

Check name

Links do not have descriptive text

Score

0/100

Status

fail

Device

desktop

Category

SEO

Estimated savings

1 link found

Fix guidance

Descriptive link text helps search engines understand your content. [Learn how to make links more accessible](https://developer.chrome.com/docs/lighthouse/seo/link-text/).

References

https://developer.chrome.com/docs/lighthouse/seo/

Evidence

{
  "displayValue": "1 link found",
  "description": "Descriptive link text helps search engines understand your content. [Learn how to make links more accessible](https://developer.chrome.com/docs/lighthouse/seo/link-text/)."
}

Performance and AccessibilityBest PracticesBrowser audit

Browser errors were logged to the console

50 Fail

Check name

Browser errors were logged to the console

Score

0/100

Status

fail

Device

desktop

Category

Best Practices

Fix guidance

Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. [Learn more about this errors in console diagnostic audit](https://developer.chrome.com/docs/lighthouse/best-practices/errors-in-console/)

References

https://developer.chrome.com/docs/lighthouse/best-practices/

Evidence

{
  "description": "Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. [Learn more about this errors in console diagnostic audit](https://developer.chrome.com/docs/lighthouse/best-practices/errors-in-console/)"
}

Performance and AccessibilityBest PracticesBrowser audit

Uses deprecated APIs

50 Fail

Check name

Uses deprecated APIs

Score

0/100

Status

fail

Device

desktop

Category

Best Practices

Estimated savings

2 warnings found

Fix guidance

Deprecated APIs will eventually be removed from the browser. [Learn more about deprecated APIs](https://developer.chrome.com/docs/lighthouse/best-practices/deprecations/).

References

https://developer.chrome.com/docs/lighthouse/best-practices/

Evidence

{
  "displayValue": "2 warnings found",
  "description": "Deprecated APIs will eventually be removed from the browser. [Learn more about deprecated APIs](https://developer.chrome.com/docs/lighthouse/best-practices/deprecations/)."
}

Performance and AccessibilityPerformanceBrowser audit

LCP request discovery

17 Fail

Check name

LCP request discovery

Score

0/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

[Optimize LCP](https://developer.chrome.com/docs/performance/insights/lcp-discovery) by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading

References

https://web.dev/learn/performance/

Evidence

{
  "description": "[Optimize LCP](https://developer.chrome.com/docs/performance/insights/lcp-discovery) by making the LCP image discoverable from the HTML immediately, and avoiding lazy-loading"
}

Performance and AccessibilityPerformanceBrowser audit

Reduce JavaScript execution time

17 Fail

Check name

Reduce JavaScript execution time

Score

0/100

Status

fail

Device

desktop

Category

Performance

Estimated savings

4.8 s

Fix guidance

Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. [Learn how to reduce Javascript execution time](https://developer.chrome.com/docs/lighthouse/performance/bootup-time/).

References

https://web.dev/learn/performance/

Evidence

{
  "displayValue": "4.8 s",
  "description": "Consider reducing the time spent parsing, compiling, and executing JS. You may find delivering smaller JS payloads helps with this. [Learn how to reduce Javascript execution time](https://developer.chrome.com/docs/lighthouse/performance/bootup-time/).",
  "numericValue": 4805.974999999994
}

Performance and AccessibilityPerformanceBrowser audit

Reduce unused CSS

17 Fail

Check name

Reduce unused CSS

Score

0/100

Status

fail

Device

desktop

Category

Performance

Estimated savings

Est savings of 105 KiB

Fix guidance

Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. [Learn how to reduce unused CSS](https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/).

References

https://web.dev/learn/performance/

Evidence

{
  "displayValue": "Est savings of 105 KiB",
  "description": "Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. [Learn how to reduce unused CSS](https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/).",
  "numericValue": 70
}

Performance and AccessibilityPerformanceBrowser audit

Reduce unused JavaScript

17 Fail

Check name

Reduce unused JavaScript

Score

0/100

Status

fail

Device

desktop

Category

Performance

Estimated savings

Est savings of 881 KiB

Fix guidance

Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. [Learn how to reduce unused JavaScript](https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/).

References

https://web.dev/learn/performance/

Evidence

{
  "displayValue": "Est savings of 881 KiB",
  "description": "Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. [Learn how to reduce unused JavaScript](https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/).",
  "numericValue": 40
}

Performance and AccessibilityPerformanceBrowser audit

Use efficient cache lifetimes

8 Warning

Check name

Use efficient cache lifetimes

Score

50/100

Status

warning

Device

desktop

Category

Performance

Estimated savings

Est savings of 841 KiB

Fix guidance

A long cache lifetime can speed up repeat visits to your page. [Learn more about caching](https://developer.chrome.com/docs/performance/insights/cache).

References

https://web.dev/learn/performance/

Evidence

{
  "displayValue": "Est savings of 841 KiB",
  "description": "A long cache lifetime can speed up repeat visits to your page. [Learn more about caching](https://developer.chrome.com/docs/performance/insights/cache)."
}

Performance and AccessibilityPerformanceBrowser audit

Loading performance

7 Fail

Check name

Loading performance

Score

59/100

Status

fail

Device

desktop

Category

Performance

Fix guidance

Review the grouped loading performance checks and improve the failing sub-checks listed in evidence.

References

https://web.dev/learn/performance/

Evidence

{
  "checks": [
    {
      "id": "total-blocking-time",
      "title": "Total Blocking Time",
      "score": 0,
      "displayValue": "2,390 ms",
      "numericValue": 2392.1878265344253
    },
    {
      "id": "max-potential-fid",
      "title": "Max Potential First Input Delay",
      "score": 26,
      "displayValue": "340 ms",
      "numericValue": 342
    },
    {
      "id": "speed-index",
      "title": "Speed Index",
      "score": 35,
      "displayValue": "2.7 s",
      "numericValue": 2692.823780034772
    },
    {
      "id": "network-rtt",
      "title": "Network Round Trip Times",
      "score": 100,
      "displayValue": "50 ms",
      "numericValue": 47.56023
    },
    {
      "id": "interactive",
      "title": "Time to Interactive",
      "score": 16,
      "displayValue": "7.0 s",
      "numericValue": 7040.287031934473
    },
    {
      "id": "server-response-time",
      "title": "Initial server response time was short",
      "score": 100,
      "displayValue": "Root document took 10 ms",
      "numericValue": 5
    },
    {
      "id": "first-contentful-paint",
      "title": "First Contentful Paint",
      "score": 98,
      "displayValue": "0.7 s",
      "numericValue": 686.5646641253952
    },
    {
      "id": "largest-contentful-paint",
      "title": "Largest Contentful Paint",
      "score": 94,
      "displayValue": "1.0 s",
      "numericValue": 1002.0382673824224
    }
  ]
}

Fix with MCP or CLI

Use this report as the handoff into remediation. Generate a coding-agent prompt with the failing checks attached, or jump to the MCP and CLI setup docs before your next rescan.

Score history

Public scan score over time

Public reports for this website origin. Select any point or report link to open that canonical report.

1 reports

Public score history report links
Scan date	Score	Readiness	Report
Jun 10, 2026	60/100	Level 3, Bot-Aware	Current report