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Jun 11, 2026, 1:09 AM
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Jun 11, 2026, 1:09:43 AMJun 11, 2026, 1:09 AM
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49/100
OVERALL SCORE
Level 2, Agent-Limited
Priority improvements needed for AI agents
- AI Discoverability 34 out of 100
- Agent Ease of Use 6 out of 100
- Security & Trust 60 out of 100
- GEO, AIO and AEO 62 out of 100
- SEO 85 out of 100
- Performance and Accessibility 68 out of 100
What AI sees of your website
Service Observability – ServiceNow
Break down silos to resolve issues quickly across teams. Integrate observability capabilities into your existing workflows for alerting and incident management.
Next step
Turn this report into a fix workflow
28 failed checks are ready to move into MCP or CLI remediation. Generate a repair prompt, connect the scanner to your coding agent, or open the integration docs before your next rescan.
| Metric | Score | Status | Passed | Failed | Warning | Evidence |
|---|---|---|---|---|---|---|
| AI Discoverability | 34 | Priority fix | 8 | 14 | 0 | View details |
| Discoverability | 29 | Priority fix | 2 | 7 | 0 | View details |
| Content Readiness | 40 | Priority fix | 5 | 4 | 0 | View details |
| Bot Access Control | 33 | Priority fix | 1 | 3 | 0 | View details |
| Agent Ease of Use | 6 | Priority fix | 4 | 25 | 3 | View details |
| API | 0 | Priority fix | 0 | 4 | 0 | View details |
| Auth | Not Applicable | Not Applicable | 0 | 5 | 0 | View details |
| MCP | 13 | Priority fix | 0 | 6 | 2 | View details |
| Skill Discovery | 5 | Priority fix | 0 | 10 | 1 | View details |
| Agent Commerce | Not Applicable | Not Applicable | 4 | 0 | 0 | |
| GEO, AIO and AEO | 62 | Needs work | 4 | 3 | 12 | View details |
| GEO Readiness | 69 | Needs work | 1 | 0 | 4 | |
| AIO Readiness | 58 | Needs work | 2 | 2 | 3 | View details |
| AEO Readiness | 59 | Needs work | 1 | 1 | 5 | View details |
| SEO | 85 | Mostly ready | 9 | 2 | 0 | View details |
| SEO | 85 | Mostly ready | 9 | 2 | 0 | View details |
| Security & Trust | 60 | Needs work | 5 | 2 | 0 | View details |
| Security & Trust | 60 | Needs work | 3 | 2 | 0 | View details |
| AI Training Exposure | Not Applicable | Not Applicable | 2 | 0 | 0 | |
| Performance and Accessibility | 68 | Needs work | 19 | 4 | 2 | View details |
| Performance | 56 | Needs work | 11 | 4 | 2 | View details |
| Accessibility | 91 | Strong | 8 | 0 | 0 |
Prioritized recommendations
Issues ranked by score impact
52 items need attention
Agent Ease of UseAPIEstablished
API Catalog
API Catalog failed at "Fetch API catalog".
50 Fail
Agent Ease of UseAPIEstablished
API Catalog
API Catalog failed at "Fetch API catalog".
50 Fail
Needs attention
API Catalog
01
Issue
The API catalog endpoint could not be fetched.
02
Why it matters
API catalogs help agents find service descriptions, documentation, and status resources without guessing API entry points.
Check name
API Catalog
Score
0/100
Status
fail
Category
API
Maturity
Established
Goal
Publish an API catalog for automated API discovery using RFC 9727.
Result
API Catalog failed at "Fetch API catalog".
Validation steps
Fetch API catalog
The API catalog endpoint could not be fetched.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch API catalog",
"status": "fail",
"evidence": {
"error": "TimeoutError: The operation was aborted due to timeout"
},
"issue": "The API catalog endpoint could not be fetched.",
"howToFix": "Publish /.well-known/api-catalog as application/linkset+json."
}
]
}AI DiscoverabilityBot Access ControlInformational
Content Signal
Content Signal is missing or incomplete.
50 Fail
AI DiscoverabilityBot Access ControlInformational
Content Signal
Content Signal is missing or incomplete.
50 Fail
Needs attention
Content Signal
01
Issue
No Content Signal found in robots.txt
02
Why it matters
Content Signal provides a machine-readable way to communicate AI usage preferences where participating crawlers look for policy.
Check name
Content Signal
Score
0/100
Status
fail
Category
Bot Access Control
Maturity
Informational
Goal
Declare AI content usage preferences with Content Signal in robots.txt.
Result
Content Signal is missing or incomplete.
Evidence
{
"signals": [],
"ai-train": false,
"search": false,
"ai-input": false
}Security & TrustSecurity & TrustEstablished
Content-Security-Policy
Content-Security-Policy is missing or incomplete.
50 Fail
Security & TrustSecurity & TrustEstablished
Content-Security-Policy
Content-Security-Policy is missing or incomplete.
50 Fail
Needs attention
Content-Security-Policy
01
Issue
Content-Security-Policy is missing or incomplete.
02
Why it matters
Content Security Policy limits where scripts, styles, frames, and connections can load from, reducing the impact of injection bugs.
Check name
Content-Security-Policy
Score
0/100
Status
fail
Category
Security & Trust
Maturity
Established
Goal
Constrain script, style, frame, and resource loading with a Content-Security-Policy header.
Result
Content-Security-Policy is missing or incomplete.
Evidence
{
"header": "content-security-policy",
"value": "upgrade-insecure-requests; frame-ancestors 'self' http://content.servicenow.com https://content.servicenow.com https://your.servicenow.com https://servicenow.highspot.com https://partnerportalalphadev.service-now.com https://hidevidc.service-now.com https://account.servicenow.com https://ssosignon.servicenow.com"
}Agent Ease of UseAPIEstablished
OpenAPI discovery
OpenAPI discovery failed at "Find valid OpenAPI document".
50 Fail
Agent Ease of UseAPIEstablished
OpenAPI discovery
OpenAPI discovery failed at "Find valid OpenAPI document".
50 Fail
Needs attention
OpenAPI discovery
01
Issue
OpenAPI YAML document did not match the expected shape. unsupported version: ; missing info block with title and version; missing paths block; no operations found.
02
Why it matters
OpenAPI documents let agents understand available operations, schemas, authentication, and request formats before calling an API.
Check name
OpenAPI discovery
Score
0/100
Status
fail
Category
API
Maturity
Established
Goal
Publish a valid OpenAPI or Swagger document for API discovery.
Result
OpenAPI discovery failed at "Find valid OpenAPI document".
Validation steps
Find valid OpenAPI document
OpenAPI YAML document did not match the expected shape. unsupported version: ; missing info block with title and version; missing paths block; no operations found.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Find valid OpenAPI document",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/openapi.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/openapi.yaml",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/swagger.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/swagger.yaml",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/api/openapi.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/api/swagger.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/docs/openapi.json",
"statusCode": 200,
"contentType": "application/json;charset=UTF-8",
"valid": false,
"issue": "OpenAPI YAML document did not match the expected shape. unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
"compatibleContentType": true,
"format": "yaml",
"version": "",
"pathCount": 0,
"operationCount": 0,
"rawExcerpt": "<!DOCTYPE html>\n\n<html lang=\"en-US\">\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n <head>\n <meta http-equiv=\"content-type\" content=\"text/html; charset=utf-8\">\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1\">\n \n <meta name=\"ft-tenant-base-url\" content=\"https://www.servicenow.com/docs/\">\n <link rel=\"icon\" href=\"https://www.servicenow.com/docs/favicon.ico\">\n \n \n \n \n <title>Docs | ServiceNow</title>\n <link id=\"FT-boot-styles\" rel=\"stylesheet\" href=\"https://www.servicenow.com/docs/stylesheets/bootstrap.css?v=b26562c8\">\n <link id=\"FT-application-styles\" rel"
}
]
},
"issue": "OpenAPI YAML document did not match the expected shape. unsupported version: ; missing info block with title and version; missing paths block; no operations found.",
"howToFix": "Publish a valid OpenAPI 3.x or Swagger 2.0 JSON/YAML document with info, paths, operations, and responses."
}
]
}Security & TrustSecurity & TrustEstablished
Referrer-Policy
Referrer-Policy is missing or incomplete.
50 Fail
Security & TrustSecurity & TrustEstablished
Referrer-Policy
Referrer-Policy is missing or incomplete.
50 Fail
Needs attention
Referrer-Policy
01
Issue
Referrer-Policy is missing or incomplete.
02
Why it matters
Referrer-Policy controls how much URL context is sent to other origins, limiting accidental leakage of paths, queries, and identifiers.
Check name
Referrer-Policy
Score
0/100
Status
fail
Category
Security & Trust
Maturity
Established
Goal
Limit how much referrer data leaves the site.
Result
Referrer-Policy is missing or incomplete.
Evidence
{
"header": "referrer-policy",
"value": null
}AI DiscoverabilityBot Access ControlInformational
Web Bot Auth request signing
Web Bot Auth request signing failed at "Fetch to find resource".
50 Fail
AI DiscoverabilityBot Access ControlInformational
Web Bot Auth request signing
Web Bot Auth request signing failed at "Fetch to find resource".
50 Fail
Needs attention
Web Bot Auth request signing
01
Issue
Web Bot Auth request signing was not found at the expected path.
02
Why it matters
Web Bot Auth discovery lets servers and clients find signing keys for bot identity workflows based on HTTP Message Signatures.
Check name
Web Bot Auth request signing
Score
0/100
Status
fail
Category
Bot Access Control
Maturity
Informational
Goal
Advertise HTTP Message Signatures keys when this site operates signed bot clients or supports Web Bot Auth workflows.
Result
Web Bot Auth request signing failed at "Fetch to find resource".
Validation steps
Fetch to find resource
Web Bot Auth request signing was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/http-message-signatures-directory",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "Web Bot Auth request signing was not found at the expected path.",
"howToFix": "If publishing Web Bot Auth keys, return a JSON key directory with a non-empty keys array and the draft media type."
}
]
}AI DiscoverabilityContent ReadinessEstablished
Content freshness signals
Content freshness signals is missing or incomplete.
33 Fail
AI DiscoverabilityContent ReadinessEstablished
Content freshness signals
Content freshness signals is missing or incomplete.
33 Fail
Needs attention
Content freshness signals
01
Issue
Content freshness signals are incomplete: missing Last-Modified HTTP header; missing dateModified/datePublished in JSON-LD; missing meta or <time> freshness tags.
02
Why it matters
Freshness signals help agents decide whether content is current enough to cite, summarize, or compare against newer sources.
Check name
Content freshness signals
Score
0/100
Status
fail
Category
Content Readiness
Maturity
Established
Goal
Expose modified and published dates for freshness-aware retrieval and ranking.
Result
Content freshness signals is missing or incomplete.
Evidence
{
"lastModified": null,
"schemaDates": [],
"metaDateCount": 0,
"timeDateCount": 0
}AI DiscoverabilityContent ReadinessEstablished
Markdown negotiation
Markdown negotiation failed at "Fetch Markdown variant".
33 Fail
AI DiscoverabilityContent ReadinessEstablished
Markdown negotiation
Markdown negotiation failed at "Fetch Markdown variant".
33 Fail
Needs attention
Markdown negotiation
01
Issue
Failed to fetch with Accept: text/markdown: TimeoutError: The operation was aborted due to timeout
02
Why it matters
Markdown negotiation gives agents a cleaner representation of page content while preserving normal HTML for browsers.
Check name
Markdown negotiation
Score
0/100
Status
fail
Category
Content Readiness
Maturity
Established
Goal
Return HTML responses as markdown when agents request it.
Result
Markdown negotiation failed at "Fetch Markdown variant".
Validation steps
Fetch Markdown variant
Failed to fetch with Accept: text/markdown: TimeoutError: The operation was aborted due to timeout
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch Markdown variant",
"status": "fail",
"evidence": {
"error": "TimeoutError: The operation was aborted due to timeout"
},
"issue": "Failed to fetch with Accept: text/markdown: TimeoutError: The operation was aborted due to timeout",
"howToFix": "Support text/markdown responses for agent-readable pages."
}
]
}AI DiscoverabilityContent ReadinessEstablished
Semantic HTML
Semantic HTML is missing or incomplete.
33 Fail
AI DiscoverabilityContent ReadinessEstablished
Semantic HTML
Semantic HTML is missing or incomplete.
33 Fail
Needs attention
Semantic HTML
01
Issue
Semantic HTML is incomplete: missing <main> landmark; missing <nav> landmark; invalid h1 (found 0); 2 buttons missing accessible names; 1/2 applicable form inputs have autocomplete attributes (1 missing).
Details
02
Why it matters
Semantic HTML gives browsers, assistive technology, search systems, and agents reliable landmarks, headings, controls, form semantics, and image context.
Check name
Semantic HTML
Score
0/100
Status
fail
Category
Content Readiness
Maturity
Established
Goal
Expose readable page structure through semantic HTML and accessible controls.
Result
Semantic HTML is missing or incomplete.
Evidence
{
"main": false,
"nav": false,
"footer": true,
"meaningfulH1": false,
"headingOrder": true,
"accessibleLinks": true,
"accessibleButtons": false,
"imageAltCoverage": true,
"formAutocompleteCoverage": false,
"details": {
"inaccessibleLinks": [],
"inaccessibleButtons": [
"<button class=\"scroll-button scroll-button-left\" style=\"display: none;\"><i class=\"fa-solid fa-circle-chevron-left\"></i></button>",
"<button class=\"scroll-button scroll-button-right\" style=\"display: none;\"><i class=\"fa-solid fa-circle-chevron-right\"></i></button>"
],
"missingAutocompleteInputs": [
"<input class=\"component__input-field\" type=\"text\" name=\"email\" placeholder=\"Email\">"
],
"imagesMissingAlt": [
"<img src=\"https://www.servicenow.com/akam/13/pixel_7bc76fd2?a=dD01ODE4YjRhZjZiYzJmOTViZjdjZTk4ZjkyOGE0ZWM0MDgwZjY2YWNjJmpzPW9mZg==\" style=\"visibility: hidden; position: absolute; left: -999px; top: -999px;\">"
],
"skippedHeadingLevels": []
},
"counts": {
"h1": 0,
"headings": 154,
"links": 246,
"inaccessibleLinks": 0,
"buttons": 45,
"inaccessibleButtons": 2,
"images": 18,
"imagesWithAlt": 17,
"autocompleteInputs": 2,
"inputsWithAutocomplete": 1,
"missingAutocompleteInputs": 1
}
}Agent Ease of UseMCPEmerging recommendation
MCP Server Card
MCP Server Card failed at "Fetch to find resource".
25 Fail
Agent Ease of UseMCPEmerging recommendation
MCP Server Card
MCP Server Card failed at "Fetch to find resource".
25 Fail
Needs attention
MCP Server Card
01
Issue
MCP Server Card was not found at the expected path.
02
Why it matters
MCP Server Cards help agents discover server transports, capabilities, and protocol details before opening an MCP session.
Check name
MCP Server Card
Score
0/100
Status
fail
Category
MCP
Maturity
Emerging recommendation
Goal
Publish an MCP Server Card for agent discovery.
Result
MCP Server Card failed at "Fetch to find resource".
Validation steps
Fetch to find resource
MCP Server Card was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/mcp/server-card.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/mcp/server-cards.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/mcp.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "MCP Server Card was not found at the expected path.",
"howToFix": "Publish an MCP server card with valid transports and make each advertised local endpoint answer an MCP initialize request."
}
]
}Agent Ease of UseMCPEmerging recommendation
mcp.json
mcp.json failed at "Fetch to find resource".
25 Fail
Agent Ease of UseMCPEmerging recommendation
mcp.json
mcp.json failed at "Fetch to find resource".
25 Fail
Needs attention
mcp.json
01
Issue
mcp.json was not found at the expected path.
02
Why it matters
MCP clients need trustworthy server metadata, protocol version, transport details, and capability hints before connecting to a remote MCP server.
Check name
mcp.json
Score
0/100
Status
fail
Category
MCP
Maturity
Emerging recommendation
Goal
Expose a stable MCP server metadata document that points agents to the site's MCP endpoint.
Result
mcp.json failed at "Fetch to find resource".
Validation steps
Fetch to find resource
mcp.json was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/mcp.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/mcp.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/mcp/server-card.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "mcp.json was not found at the expected path.",
"howToFix": "Publish mcp.json or an MCP server card with serverInfo, protocolVersion, transport endpoint, and capabilities."
}
]
}Agent Ease of UseMCPInformational
WebMCP manifest
WebMCP manifest failed at "Fetch to find resource".
25 Fail
Agent Ease of UseMCPInformational
WebMCP manifest
WebMCP manifest failed at "Fetch to find resource".
25 Fail
Needs attention
WebMCP manifest
01
Issue
WebMCP manifest was not found at the expected path.
02
Why it matters
A WebMCP manifest advertises browser-exposed tools declaratively so agents can understand available site actions before invoking them.
Check name
WebMCP manifest
Score
0/100
Status
fail
Category
MCP
Maturity
Informational
Goal
Publish a WebMCP manifest for declarative browser tool discovery when using the draft manifest convention.
Result
WebMCP manifest failed at "Fetch to find resource".
Validation steps
Fetch to find resource
WebMCP manifest was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/webmcp.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/webmcp.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/mcp.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "WebMCP manifest was not found at the expected path.",
"howToFix": "Keep declarative WebMCP manifest discovery informational until the manifest shape stabilizes; validate tools if you publish one."
}
]
}Agent Ease of UseSkill DiscoveryEmerging recommendation
A2A Agent Card
A2A Agent Card failed at "Fetch to find resource".
20 Fail
Agent Ease of UseSkill DiscoveryEmerging recommendation
A2A Agent Card
A2A Agent Card failed at "Fetch to find resource".
20 Fail
Needs attention
A2A Agent Card
01
Issue
A2A Agent Card was not found at the expected path.
02
Why it matters
A2A Agent Cards let compatible clients discover agent skills, input and output modes, and the endpoint used to invoke those skills.
Check name
A2A Agent Card
Score
0/100
Status
fail
Category
Skill Discovery
Maturity
Emerging recommendation
Goal
Publish an agent card so A2A-compatible clients can discover capabilities.
Result
A2A Agent Card failed at "Fetch to find resource".
Validation steps
Fetch to find resource
A2A Agent Card was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/agent-card.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/a2a/agent-card.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/agent-card.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "A2A Agent Card was not found at the expected path.",
"howToFix": "Publish an A2A Agent Card with required skill details and make the advertised url answer A2A JSON-RPC requests."
}
]
}Agent Ease of UseSkill DiscoveryEmerging recommendation
Agent Skills index
Agent Skills index failed at "Fetch to find resource".
20 Fail
Agent Ease of UseSkill DiscoveryEmerging recommendation
Agent Skills index
Agent Skills index failed at "Fetch to find resource".
20 Fail
Needs attention
Agent Skills index
01
Issue
Agent Skills index was not found at the expected path.
02
Why it matters
An Agent Skills index lets clients find task-specific SKILL.md documents that describe how to use site capabilities correctly.
Check name
Agent Skills index
Score
0/100
Status
fail
Category
Skill Discovery
Maturity
Emerging recommendation
Goal
Publish an agent skills discovery index.
Result
Agent Skills index failed at "Fetch to find resource".
Validation steps
Fetch to find resource
Agent Skills index was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/agent-skills/index.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/skills/index.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "Agent Skills index was not found at the expected path.",
"howToFix": "Publish an index with a non-empty skills array and reachable SKILL.md URLs."
}
]
}Agent Ease of UseSkill DiscoveryEmerging recommendation
agent.json
agent.json failed at "Fetch to find resource".
20 Fail
Agent Ease of UseSkill DiscoveryEmerging recommendation
agent.json
agent.json failed at "Fetch to find resource".
20 Fail
Needs attention
agent.json
01
Issue
agent.json was not found at the expected path.
02
Why it matters
agent.json is an emerging machine-readable manifest for declaring what a website does, how agents authenticate, and which actions or protocols are available.
Check name
agent.json
Score
0/100
Status
fail
Category
Skill Discovery
Maturity
Emerging recommendation
Goal
Publish the singular Agent Web Protocol agent.json manifest without confusing it with the separate agents.json directory convention.
Result
agent.json failed at "Fetch to find resource".
Validation steps
Fetch to find resource
agent.json was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/agent.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/agent.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "agent.json was not found at the expected path.",
"howToFix": "Publish agent.json with awp_version, domain, intent, and typed actions that point to real same-origin API or protocol endpoints."
}
]
}Agent Ease of UseSkill DiscoveryInformational
agents.json
agents.json failed at "Fetch to find resource".
20 Fail
Agent Ease of UseSkill DiscoveryInformational
agents.json
agents.json failed at "Fetch to find resource".
20 Fail
Needs attention
agents.json
01
Issue
agents.json was not found at the expected path.
02
Why it matters
agents.json gives clients a simple directory of agent-facing capabilities and contacts when a site chooses to advertise them.
Check name
agents.json
Score
0/100
Status
fail
Category
Skill Discovery
Maturity
Informational
Goal
Publish an agents.json directory for agent-facing capabilities and contacts when using this convention.
Result
agents.json failed at "Fetch to find resource".
Validation steps
Fetch to find resource
agents.json was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/agents.json",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/agents.json",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "agents.json was not found at the expected path.",
"howToFix": "If this site uses agents.json, publish JSON with an agents array containing name and url for each agent."
}
]
}AI DiscoverabilityDiscoverabilityEstablished
FAQPage schema
FAQPage schema is missing or incomplete.
20 Fail
AI DiscoverabilityDiscoverabilityEstablished
FAQPage schema
FAQPage schema is missing or incomplete.
20 Fail
Needs attention
FAQPage schema
01
Issue
FAQ content was detected but no FAQPage schema was found.
02
Why it matters
FAQPage schema lets agents extract visible question-and-answer content cleanly and avoid guessing which text is an answer.
Check name
FAQPage schema
Score
0/100
Status
fail
Category
Discoverability
Maturity
Established
Goal
Expose question-and-answer content in FAQPage structured data when FAQs are present.
Result
FAQPage schema is missing or incomplete.
Evidence
{
"found": false,
"visibleFaq": true,
"allTypes": []
}AI DiscoverabilityDiscoverabilityEstablished
High-value schema types
High-value schema types is missing or incomplete.
20 Fail
AI DiscoverabilityDiscoverabilityEstablished
High-value schema types
High-value schema types is missing or incomplete.
20 Fail
Needs attention
High-value schema types
01
Issue
No high-value schema types (e.g. Article, Product, Service) were found.
02
Why it matters
High-value schema types tell agents whether a page is an article, product, event, service, or other actionable content type.
Check name
High-value schema types
Score
0/100
Status
fail
Category
Discoverability
Maturity
Established
Goal
Use schema types that describe the page's primary content or offering.
Result
High-value schema types is missing or incomplete.
Evidence
{
"found": [],
"expected": [
"Article",
"BlogPosting",
"NewsArticle",
"Product",
"SoftwareApplication",
"FAQPage",
"LocalBusiness",
"VideoObject",
"HowTo",
"Event",
"Course",
"Review",
"Service"
],
"allTypes": []
}AI DiscoverabilityDiscoverabilityEstablished
JSON-LD present
JSON-LD present is missing or incomplete.
20 Fail
AI DiscoverabilityDiscoverabilityEstablished
JSON-LD present
JSON-LD present is missing or incomplete.
20 Fail
Needs attention
JSON-LD present
01
Issue
No JSON-LD blocks found.
02
Why it matters
JSON-LD is a low-friction structured data format that agents can extract without interpreting page presentation or microdata markup.
Check name
JSON-LD present
Score
0/100
Status
fail
Category
Discoverability
Maturity
Established
Goal
Expose schema.org JSON-LD so AI search systems can parse page entities.
Result
JSON-LD present is missing or incomplete.
Evidence
{
"blocks": 0,
"validBlocks": 0,
"schemaContextBlocks": 0,
"errors": [],
"documents": [],
"nodes": []
}AI DiscoverabilityDiscoverabilityEstablished
Link headers
Link headers failed at "Find useful Link headers".
20 Fail
AI DiscoverabilityDiscoverabilityEstablished
Link headers
Link headers failed at "Find useful Link headers".
20 Fail
Needs attention
Link headers
01
Issue
No useful agent discovery Link headers were found.
02
Why it matters
Link headers let automated clients discover API catalogs, documentation, and machine-readable alternates without parsing page markup first.
Check name
Link headers
Score
0/100
Status
fail
Category
Discoverability
Maturity
Established
Goal
Include Link response headers for agent discovery using RFC 8288.
Result
Link headers failed at "Find useful Link headers".
Validation steps
Find useful Link headers
No useful agent discovery Link headers were found.
Fetch same-origin Link header targets
Link headers did not expose any same-origin targets to validate.
Evidence
{
"failedStep": "presence",
"steps": [
{
"id": "presence",
"title": "Find useful Link headers",
"status": "fail",
"evidence": {
"links": []
},
"issue": "No useful agent discovery Link headers were found.",
"howToFix": "Expose useful Link headers such as rel=\"api-catalog\", rel=\"service-doc\", and rel=\"service-desc\"."
},
{
"id": "target-validation",
"title": "Fetch same-origin Link header targets",
"status": "fail",
"evidence": {
"checked": [],
"failures": [
{
"reason": "No same-origin Link header targets were available to fetch."
}
]
},
"issue": "Link headers did not expose any same-origin targets to validate.",
"howToFix": "Make each same-origin Link href reachable and serve the advertised media type."
}
]
}AI DiscoverabilityDiscoverabilityEstablished
Organization / WebSite schema
Organization / WebSite schema is missing or incomplete.
20 Fail
AI DiscoverabilityDiscoverabilityEstablished
Organization / WebSite schema
Organization / WebSite schema is missing or incomplete.
20 Fail
Needs attention
Organization / WebSite schema
01
Issue
Neither Organization nor WebSite schema types were found in JSON-LD.
02
Why it matters
Organization and WebSite schema help agents identify the publisher, canonical site identity, logo, and related profiles for attribution.
Check name
Organization / WebSite schema
Score
0/100
Status
fail
Category
Discoverability
Maturity
Established
Goal
Identify the site owner and website entity in structured data.
Result
Organization / WebSite schema is missing or incomplete.
Evidence
{
"found": [],
"allTypes": []
}Agent Ease of UseSkill DiscoveryEmerging recommendation
DNS-AID Agent Discovery
DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".
15 Fail
Agent Ease of UseSkill DiscoveryEmerging recommendation
DNS-AID Agent Discovery
DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".
15 Fail
Needs attention
DNS-AID Agent Discovery
01
Issue
No DNS-AID entrypoint records were found under _agents.
02
Why it matters
DNS-AID lets agents discover index, A2A, and other agent entrypoints before fetching HTTP metadata, while DNSSEC can authenticate the discovery zone.
Check name
DNS-AID Agent Discovery
Score
25/100
Status
fail
Category
Skill Discovery
Maturity
Emerging recommendation
Goal
Publish DNS for AI Discovery records under _agents for DNS-based agent entrypoint discovery.
Result
DNS-AID Agent Discovery failed at "Resolve DNS-AID SVCB/HTTPS records".
Validation steps
Resolve DNS-AID SVCB/HTTPS records
No DNS-AID entrypoint records were found under _agents.
Validate alpn and endpoint parameters
Include alpn and endpoint service parameters in each DNS-AID record so agents know the protocol and target entrypoint.
Check DNSSEC material
DNSSEC material was not visible for the hostname or parent zone from this resolver.
Evidence
{
"failedStep": "svcb-https-records",
"steps": [
{
"id": "svcb-https-records",
"title": "Resolve DNS-AID SVCB/HTTPS records",
"status": "fail",
"evidence": {
"hostname": "www.servicenow.com",
"probes": [
{
"name": "_index._agents.www.servicenow.com",
"found": false,
"recordCount": 1,
"records": [],
"hasAlpn": false,
"hasEndpoint": false
},
{
"name": "_a2a._agents.www.servicenow.com",
"found": false,
"recordCount": 1,
"records": [],
"hasAlpn": false,
"hasEndpoint": false
}
]
},
"issue": "No DNS-AID entrypoint records were found under _agents.",
"howToFix": "Publish ServiceMode SVCB/HTTPS records such as _index._agents.example.com or _a2a._agents.example.com."
},
{
"id": "service-params",
"title": "Validate alpn and endpoint parameters",
"status": "informational",
"evidence": {
"discovered": []
},
"howToFix": "Include alpn and endpoint service parameters in each DNS-AID record so agents know the protocol and target entrypoint."
},
{
"id": "dnssec",
"title": "Check DNSSEC material",
"status": "warning",
"evidence": {
"hasDnssecMaterial": false,
"checked": [
{
"name": "www.servicenow.com",
"dnssecTypes": [],
"dnssecRecordCount": 0
},
{
"name": "servicenow.com",
"dnssecTypes": [],
"dnssecRecordCount": 0
}
]
},
"issue": "DNSSEC material was not visible for the hostname or parent zone from this resolver.",
"howToFix": "Sign the public discovery zone with DNSSEC so validating resolvers can return authenticated data."
}
]
}Agent Ease of UseMCPInformational
WebMCP
WebMCP has a validation warning at "Validate WebMCP declarative annotation quality".
13 Warning
Agent Ease of UseMCPInformational
WebMCP
WebMCP has a validation warning at "Validate WebMCP declarative annotation quality".
13 Warning
Needs attention
WebMCP
01
Issue
WebMCP declarative annotations need fixes.
Details
02
Why it matters
WebMCP can expose page context and actions directly through the browser, giving agents safer structured hooks than screen scraping alone.
Check name
WebMCP
Score
50/100
Status
warning
Category
MCP
Maturity
Informational
Goal
Support WebMCP to expose site tools to AI agents via the browser.
Result
WebMCP has a validation warning at "Validate WebMCP declarative annotation quality".
Validation steps
Detect data-mcp-tool annotations
No data-mcp-tool attributes were found on interactive elements.
Detect WebMCP declarative tags
No elements found with tool-name or tool-description attributes.
Validate WebMCP declarative annotation quality
WebMCP declarative annotations need fixes.
WebMCP declarative annotation issues
<input name="q"> is missing tool-param-description.<input name="email"> is missing a label.<input name="email"> is missing tool-param-description.
Detect WebMCP imperative API usage
navigator.modelContext.provideContext(), navigator.modelContext.registerTool(), or other imperative signals were not detected in rendered browser state.
Detect WebMCP browser navigator injection
navigator.modelContext was not detected in the rendered browser page.
Interactive surface coverage
Only 0% of interactive surfaces are annotated.
Evidence
{
"failedStep": "declarative-annotation-quality",
"steps": [
{
"id": "data-mcp-tool-attributes",
"title": "Detect data-mcp-tool annotations",
"status": "informational",
"evidence": {
"dataMcpToolCount": 0,
"dataMcpTools": []
},
"issue": "No data-mcp-tool attributes were found on interactive elements.",
"howToFix": "Add data-mcp-tool attributes to high-value forms, buttons, and links so generic MCP-aware tooling can identify intended actions."
},
{
"id": "declarative-tags",
"title": "Detect WebMCP declarative tags",
"status": "informational",
"evidence": {
"totalForms": 2,
"formsWithTags": 0,
"totalInteractive": 292,
"interactiveWithTags": 0,
"totalCount": 294,
"taggedCount": 0,
"dataMcpToolCount": 0,
"dataMcpTools": [],
"coverage": 0,
"annotationIssues": [
"<input name=\"q\"> is missing tool-param-description.",
"<input name=\"email\"> is missing a label.",
"<input name=\"email\"> is missing tool-param-description."
]
},
"issue": "No elements found with tool-name or tool-description attributes.",
"howToFix": "Add tool-name and tool-description attributes to forms and interactive elements."
},
{
"id": "declarative-annotation-quality",
"title": "Validate WebMCP declarative annotation quality",
"status": "warning",
"evidence": {
"issueCount": 3,
"issues": [
"<input name=\"q\"> is missing tool-param-description.",
"<input name=\"email\"> is missing a label.",
"<input name=\"email\"> is missing tool-param-description."
]
},
"issue": "WebMCP declarative annotations need fixes.",
"issueDetails": [
{
"title": "WebMCP declarative annotation issues",
"items": [
{
"type": "code",
"value": "<input name=\"q\"> is missing tool-param-description."
},
{
"type": "code",
"value": "<input name=\"email\"> is missing a label."
},
{
"type": "code",
"value": "<input name=\"email\"> is missing tool-param-description."
}
]
}
],
"howToFix": "Use snake_case tool-name values, descriptive tool-description values, named and labeled fields, and tool-param-description on inputs."
},
{
"id": "imperative-api",
"title": "Detect WebMCP imperative API usage",
"status": "informational",
"evidence": {
"staticSignals": {
"detected": false,
"matched": []
},
"browser": {
"checked": true,
"detected": false,
"hasNavigatorModelContext": false,
"modelContextType": "undefined",
"hasProvideContext": false,
"hasRegisterTool": false
}
},
"issue": "navigator.modelContext.provideContext(), navigator.modelContext.registerTool(), or other imperative signals were not detected in rendered browser state.",
"howToFix": "Use navigator.modelContext.provideContext() to register tools programmatically."
},
{
"id": "browser-navigator-injection",
"title": "Detect WebMCP browser navigator injection",
"status": "informational",
"evidence": {
"browser": {
"checked": true,
"detected": false,
"hasNavigatorModelContext": false,
"modelContextType": "undefined",
"hasProvideContext": false,
"hasRegisterTool": false
}
},
"issue": "navigator.modelContext was not detected in the rendered browser page.",
"howToFix": "Expose WebMCP through navigator.modelContext in the browser runtime when the page is intended to provide in-page tools."
},
{
"id": "surface-coverage",
"title": "Interactive surface coverage",
"status": "informational",
"evidence": {
"totalForms": 2,
"formsWithTags": 0,
"totalInteractive": 292,
"interactiveWithTags": 0,
"totalCount": 294,
"taggedCount": 0,
"dataMcpToolCount": 0,
"dataMcpTools": [],
"coverage": 0,
"annotationIssues": [
"<input name=\"q\"> is missing tool-param-description.",
"<input name=\"email\"> is missing a label.",
"<input name=\"email\"> is missing tool-param-description."
]
},
"issue": "Only 0% of interactive surfaces are annotated.",
"howToFix": "Add WebMCP annotations to all forms and interactive elements to increase agent coverage."
}
],
"staticSignals": {
"detected": false,
"matched": []
},
"coverage": {
"totalForms": 2,
"formsWithTags": 0,
"totalInteractive": 292,
"interactiveWithTags": 0,
"totalCount": 294,
"taggedCount": 0,
"dataMcpToolCount": 0,
"dataMcpTools": [],
"coverage": 0,
"annotationIssues": [
"<input name=\"q\"> is missing tool-param-description.",
"<input name=\"email\"> is missing a label.",
"<input name=\"email\"> is missing tool-param-description."
]
},
"browserWebMcp": {
"checked": true,
"detected": false,
"hasNavigatorModelContext": false,
"modelContextType": "undefined",
"hasProvideContext": false,
"hasRegisterTool": false
}
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Visible structured data match
AIO: Visible structured data match scored 0/100 and needs a fix.
10 Fail
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Visible structured data match
AIO: Visible structured data match scored 0/100 and needs a fix.
10 Fail
Needs attention
AIO: Visible structured data match
01
Issue
No JSON-LD structured data was detected.
Details
02
Why it matters
AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.
Check name
AIO: Visible structured data match
Score
0/100
Status
fail
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content eligible and useful for Google AI Overviews and AI Mode extraction.
Result
AIO: Visible structured data match scored 0/100 and needs a fix.
Evidence
{
"schemaCount": 0,
"mismatches": [],
"score": 0,
"weight": 18
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Source and trust signals
AIO: Source and trust signals scored 40/100 and needs a fix.
6 Fail
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Source and trust signals
AIO: Source and trust signals scored 40/100 and needs a fix.
6 Fail
Needs attention
AIO: Source and trust signals
01
Issue
Missing AIO trust signals: author, publisher, freshnessDate.
Details
02
Why it matters
AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.
Check name
AIO: Source and trust signals
Score
40/100
Status
fail
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content eligible and useful for Google AI Overviews and AI Mode extraction.
Result
AIO: Source and trust signals scored 40/100 and needs a fix.
Evidence
{
"signals": {
"author": false,
"publisher": false,
"freshnessDate": false,
"aboutOrContact": true,
"policyLinks": true
},
"missing": [
"author",
"publisher",
"freshnessDate"
],
"authorMeta": "",
"schemaAuthors": [],
"schemaPublishers": [],
"schemaDates": [],
"visibleDates": [],
"aboutLinks": [
{
"href": "https://developer.servicenow.com/dev.do#!/learn",
"text": "Learn Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.",
"html": "<a href=\"https://developer.servicenow.com/dev.do#!/learn\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Learn\" role=\"link\" aria-label=\"Learn Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:Developer Resources:l3:Learn\"> <h3 class=\"cmp-card__title\">Learn</h3> <p class=\"cmp-card__description\">Browse learning plans and courses that teach you how to build apps to tac..."
},
{
"href": "/company/how-servicenow-uses-servicenow.html",
"text": "Now on Now Hear how ServiceNow uses ServiceNow.",
"html": "<a href=\"/company/how-servicenow-uses-servicenow.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Now on Now\" role=\"link\" aria-label=\"Now on Now Hear how ServiceNow uses ServiceNow.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:Customer Stories:l3:Now on Now\"> <h3 class=\"cmp-card__title\">Now on Now</h3> <p class=\"cmp-card__description\">Hear how ServiceNow uses ServiceNow.</p> </a>"
},
{
"href": "/company.html",
"text": "Learn More",
"html": "<a class=\"naas-link link--outline small light dropdown-l3-cta\" href=\"/company.html\" target=\"_self\" tabindex=\"-1\" aria-label=\"Learn More\" data-evar22=\"global nav:l1:Company:l3:Learn More\"> Learn More </a>"
},
{
"href": "https://careers.servicenow.com/careers",
"text": "Careers Make your next career move with the fastest growing enterprise software company.",
"html": "<a href=\"https://careers.servicenow.com/careers\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Careers\" role=\"link\" aria-label=\"Careers Make your next career move with the fastest growing enterprise software company.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Careers\"> <h3 class=\"cmp-card__title\">Careers</h3> <p class=\"cmp-card__description\">Make your next career move with the fastest growing enterprise software company.</p> </a>"
},
{
"href": "/company/investor-relations.html",
"text": "Investors Explore investor news and resources.",
"html": "<a href=\"/company/investor-relations.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Investors\" role=\"link\" aria-label=\"Investors Explore investor news and resources.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Investors\"> <h3 class=\"cmp-card__title\">Investors</h3> <p class=\"cmp-card__description\">Explore investor news and resources.</p> </a>"
},
{
"href": "/company/leadership.html",
"text": "Leadership Meet the ServiceNow leadership team.",
"html": "<a href=\"/company/leadership.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Leadership\" role=\"link\" aria-label=\"Leadership Meet the ServiceNow leadership team.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Leadership\"> <h3 class=\"cmp-card__title\">Leadership</h3> <p class=\"cmp-card__description\">Meet the ServiceNow leadership team.</p> </a>"
},
{
"href": "/company/locations.html",
"text": "Locations See ServiceNow office locations around the world.",
"html": "<a href=\"/company/locations.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Locations\" role=\"link\" aria-label=\"Locations See ServiceNow office locations around the world.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Locations\"> <h3 class=\"cmp-card__title\">Locations</h3> <p class=\"cmp-card__description\">See ServiceNow office locations around the world.</p> </a>"
},
{
"href": "/company/analyst-reports.html",
"text": "Analyst Reports Get expert insights from top industry analysts on ServiceNow.",
"html": "<a href=\"/company/analyst-reports.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Analyst Reports\" role=\"link\" aria-label=\"Analyst Reports Get expert insights from top industry analysts on ServiceNow.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Analyst Reports\"> <h3 class=\"cmp-card__title\">Analyst Reports</h3> <p class=\"cmp-card__description\">Get expert insights from top industry analysts on ServiceNow.</p> </a>"
},
{
"href": "/company/global-impact.html",
"text": "Global impact Join us to foster a more sustainable, fair, and ethical world.",
"html": "<a href=\"/company/global-impact.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Global impact\" role=\"link\" aria-label=\"Global impact Join us to foster a more sustainable, fair, and ethical world.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Global impact\"> <h3 class=\"cmp-card__title\">Global impact</h3> <p class=\"cmp-card__description\">Join us to foster a more sustainable, fair, and ethical world.</p> </a>"
},
{
"href": "/company/trust.html",
"text": "Trust and compliance Learn the measures ServiceNow takes to keep your data secure and compliant.",
"html": "<a href=\"/company/trust.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Trust and compliance\" role=\"link\" aria-label=\"Trust and compliance Learn the measures ServiceNow takes to keep your data secure and compliant.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Trust and compliance\"> <h3 class=\"cmp-card__title\">Trust and compliance</h3> <p class=\"cmp-card__description\">Learn the measures ServiceNow takes to keep your data secure and compliant.</p> </a>"
},
{
"href": "/company.html",
"text": "About",
"html": "<a class=\"naas-link link--default\" href=\"/company.html\" target=\"_blank\" tabindex=\"0\"> About </a>"
},
{
"href": "/company/locations.html",
"text": "Locations",
"html": "<a class=\"naas-link link--default\" href=\"/company/locations.html\" target=\"_blank\" tabindex=\"0\"> Locations </a>"
},
{
"href": "/company/supplier.html",
"text": "Suppliers",
"html": "<a class=\"naas-link link--default\" href=\"/company/supplier.html\" target=\"_self\" tabindex=\"0\"> Suppliers </a>"
},
{
"href": "/company/investor-relations.html",
"text": "Investors",
"html": "<a class=\"naas-link link--default\" href=\"/company/investor-relations.html\" target=\"_self\" tabindex=\"0\"> Investors </a>"
},
{
"href": "/company/how-servicenow-uses-servicenow.html",
"text": "Now on Now",
"html": "<a class=\"naas-link link--default\" href=\"/company/how-servicenow-uses-servicenow.html\" target=\"_self\" tabindex=\"0\"> Now on Now </a>"
},
{
"href": "/company/accessibility.html",
"text": "Product accessibility",
"html": "<a class=\"naas-link link--default\" href=\"/company/accessibility.html\" target=\"_self\" tabindex=\"0\"> Product accessibility </a>"
},
{
"href": "https://www.linkedin.com/company/servicenow",
"text": "",
"html": "<a class=\"social linkedin\" href=\"https://www.linkedin.com/company/servicenow\" target=\"_blank\" aria-label=\"Linkedin\"> <i aria-hidden=\"true\" class=\"fa-brands fa-linkedin-in\"></i> </a>"
},
{
"href": "/company/trust/privacy/gdpr.html",
"text": "GDPR",
"html": "<a class=\"naas-link link--default \" href=\"/company/trust/privacy/gdpr.html\" target=\"_self\" tabindex=\"0\"> GDPR </a>"
}
],
"contactLinks": [
{
"href": "/contact-us.html",
"text": "Get Started",
"html": "<a class=\"naas-link link--solid get-started-link\" href=\"/contact-us.html\" target=\"_self\" tabindex=\"-1\" aria-label=\"Get Started\" data-evar22=\"global nav: Get Started\"> Get Started </a>"
},
{
"href": "/contact-us.html",
"text": "Get Started",
"html": "<a class=\"naas-link link--solid get-started-link\" href=\"/contact-us.html\" target=\"_self\" tabindex=\"0\" aria-label=\"Get Started\" data-evar22=\"global nav:Get Started\"> Get Started </a>"
},
{
"href": "/demos/put-ai-to-work-with-now-assist-for-agents.html?tab1",
"text": "Resolve issues faster Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)",
"html": "<a href=\"/demos/put-ai-to-work-with-now-assist-for-agents.html?tab1\" target=\"_self\" class=\"cmp-card cmp-card--image \" data-title=\"Featured demos:Resolve issues faster\" role=\"link\" aria-label=\"Resolve issues faster Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)\" tabindex=\"0\" data-evar22=\"global nav:l1:Products:l2:Demo Library:l3:Resolve issues faster\"> <img class=\"cmp-card__image\" src=\"/content/dam/servicenow-assets/images/naas/resolve-issues-fas..."
},
{
"href": "/university/skill-your-team.html",
"text": "Skill Your Team Upskill your teams with scalable, role-based training designed to help you reach your digital transformation goals faster.",
"html": "<a href=\"/university/skill-your-team.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Skill Your Team\" role=\"link\" aria-label=\"Skill Your Team Upskill your teams with scalable, role-based training designed to help you reach your digital transformation goals faster.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:ServiceNow University:l3:Skill Your Team\"> <h3 class=\"cmp-card__title\">Skill Your Team</h3> <p class=\"cmp-card__description\">Upskill your teams with scalable, ro..."
},
{
"href": "https://horizon.servicenow.com/",
"text": "Design Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.",
"html": "<a href=\"https://horizon.servicenow.com/\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Design\" role=\"link\" aria-label=\"Design Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:Developer Resources:l3:Design\"> <h3 class=\"cmp-card__title\">Design</h3> <p class=\"cmp-card__description\">Find components, patterns, and resources to help you start designing experiences on th..."
},
{
"href": "https://support.servicenow.com/",
"text": "Get support Discover answers, troubleshoot issues, and get expert help, all in our support center.",
"html": "<a href=\"https://support.servicenow.com/\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Get support\" role=\"link\" aria-label=\"Get support Discover answers, troubleshoot issues, and get expert help, all in our support center.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Customer Support:l3:Get support\"> <h3 class=\"cmp-card__title\">Get support</h3> <p class=\"cmp-card__description\">Discover answers, troubleshoot issues, and get expert help, all in our support center.</p> </a>"
},
{
"href": "https://servicenow.com/docs/csh?version=latest&topicname=c_CustomerServiceManagement.html",
"text": "Customer Service Management Provide customers the ability to communicate and receive support through multiple channels.",
"html": "<a href=\"https://servicenow.com/docs/csh?version=latest&topicname=c_CustomerServiceManagement.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Customer Service Management\" role=\"link\" aria-label=\"Customer Service Management Provide customers the ability to communicate and receive support through multiple channels.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Documentation:l3:Customer Service Management\"> <h3 class=\"cmp-card__title\">Customer Service Management</h3>..."
},
{
"href": "https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices",
"text": "Employee Service Management Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.",
"html": "<a href=\"https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Employee Service Management\" role=\"link\" aria-label=\"Employee Service Management Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Best Practices:l3:Employee Service Management\"> <h3 class=\"cmp-card__title\">Employee Service Ma..."
},
{
"href": "/impact.html",
"text": "ServiceNow Impact™ success plans Receive long-term adoption guidance and support with an Impact success plan tailored to you.",
"html": "<a href=\"/impact.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"ServiceNow Impact™ success plans\" role=\"link\" aria-label=\"ServiceNow Impact™ success plans Receive long-term adoption guidance and support with an Impact success plan tailored to you.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Customer Success:l3:ServiceNow Impact™ success plans\"> <h3 class=\"cmp-card__title\">ServiceNow Impact™ success plans</h3> <p class=\"cmp-card__descripti..."
},
{
"href": "/services/expert-services.html",
"text": "Services Implement and optimize ServiceNow with expert help from ServiceNow and our partners.",
"html": "<a href=\"/services/expert-services.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Services\" role=\"link\" aria-label=\"Services Implement and optimize ServiceNow with expert help from ServiceNow and our partners.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Customer Success:l3:Services\"> <h3 class=\"cmp-card__title\">Services</h3> <p class=\"cmp-card__description\">Implement and optimize ServiceNow with expert help from ServiceNow and our partners.</p> </a>"
},
{
"href": "https://support.servicenow.com/",
"text": "ServiceNow Support portal",
"html": "<a class=\"naas-link link--default\" href=\"https://support.servicenow.com/\" target=\"_self\" tabindex=\"0\"> ServiceNow Support portal </a>"
},
{
"href": "/contact-us.html",
"text": "Contact Us",
"html": "<a class=\"naas-link link--pill contact-us__link light\" href=\"/contact-us.html\" target=\"_self\" tabindex=\"0\">Contact Us</a>"
}
],
"privacyLinks": [
{
"href": "/products/vault.html",
"text": "Security Protect sensitive data and increase security, privacy, and compliance across the enterprise.",
"html": "<a href=\"/products/vault.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Security\" role=\"link\" aria-label=\"Security Protect sensitive data and increase security, privacy, and compliance across the enterprise.\" tabindex=\"0\" data-evar22=\"global nav:l1:Products:l2:ServiceNow AI Platform:l3:Security\"> <h3 class=\"cmp-card__title\">Security</h3> <p class=\"cmp-card__description\">Protect sensitive data and increase security, privacy, and compliance across the enterprise.</p> </a>"
},
{
"href": "/products/privacy-management.html",
"text": "Privacy Management Manage data privacy in real time as part of a holistic enterprise risk program.",
"html": "<a href=\"/products/privacy-management.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Related Products:Privacy Management\" role=\"link\" aria-label=\"Privacy Management Manage data privacy in real time as part of a holistic enterprise risk program.\" tabindex=\"0\" data-evar22=\"global nav:l1:Products:l2:Security and Risk:l3:Privacy Management\"> <h3 class=\"cmp-card__title\">Privacy Management</h3> <p class=\"cmp-card__description\">Manage data privacy in real time as part of a holisti..."
},
{
"href": "/terms-of-use.html",
"text": "Site terms",
"html": "<a class=\"naas-link link--default \" href=\"/terms-of-use.html\" target=\"_self\" tabindex=\"0\"> Site terms </a>"
},
{
"href": "/company/trust/privacy/gdpr.html",
"text": "GDPR",
"html": "<a class=\"naas-link link--default \" href=\"/company/trust/privacy/gdpr.html\" target=\"_self\" tabindex=\"0\"> GDPR </a>"
},
{
"href": "/privacy-statement.html",
"text": "Privacy statement",
"html": "<a class=\"naas-link link--default \" href=\"/privacy-statement.html\" target=\"_self\" tabindex=\"0\"> Privacy statement </a>"
},
{
"href": "/privacy-preferences.html",
"text": "Your privacy choices",
"html": "<a id=\"privacy-preferences\" class=\"naas-link link--default link--lefticon\" href=\"/privacy-preferences.html\" target=\"_self\" tabindex=\"0\"> Your privacy choices </a>"
}
],
"score": 40,
"weight": 20
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Entity clarity
GEO: Entity clarity scored 55/100 and needs improvement.
6 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Entity clarity
GEO: Entity clarity scored 55/100 and needs improvement.
6 Warning
Needs attention
GEO: Entity clarity
01
Issue
Title/H1 terms missing from description: service, servicenow.
Details
02
Why it matters
Generative engines favor pages with self-contained answer passages, clear entities, structured data, summaries, FAQ patterns, and crawler-accessible HTML that can be cited without extra interpretation.
Check name
GEO: Entity clarity
Score
55/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for AI answer engines to extract, cite, and attribute.
Result
GEO: Entity clarity scored 55/100 and needs improvement.
Evidence
{
"title": "Service Observability – ServiceNow",
"h1": "",
"description": "Break down silos to resolve issues quickly across teams. Integrate observability capabilities into your existing workflows for alerting and incident management.",
"topicOverlap": 0.3333333333333333,
"topicTerms": [
"service",
"observability",
"servicenow"
],
"descriptionTerms": [
"break",
"down",
"silos",
"resolve",
"issues",
"quickly",
"across",
"teams",
"integrate",
"observability",
"capabilities",
"into",
"existing",
"workflows",
"alerting",
"incident",
"management"
],
"missingFromDescription": [
"service",
"servicenow"
],
"score": 55,
"weight": 28
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Answer evidence and trust
AEO: Answer evidence and trust scored 40/100 and needs a fix.
5 Fail
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Answer evidence and trust
AEO: Answer evidence and trust scored 40/100 and needs a fix.
5 Fail
Needs attention
AEO: Answer evidence and trust
01
Issue
Missing AIO trust signals: author, publisher, freshnessDate.
Details
02
Why it matters
Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.
Check name
AEO: Answer evidence and trust
Score
40/100
Status
fail
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for answer engines and assistants to answer from directly.
Result
AEO: Answer evidence and trust scored 40/100 and needs a fix.
Evidence
{
"signals": {
"author": false,
"publisher": false,
"freshnessDate": false,
"aboutOrContact": true,
"policyLinks": true
},
"missing": [
"author",
"publisher",
"freshnessDate"
],
"authorMeta": "",
"schemaAuthors": [],
"schemaPublishers": [],
"schemaDates": [],
"visibleDates": [],
"aboutLinks": [
{
"href": "https://developer.servicenow.com/dev.do#!/learn",
"text": "Learn Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.",
"html": "<a href=\"https://developer.servicenow.com/dev.do#!/learn\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Learn\" role=\"link\" aria-label=\"Learn Browse learning plans and courses that teach you how to build apps to tackle your company's business needs.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:Developer Resources:l3:Learn\"> <h3 class=\"cmp-card__title\">Learn</h3> <p class=\"cmp-card__description\">Browse learning plans and courses that teach you how to build apps to tac..."
},
{
"href": "/company/how-servicenow-uses-servicenow.html",
"text": "Now on Now Hear how ServiceNow uses ServiceNow.",
"html": "<a href=\"/company/how-servicenow-uses-servicenow.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Now on Now\" role=\"link\" aria-label=\"Now on Now Hear how ServiceNow uses ServiceNow.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:Customer Stories:l3:Now on Now\"> <h3 class=\"cmp-card__title\">Now on Now</h3> <p class=\"cmp-card__description\">Hear how ServiceNow uses ServiceNow.</p> </a>"
},
{
"href": "/company.html",
"text": "Learn More",
"html": "<a class=\"naas-link link--outline small light dropdown-l3-cta\" href=\"/company.html\" target=\"_self\" tabindex=\"-1\" aria-label=\"Learn More\" data-evar22=\"global nav:l1:Company:l3:Learn More\"> Learn More </a>"
},
{
"href": "https://careers.servicenow.com/careers",
"text": "Careers Make your next career move with the fastest growing enterprise software company.",
"html": "<a href=\"https://careers.servicenow.com/careers\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Careers\" role=\"link\" aria-label=\"Careers Make your next career move with the fastest growing enterprise software company.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Careers\"> <h3 class=\"cmp-card__title\">Careers</h3> <p class=\"cmp-card__description\">Make your next career move with the fastest growing enterprise software company.</p> </a>"
},
{
"href": "/company/investor-relations.html",
"text": "Investors Explore investor news and resources.",
"html": "<a href=\"/company/investor-relations.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Investors\" role=\"link\" aria-label=\"Investors Explore investor news and resources.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Investors\"> <h3 class=\"cmp-card__title\">Investors</h3> <p class=\"cmp-card__description\">Explore investor news and resources.</p> </a>"
},
{
"href": "/company/leadership.html",
"text": "Leadership Meet the ServiceNow leadership team.",
"html": "<a href=\"/company/leadership.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Leadership\" role=\"link\" aria-label=\"Leadership Meet the ServiceNow leadership team.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Leadership\"> <h3 class=\"cmp-card__title\">Leadership</h3> <p class=\"cmp-card__description\">Meet the ServiceNow leadership team.</p> </a>"
},
{
"href": "/company/locations.html",
"text": "Locations See ServiceNow office locations around the world.",
"html": "<a href=\"/company/locations.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Locations\" role=\"link\" aria-label=\"Locations See ServiceNow office locations around the world.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Locations\"> <h3 class=\"cmp-card__title\">Locations</h3> <p class=\"cmp-card__description\">See ServiceNow office locations around the world.</p> </a>"
},
{
"href": "/company/analyst-reports.html",
"text": "Analyst Reports Get expert insights from top industry analysts on ServiceNow.",
"html": "<a href=\"/company/analyst-reports.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Analyst Reports\" role=\"link\" aria-label=\"Analyst Reports Get expert insights from top industry analysts on ServiceNow.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Analyst Reports\"> <h3 class=\"cmp-card__title\">Analyst Reports</h3> <p class=\"cmp-card__description\">Get expert insights from top industry analysts on ServiceNow.</p> </a>"
},
{
"href": "/company/global-impact.html",
"text": "Global impact Join us to foster a more sustainable, fair, and ethical world.",
"html": "<a href=\"/company/global-impact.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Global impact\" role=\"link\" aria-label=\"Global impact Join us to foster a more sustainable, fair, and ethical world.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Global impact\"> <h3 class=\"cmp-card__title\">Global impact</h3> <p class=\"cmp-card__description\">Join us to foster a more sustainable, fair, and ethical world.</p> </a>"
},
{
"href": "/company/trust.html",
"text": "Trust and compliance Learn the measures ServiceNow takes to keep your data secure and compliant.",
"html": "<a href=\"/company/trust.html\" target=\"_self\" class=\"cmp-card cmp-card--text static-link\" data-title=\"Trust and compliance\" role=\"link\" aria-label=\"Trust and compliance Learn the measures ServiceNow takes to keep your data secure and compliant.\" tabindex=\"0\" data-evar22=\"global nav:l1:Company:l3:Trust and compliance\"> <h3 class=\"cmp-card__title\">Trust and compliance</h3> <p class=\"cmp-card__description\">Learn the measures ServiceNow takes to keep your data secure and compliant.</p> </a>"
},
{
"href": "/company.html",
"text": "About",
"html": "<a class=\"naas-link link--default\" href=\"/company.html\" target=\"_blank\" tabindex=\"0\"> About </a>"
},
{
"href": "/company/locations.html",
"text": "Locations",
"html": "<a class=\"naas-link link--default\" href=\"/company/locations.html\" target=\"_blank\" tabindex=\"0\"> Locations </a>"
},
{
"href": "/company/supplier.html",
"text": "Suppliers",
"html": "<a class=\"naas-link link--default\" href=\"/company/supplier.html\" target=\"_self\" tabindex=\"0\"> Suppliers </a>"
},
{
"href": "/company/investor-relations.html",
"text": "Investors",
"html": "<a class=\"naas-link link--default\" href=\"/company/investor-relations.html\" target=\"_self\" tabindex=\"0\"> Investors </a>"
},
{
"href": "/company/how-servicenow-uses-servicenow.html",
"text": "Now on Now",
"html": "<a class=\"naas-link link--default\" href=\"/company/how-servicenow-uses-servicenow.html\" target=\"_self\" tabindex=\"0\"> Now on Now </a>"
},
{
"href": "/company/accessibility.html",
"text": "Product accessibility",
"html": "<a class=\"naas-link link--default\" href=\"/company/accessibility.html\" target=\"_self\" tabindex=\"0\"> Product accessibility </a>"
},
{
"href": "https://www.linkedin.com/company/servicenow",
"text": "",
"html": "<a class=\"social linkedin\" href=\"https://www.linkedin.com/company/servicenow\" target=\"_blank\" aria-label=\"Linkedin\"> <i aria-hidden=\"true\" class=\"fa-brands fa-linkedin-in\"></i> </a>"
},
{
"href": "/company/trust/privacy/gdpr.html",
"text": "GDPR",
"html": "<a class=\"naas-link link--default \" href=\"/company/trust/privacy/gdpr.html\" target=\"_self\" tabindex=\"0\"> GDPR </a>"
}
],
"contactLinks": [
{
"href": "/contact-us.html",
"text": "Get Started",
"html": "<a class=\"naas-link link--solid get-started-link\" href=\"/contact-us.html\" target=\"_self\" tabindex=\"-1\" aria-label=\"Get Started\" data-evar22=\"global nav: Get Started\"> Get Started </a>"
},
{
"href": "/contact-us.html",
"text": "Get Started",
"html": "<a class=\"naas-link link--solid get-started-link\" href=\"/contact-us.html\" target=\"_self\" tabindex=\"0\" aria-label=\"Get Started\" data-evar22=\"global nav:Get Started\"> Get Started </a>"
},
{
"href": "/demos/put-ai-to-work-with-now-assist-for-agents.html?tab1",
"text": "Resolve issues faster Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)",
"html": "<a href=\"/demos/put-ai-to-work-with-now-assist-for-agents.html?tab1\" target=\"_self\" class=\"cmp-card cmp-card--image \" data-title=\"Featured demos:Resolve issues faster\" role=\"link\" aria-label=\"Resolve issues faster Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)\" tabindex=\"0\" data-evar22=\"global nav:l1:Products:l2:Demo Library:l3:Resolve issues faster\"> <img class=\"cmp-card__image\" src=\"/content/dam/servicenow-assets/images/naas/resolve-issues-fas..."
},
{
"href": "/university/skill-your-team.html",
"text": "Skill Your Team Upskill your teams with scalable, role-based training designed to help you reach your digital transformation goals faster.",
"html": "<a href=\"/university/skill-your-team.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Skill Your Team\" role=\"link\" aria-label=\"Skill Your Team Upskill your teams with scalable, role-based training designed to help you reach your digital transformation goals faster.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:ServiceNow University:l3:Skill Your Team\"> <h3 class=\"cmp-card__title\">Skill Your Team</h3> <p class=\"cmp-card__description\">Upskill your teams with scalable, ro..."
},
{
"href": "https://horizon.servicenow.com/",
"text": "Design Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.",
"html": "<a href=\"https://horizon.servicenow.com/\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Design\" role=\"link\" aria-label=\"Design Find components, patterns, and resources to help you start designing experiences on the ServiceNow AI Platform.\" tabindex=\"0\" data-evar22=\"global nav:l1:Learning:l2:Developer Resources:l3:Design\"> <h3 class=\"cmp-card__title\">Design</h3> <p class=\"cmp-card__description\">Find components, patterns, and resources to help you start designing experiences on th..."
},
{
"href": "https://support.servicenow.com/",
"text": "Get support Discover answers, troubleshoot issues, and get expert help, all in our support center.",
"html": "<a href=\"https://support.servicenow.com/\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Get support\" role=\"link\" aria-label=\"Get support Discover answers, troubleshoot issues, and get expert help, all in our support center.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Customer Support:l3:Get support\"> <h3 class=\"cmp-card__title\">Get support</h3> <p class=\"cmp-card__description\">Discover answers, troubleshoot issues, and get expert help, all in our support center.</p> </a>"
},
{
"href": "https://servicenow.com/docs/csh?version=latest&topicname=c_CustomerServiceManagement.html",
"text": "Customer Service Management Provide customers the ability to communicate and receive support through multiple channels.",
"html": "<a href=\"https://servicenow.com/docs/csh?version=latest&topicname=c_CustomerServiceManagement.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Customer Service Management\" role=\"link\" aria-label=\"Customer Service Management Provide customers the ability to communicate and receive support through multiple channels.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Documentation:l3:Customer Service Management\"> <h3 class=\"cmp-card__title\">Customer Service Management</h3>..."
},
{
"href": "https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices",
"text": "Employee Service Management Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.",
"html": "<a href=\"https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Employee Service Management\" role=\"link\" aria-label=\"Employee Service Management Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Best Practices:l3:Employee Service Management\"> <h3 class=\"cmp-card__title\">Employee Service Ma..."
},
{
"href": "/impact.html",
"text": "ServiceNow Impact™ success plans Receive long-term adoption guidance and support with an Impact success plan tailored to you.",
"html": "<a href=\"/impact.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"ServiceNow Impact™ success plans\" role=\"link\" aria-label=\"ServiceNow Impact™ success plans Receive long-term adoption guidance and support with an Impact success plan tailored to you.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Customer Success:l3:ServiceNow Impact™ success plans\"> <h3 class=\"cmp-card__title\">ServiceNow Impact™ success plans</h3> <p class=\"cmp-card__descripti..."
},
{
"href": "/services/expert-services.html",
"text": "Services Implement and optimize ServiceNow with expert help from ServiceNow and our partners.",
"html": "<a href=\"/services/expert-services.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Services\" role=\"link\" aria-label=\"Services Implement and optimize ServiceNow with expert help from ServiceNow and our partners.\" tabindex=\"0\" data-evar22=\"global nav:l1:Support:l2:Customer Success:l3:Services\"> <h3 class=\"cmp-card__title\">Services</h3> <p class=\"cmp-card__description\">Implement and optimize ServiceNow with expert help from ServiceNow and our partners.</p> </a>"
},
{
"href": "https://support.servicenow.com/",
"text": "ServiceNow Support portal",
"html": "<a class=\"naas-link link--default\" href=\"https://support.servicenow.com/\" target=\"_self\" tabindex=\"0\"> ServiceNow Support portal </a>"
},
{
"href": "/contact-us.html",
"text": "Contact Us",
"html": "<a class=\"naas-link link--pill contact-us__link light\" href=\"/contact-us.html\" target=\"_self\" tabindex=\"0\">Contact Us</a>"
}
],
"privacyLinks": [
{
"href": "/products/vault.html",
"text": "Security Protect sensitive data and increase security, privacy, and compliance across the enterprise.",
"html": "<a href=\"/products/vault.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Security\" role=\"link\" aria-label=\"Security Protect sensitive data and increase security, privacy, and compliance across the enterprise.\" tabindex=\"0\" data-evar22=\"global nav:l1:Products:l2:ServiceNow AI Platform:l3:Security\"> <h3 class=\"cmp-card__title\">Security</h3> <p class=\"cmp-card__description\">Protect sensitive data and increase security, privacy, and compliance across the enterprise.</p> </a>"
},
{
"href": "/products/privacy-management.html",
"text": "Privacy Management Manage data privacy in real time as part of a holistic enterprise risk program.",
"html": "<a href=\"/products/privacy-management.html\" target=\"_self\" class=\"cmp-card cmp-card--text \" data-title=\"Related Products:Privacy Management\" role=\"link\" aria-label=\"Privacy Management Manage data privacy in real time as part of a holistic enterprise risk program.\" tabindex=\"0\" data-evar22=\"global nav:l1:Products:l2:Security and Risk:l3:Privacy Management\"> <h3 class=\"cmp-card__title\">Privacy Management</h3> <p class=\"cmp-card__description\">Manage data privacy in real time as part of a holisti..."
},
{
"href": "/terms-of-use.html",
"text": "Site terms",
"html": "<a class=\"naas-link link--default \" href=\"/terms-of-use.html\" target=\"_self\" tabindex=\"0\"> Site terms </a>"
},
{
"href": "/company/trust/privacy/gdpr.html",
"text": "GDPR",
"html": "<a class=\"naas-link link--default \" href=\"/company/trust/privacy/gdpr.html\" target=\"_self\" tabindex=\"0\"> GDPR </a>"
},
{
"href": "/privacy-statement.html",
"text": "Privacy statement",
"html": "<a class=\"naas-link link--default \" href=\"/privacy-statement.html\" target=\"_self\" tabindex=\"0\"> Privacy statement </a>"
},
{
"href": "/privacy-preferences.html",
"text": "Your privacy choices",
"html": "<a id=\"privacy-preferences\" class=\"naas-link link--default link--lefticon\" href=\"/privacy-preferences.html\" target=\"_self\" tabindex=\"0\"> Your privacy choices </a>"
}
],
"score": 40,
"weight": 22
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Extraction-friendly structure
GEO: Extraction-friendly structure scored 60/100 and needs improvement.
5 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Extraction-friendly structure
GEO: Extraction-friendly structure scored 60/100 and needs improvement.
5 Warning
Needs attention
GEO: Extraction-friendly structure
01
Issue
Missing extraction signals: optional top summary / TL;DR / key takeaways block, table with <thead> only if the page already has tabular/comparative data, ordered list only if the page explains a workflow/process, optional visible FAQ or FAQPage schema, JSON-LD structured data.
Details
02
Why it matters
Generative engines favor pages with self-contained answer passages, clear entities, structured data, summaries, FAQ patterns, and crawler-accessible HTML that can be cited without extra interpretation.
Check name
GEO: Extraction-friendly structure
Score
60/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for AI answer engines to extract, cite, and attribute.
Result
GEO: Extraction-friendly structure scored 60/100 and needs improvement.
Evidence
{
"hasSummary": false,
"tableCount": 0,
"tablesWithHead": 0,
"tablesMissingThead": [],
"orderedLists": 0,
"hasFaq": false,
"definitionPatterns": 14,
"schemaBlocks": 0,
"missingSignals": [
"optional top summary / TL;DR / key takeaways block",
"table with <thead> only if the page already has tabular/comparative data",
"ordered list only if the page explains a workflow/process",
"optional visible FAQ or FAQPage schema",
"JSON-LD structured data"
],
"score": 60,
"weight": 24
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Answer-first sections
AEO: Answer-first sections scored 65/100 and needs improvement.
4 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Answer-first sections
AEO: Answer-first sections scored 65/100 and needs improvement.
4 Warning
Needs attention
AEO: Answer-first sections
01
Issue
146 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.
Details
02
Why it matters
Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.
Check name
AEO: Answer-first sections
Score
65/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for answer engines and assistants to answer from directly.
Result
AEO: Answer-first sections scored 65/100 and needs improvement.
Evidence
{
"sectionCount": 148,
"passing": 2,
"failing": [
{
"heading": "AI Agents",
"headingHtml": "<h3 class=\"cmp-card__title\">AI Agents</h3>",
"firstParagraph": "Take action with autonomous AI agents that work for you.",
"paragraphHtml": "<p class=\"cmp-card__description\">Take action with autonomous AI agents that work for you.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Transform service management for productivity and ROI.",
"paragraphHtml": "<p class=\"cmp-card__description\">Transform service management for productivity and ROI.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Control Tower",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Control Tower</h3>",
"firstParagraph": "Connect strategy, governance, management, and performance for all your AI across the enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect strategy, governance, management, and performance for all your AI across the enterprise.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "IT Operations Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Operations Management</h3>",
"firstParagraph": "Deliver proactive digital operations with AIOps.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver proactive digital operations with AIOps.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Empower self-service, boost agent productivity, and speed up resolution.",
"paragraphHtml": "<p class=\"cmp-card__description\">Empower self-service, boost agent productivity, and speed up resolution.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Strategic Portfolio Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Strategic Portfolio Management</h3>",
"firstParagraph": "Gain insights to move from strategy to business outcomes.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain insights to move from strategy to business outcomes.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "IT Asset Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Asset Management</h3>",
"firstParagraph": "Improve technology use and spend over the IT asset lifecycle.",
"paragraphHtml": "<p class=\"cmp-card__description\">Improve technology use and spend over the IT asset lifecycle.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Governance, Risk, and Compliance",
"headingHtml": "<h3 class=\"cmp-card__title\">Governance, Risk, and Compliance</h3>",
"firstParagraph": "Enable an integrated approach that builds operational resilience and mitigates risk.",
"paragraphHtml": "<p class=\"cmp-card__description\">Enable an integrated approach that builds operational resilience and mitigates risk.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Security Operations",
"headingHtml": "<h3 class=\"cmp-card__title\">Security Operations</h3>",
"firstParagraph": "Defend against security threats and attacks.",
"paragraphHtml": "<p class=\"cmp-card__description\">Defend against security threats and attacks.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Field Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Field Service Management</h3>",
"firstParagraph": "Reduce field service costs and improve efficiency.",
"paragraphHtml": "<p class=\"cmp-card__description\">Reduce field service costs and improve efficiency.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "HR Service Delivery",
"headingHtml": "<h3 class=\"cmp-card__title\">HR Service Delivery</h3>",
"firstParagraph": "Give employees instant answers, guidance, and fast issue resolution.",
"paragraphHtml": "<p class=\"cmp-card__description\">Give employees instant answers, guidance, and fast issue resolution.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow EmployeeWorks",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow EmployeeWorks</h3>",
"firstParagraph": "Stop chasing what other AI tools should have finished.",
"paragraphHtml": "<p class=\"cmp-card__description\">Stop chasing what other AI tools should have finished.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "AI",
"headingHtml": "<h3 class=\"cmp-card__title\">AI</h3>",
"firstParagraph": "Put AI to work across your business with our single, intelligent platform.",
"paragraphHtml": "<p class=\"cmp-card__description\">Put AI to work across your business with our single, intelligent platform.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Data",
"headingHtml": "<h3 class=\"cmp-card__title\">Data</h3>",
"firstParagraph": "Power all your workflows, AI, and analytics with real-time access to data from any source.",
"paragraphHtml": "<p class=\"cmp-card__description\">Power all your workflows, AI, and analytics with real-time access to data from any source.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Workflows",
"headingHtml": "<h3 class=\"cmp-card__title\">Workflows</h3>",
"firstParagraph": "Automate workflows to lower costs and raise productivity.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate workflows to lower costs and raise productivity.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Otto",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Otto</h3>",
"firstParagraph": "Explore the new way to put AI to work. You ask, ServiceNow Otto handles the rest.",
"paragraphHtml": "<p class=\"cmp-card__description\">Explore the new way to put AI to work. You ask, ServiceNow Otto handles the rest.</p>",
"words": 16,
"direct": false,
"issue": "First paragraph is 16 words and does not look like a concise direct answer."
},
{
"heading": "RaptorDB",
"headingHtml": "<h3 class=\"cmp-card__title\">RaptorDB</h3>",
"firstParagraph": "Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.",
"paragraphHtml": "<p class=\"cmp-card__description\">Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Process Mining",
"headingHtml": "<h3 class=\"cmp-card__title\">Process Mining</h3>",
"firstParagraph": "See how workflows and AI agents actually execute and improve them right where they run.",
"paragraphHtml": "<p class=\"cmp-card__description\">See how workflows and AI agents actually execute and improve them right where they run.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "AI Agents",
"headingHtml": "<h3 class=\"cmp-card__title\">AI Agents</h3>",
"firstParagraph": "AI Agents Take action with autonomous AI agents that work for you.",
"paragraphHtml": "<p class=\"cmp-card__description\">AI Agents Take action with autonomous AI agents that work for you.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Control Tower",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Control Tower</h3>",
"firstParagraph": "Connect strategy, governance, management, and performance for all your AI across the enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect strategy, governance, management, and performance for all your AI across the enterprise.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Security",
"headingHtml": "<h3 class=\"cmp-card__title\">Security</h3>",
"firstParagraph": "Protect sensitive data and increase security, privacy, and compliance across the enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Protect sensitive data and increase security, privacy, and compliance across the enterprise.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "App Engine",
"headingHtml": "<h3 class=\"cmp-card__title\">App Engine</h3>",
"firstParagraph": "Build apps that automate manual work and modernize legacy processes.",
"paragraphHtml": "<p class=\"cmp-card__description\">Build apps that automate manual work and modernize legacy processes.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Store",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Store</h3>",
"firstParagraph": "Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.",
"paragraphHtml": "<p class=\"cmp-card__description\">Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Responsible AI",
"headingHtml": "<h3 class=\"cmp-card__title\">Responsible AI</h3>",
"firstParagraph": "Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable.",
"paragraphHtml": "<p class=\"cmp-card__description\">Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable. </p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Provide better experiences",
"headingHtml": "<h3 class=\"cmp-card__title\">Provide better experiences</h3>",
"firstParagraph": "Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)",
"paragraphHtml": "<p class=\"cmp-card__description\">Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)</p>",
"words": 17,
"direct": false,
"issue": "First paragraph is 17 words and does not look like a concise direct answer."
},
{
"heading": "Resolve issues faster",
"headingHtml": "<h3 class=\"cmp-card__title\">Resolve issues faster</h3>",
"firstParagraph": "Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)",
"paragraphHtml": "<p class=\"cmp-card__description\">Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)</p>",
"words": 17,
"direct": false,
"issue": "First paragraph is 17 words and does not look like a concise direct answer."
},
{
"heading": "Create and automate workflows",
"headingHtml": "<h3 class=\"cmp-card__title\">Create and automate workflows</h3>",
"firstParagraph": "See how to simplify the way workflows are built and custom code is developed. (4:30)",
"paragraphHtml": "<p class=\"cmp-card__description\">See how to simplify the way workflows are built and custom code is developed. (4:30)</p>",
"words": 16,
"direct": false,
"issue": "First paragraph is 16 words and does not look like a concise direct answer."
},
{
"heading": "Enterprise Architecture",
"headingHtml": "<h3 class=\"cmp-card__title\">Enterprise Architecture</h3>",
"firstParagraph": "Build a bridge between business processes and IT architecture.",
"paragraphHtml": "<p class=\"cmp-card__description\">Build a bridge between business processes and IT architecture.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Service Operations Workspace",
"headingHtml": "<h3 class=\"cmp-card__title\">Service Operations Workspace</h3>",
"firstParagraph": "Predict, prevent, and resolve incidents proactively from a single workspace.",
"paragraphHtml": "<p class=\"cmp-card__description\">Predict, prevent, and resolve incidents proactively from a single workspace.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Cloud Governance Suite",
"headingHtml": "<h3 class=\"cmp-card__title\">Cloud Governance Suite</h3>",
"firstParagraph": "Automate cloud governance for better compliance, security, and costs.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate cloud governance for better compliance, security, and costs.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Operational Technology Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Operational Technology Management</h3>",
"firstParagraph": "Protect your OT environment and improve uptime.",
"paragraphHtml": "<p class=\"cmp-card__description\">Protect your OT environment and improve uptime.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "IT Asset Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Asset Management</h3>",
"firstParagraph": "Control costs and minimize risks across the IT asset lifecycle.",
"paragraphHtml": "<p class=\"cmp-card__description\">Control costs and minimize risks across the IT asset lifecycle.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "IT Operations Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Operations Management</h3>",
"firstParagraph": "Deliver proactive digital operations with AIOps.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver proactive digital operations with AIOps.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Transform service management to boost productivity and maximize ROI.",
"paragraphHtml": "<p class=\"cmp-card__description\">Transform service management to boost productivity and maximize ROI.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Cloud Observability",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Cloud Observability</h3>",
"firstParagraph": "Gain insights to detect and respond to changes in cloud-native apps.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain insights to detect and respond to changes in cloud-native apps.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Strategic Portfolio Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Strategic Portfolio Management</h3>",
"firstParagraph": "Gain insights to move from strategy to business outcomes.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain insights to move from strategy to business outcomes.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Digital End-user Experience",
"headingHtml": "<h3 class=\"cmp-card__title\">Digital End-user Experience</h3>",
"firstParagraph": "Improve your employees' endpoint technology experience.",
"paragraphHtml": "<p class=\"cmp-card__description\"> Improve your employees' endpoint technology experience. </p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Empower self-service, boost agent productivity, and speed up resolution.",
"paragraphHtml": "<p class=\"cmp-card__description\">Empower self-service, boost agent productivity, and speed up resolution.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Field Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Field Service Management</h3>",
"firstParagraph": "Optimize scheduling, empower technicians, and reduce unneeded visits.",
"paragraphHtml": "<p class=\"cmp-card__description\">Optimize scheduling, empower technicians, and reduce unneeded visits.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Sales and Order Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Sales and Order Management</h3>",
"firstParagraph": "Accelerate the lead-to-cash cycle and boost revenue.",
"paragraphHtml": "<p class=\"cmp-card__description\">Accelerate the lead-to-cash cycle and boost revenue.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "Configure, Price, Quote",
"headingHtml": "<h3 class=\"cmp-card__title\">Configure, Price, Quote</h3>",
"firstParagraph": "Use AI to simplify and accelerate sales across all channels.",
"paragraphHtml": "<p class=\"cmp-card__description\">Use AI to simplify and accelerate sales across all channels.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Financial Services Operations",
"headingHtml": "<h3 class=\"cmp-card__title\">Financial Services Operations</h3>",
"firstParagraph": "Provide resilient financial services operations for enhanced experiences.",
"paragraphHtml": "<p class=\"cmp-card__description\">Provide resilient financial services operations for enhanced experiences.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Healthcare and Life Sciences Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Healthcare and Life Sciences Service Management</h3>",
"firstParagraph": "Create consumer-grade healthcare experiences and improve operational performance.",
"paragraphHtml": "<p class=\"cmp-card__description\">Create consumer-grade healthcare experiences and improve operational performance.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Sales and Order Management for Technology Providers",
"headingHtml": "<h3 class=\"cmp-card__title\">Sales and Order Management for Technology Providers</h3>",
"firstParagraph": "Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.",
"paragraphHtml": "<p class=\"cmp-card__description\">Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Sales and Order Management for Telecommunications",
"headingHtml": "<h3 class=\"cmp-card__title\">Sales and Order Management for Telecommunications</h3>",
"firstParagraph": "Grow revenue with AI-powered experiences across sales, fulfillment, and services.",
"paragraphHtml": "<p class=\"cmp-card__description\">Grow revenue with AI-powered experiences across sales, fulfillment, and services.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Public Sector Digital Services",
"headingHtml": "<h3 class=\"cmp-card__title\">Public Sector Digital Services</h3>",
"firstParagraph": "Modernize and speed up the delivery of government services.",
"paragraphHtml": "<p class=\"cmp-card__description\">Modernize and speed up the delivery of government services.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Telecommunications Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Telecommunications Service Management</h3>",
"firstParagraph": "Unlock growth with AI-powered experiences across customer service and network operations.",
"paragraphHtml": "<p class=\"cmp-card__description\">Unlock growth with AI-powered experiences across customer service and network operations.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Technology Provider Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Technology Provider Service Management</h3>",
"firstParagraph": "Promote speed and growth for your XaaS business with AI-powered experiences.",
"paragraphHtml": "<p class=\"cmp-card__description\">Promote speed and growth for your XaaS business with AI-powered experiences.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Security Operations",
"headingHtml": "<h3 class=\"cmp-card__title\">Security Operations</h3>",
"firstParagraph": "Mount an effective defense against security threats and attacks.",
"paragraphHtml": "<p class=\"cmp-card__description\">Mount an effective defense against security threats and attacks.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Security Incident Response",
"headingHtml": "<h3 class=\"cmp-card__title\">Security Incident Response</h3>",
"firstParagraph": "Respond fast to evolving threats while optimizing security operations.",
"paragraphHtml": "<p class=\"cmp-card__description\">Respond fast to evolving threats while optimizing security operations.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Unified Security Exposure Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Unified Security Exposure Management</h3>",
"firstParagraph": "Identify, prioritize, and remediate vulnerabilities across the business.",
"paragraphHtml": "<p class=\"cmp-card__description\">Identify, prioritize, and remediate vulnerabilities across the business.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Threat Intelligence Security Center",
"headingHtml": "<h3 class=\"cmp-card__title\">Threat Intelligence Security Center</h3>",
"firstParagraph": "Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Integrated Risk Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Integrated Risk Management</h3>",
"firstParagraph": "Make risk-informed decisions while improving efficiency and resilience.",
"paragraphHtml": "<p class=\"cmp-card__description\">Make risk-informed decisions while improving efficiency and resilience.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Third-party Risk Management",
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"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "IT Operations Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Operations Management</h3>",
"firstParagraph": "Get visibility into infrastructure and services, prevent outages, and expand operational agility.",
"paragraphHtml": "<p class=\"cmp-card__description\">Get visibility into infrastructure and services, prevent outages, and expand operational agility.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Platform",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Platform</h3>",
"firstParagraph": "Automate processes and develop, run, and manage applications.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate processes and develop, run, and manage applications.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "What’s new in AI experiences",
"headingHtml": "<h3 class=\"cmp-banner__title\" id=\"banner-401-title\">What’s new in AI experiences</h3>",
"firstParagraph": "Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.",
"paragraphHtml": "<p class=\"cmp-banner__description\" id=\"banner-401-description\">Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights. </p>",
"words": 14,
"direct": false,
"issue": "First paragraph is 14 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Platform",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Platform</h3>",
"firstParagraph": "Automate business processes, streamline app development, and manage digital infrastructure.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate business processes, streamline app development, and manage digital infrastructure.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Deliver exceptional service, empower customers, and enhance their experience.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver exceptional service, empower customers, and enhance their experience.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.",
"paragraphHtml": "<p class=\"cmp-card__description\">Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Employee Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Employee Service Management</h3>",
"firstParagraph": "Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.",
"paragraphHtml": "<p class=\"cmp-card__description\">Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Telecommunications Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Telecommunications Service Management</h3>",
"firstParagraph": "Unify telecom operations and deliver proactive care with quality and availability for services.",
"paragraphHtml": "<p class=\"cmp-card__description\">Unify telecom operations and deliver proactive care with quality and availability for services.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Governance, Risk, and Compliance",
"headingHtml": "<h3 class=\"cmp-card__title\">Governance, Risk, and Compliance</h3>",
"firstParagraph": "Build an integrated risk program, enhance decision-making, and improve performance with automation.",
"paragraphHtml": "<p class=\"cmp-card__description\">Build an integrated risk program, enhance decision-making, and improve performance with automation.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Security Operations",
"headingHtml": "<h3 class=\"cmp-card__title\">Security Operations</h3>",
"firstParagraph": "Accelerate response and strengthen security posture with SecOps workflows.",
"paragraphHtml": "<p class=\"cmp-card__description\">Accelerate response and strengthen security posture with SecOps workflows.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Learn More",
"headingHtml": "<h3 class=\"cmp-card__title\">Learn More</h3>",
"firstParagraph": "Start your day with MyNow.",
"paragraphHtml": "<p class=\"cmp-card__description\">Start your day with MyNow.</p>",
"words": 5,
"direct": false,
"issue": "First paragraph is 5 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Impact™ success plans",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Impact™ success plans</h3>",
"firstParagraph": "Receive long-term adoption guidance and support with an Impact success plan tailored to you.",
"paragraphHtml": "<p class=\"cmp-card__description\">Receive long-term adoption guidance and support with an Impact success plan tailored to you.</p>",
"words": 14,
"direct": false,
"issue": "First paragraph is 14 words and does not look like a concise direct answer."
},
{
"heading": "Services",
"headingHtml": "<h3 class=\"cmp-card__title\">Services</h3>",
"firstParagraph": "Implement and optimize ServiceNow with expert help from ServiceNow and our partners.",
"paragraphHtml": "<p class=\"cmp-card__description\">Implement and optimize ServiceNow with expert help from ServiceNow and our partners.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Zurich",
"headingHtml": "<h3 class=\"cmp-card__title\">Zurich</h3>",
"firstParagraph": "Confidently extend AI across your enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Confidently extend AI across your enterprise.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Xanadu",
"headingHtml": "<h3 class=\"cmp-card__title\">Xanadu</h3>",
"firstParagraph": "The biggest ServiceNow AI release yet.",
"paragraphHtml": "<p class=\"cmp-card__description\">The biggest ServiceNow AI release yet.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Washington D.C.",
"headingHtml": "<h3 class=\"cmp-card__title\">Washington D.C.</h3>",
"firstParagraph": "Take work to the next level with smarter, faster, simpler experiences for everyone.",
"paragraphHtml": "<p class=\"cmp-card__description\">Take work to the next level with smarter, faster, simpler experiences for everyone.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Find a partner",
"headingHtml": "<h3 class=\"cmp-card__title\">Find a partner</h3>",
"firstParagraph": "Connect with a ServiceNow partner to reach your business goals.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect with a ServiceNow partner to reach your business goals.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Become a partner",
"headingHtml": "<h3 class=\"cmp-card__title\">Become a partner</h3>",
"firstParagraph": "Join our partner ecosystem. Choose the partner paths that best fit your expertise and experience.",
"paragraphHtml": "<p class=\"cmp-card__description\">Join our partner ecosystem. Choose the partner paths that best fit your expertise and experience.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Partner awards",
"headingHtml": "<h3 class=\"cmp-card__title\">Partner awards</h3>",
"firstParagraph": "Meet the global ServiceNow partners leading the way in innovation and value for our customers.",
"paragraphHtml": "<p class=\"cmp-card__description\">Meet the global ServiceNow partners leading the way in innovation and value for our customers.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Partner portal",
"headingHtml": "<h3 class=\"cmp-card__title\">Partner portal</h3>",
"firstParagraph": "Find tasks, alerts, and information you need, all in one place.",
"paragraphHtml": "<p class=\"cmp-card__description\">Find tasks, alerts, and information you need, all in one place.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Partner applications",
"headingHtml": "<h3 class=\"cmp-card__title\">Partner applications</h3>",
"firstParagraph": "Explore innovative apps that extend and complement the ServiceNow AI Platform.",
"paragraphHtml": "<p class=\"cmp-card__description\">Explore innovative apps that extend and complement the ServiceNow AI Platform.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Careers",
"headingHtml": "<h3 class=\"cmp-card__title\">Careers</h3>",
"firstParagraph": "Make your next career move with the fastest growing enterprise software company.",
"paragraphHtml": "<p class=\"cmp-card__description\">Make your next career move with the fastest growing enterprise software company.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Investors",
"headingHtml": "<h3 class=\"cmp-card__title\">Investors</h3>",
"firstParagraph": "Explore investor news and resources.",
"paragraphHtml": "<p class=\"cmp-card__description\">Explore investor news and resources.</p>",
"words": 5,
"direct": false,
"issue": "First paragraph is 5 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Research",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Research</h3>",
"firstParagraph": "Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.",
"paragraphHtml": "<p class=\"cmp-card__description\">Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Leadership",
"headingHtml": "<h3 class=\"cmp-card__title\">Leadership</h3>",
"firstParagraph": "Meet the ServiceNow leadership team.",
"paragraphHtml": "<p class=\"cmp-card__description\">Meet the ServiceNow leadership team.</p>",
"words": 5,
"direct": false,
"issue": "First paragraph is 5 words and does not look like a concise direct answer."
},
{
"heading": "Locations",
"headingHtml": "<h3 class=\"cmp-card__title\">Locations</h3>",
"firstParagraph": "See ServiceNow office locations around the world.",
"paragraphHtml": "<p class=\"cmp-card__description\">See ServiceNow office locations around the world.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "Newsroom",
"headingHtml": "<h3 class=\"cmp-card__title\">Newsroom</h3>",
"firstParagraph": "ServiceNow is making headlines. Find announcements, media kits, and more.",
"paragraphHtml": "<p class=\"cmp-card__description\">ServiceNow is making headlines. Find announcements, media kits, and more.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Analyst Reports",
"headingHtml": "<h3 class=\"cmp-card__title\">Analyst Reports</h3>",
"firstParagraph": "Get expert insights from top industry analysts on ServiceNow.",
"paragraphHtml": "<p class=\"cmp-card__description\">Get expert insights from top industry analysts on ServiceNow.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Global impact",
"headingHtml": "<h3 class=\"cmp-card__title\">Global impact</h3>",
"firstParagraph": "Join us to foster a more sustainable, fair, and ethical world.",
"paragraphHtml": "<p class=\"cmp-card__description\">Join us to foster a more sustainable, fair, and ethical world.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Trust and compliance",
"headingHtml": "<h3 class=\"cmp-card__title\">Trust and compliance</h3>",
"firstParagraph": "Learn the measures ServiceNow takes to keep your data secure and compliant.",
"paragraphHtml": "<p class=\"cmp-card__description\">Learn the measures ServiceNow takes to keep your data secure and compliant.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Shop",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Shop</h3>",
"firstParagraph": "The official home for ServiceNow gear. Get the latest styles today.",
"paragraphHtml": "<p class=\"cmp-card__description\">The official home for ServiceNow gear. Get the latest styles today.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "The world works with ServiceNow™",
"headingHtml": "<h3> <img src=\"/content/dam/servicenow-assets/public/en-us/images/global-nav/images/logo/1024-up.svg\" alt=\"ServiceNow logo\"> <span>The world works with ServiceNow<sup>™</sup></span> </h3>",
"firstParagraph": "Americas",
"paragraphHtml": "<p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p>",
"words": 1,
"direct": false,
"issue": "First paragraph is 1 words and does not look like a concise direct answer."
}
],
"score": 65,
"weight": 28
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Question-led structure
AEO: Question-led structure scored 50/100 and needs improvement.
3 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Question-led structure
AEO: Question-led structure scored 50/100 and needs improvement.
3 Warning
Needs attention
AEO: Question-led structure
01
Issue
No question-led h2 sections or FAQ pattern was detected.
Details
02
Why it matters
Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.
Check name
AEO: Question-led structure
Score
50/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for answer engines and assistants to answer from directly.
Result
AEO: Question-led structure scored 50/100 and needs improvement.
Evidence
{
"h2Count": 0,
"questionH2s": [],
"hasFaq": false,
"score": 50,
"weight": 18
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Entity and definition clarity
AEO: Entity and definition clarity scored 63/100 and needs improvement.
2 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Entity and definition clarity
AEO: Entity and definition clarity scored 63/100 and needs improvement.
2 Warning
Needs attention
AEO: Entity and definition clarity
01
Issue
Entity or definition gaps: service, servicenow.
Details
02
Why it matters
Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.
Check name
AEO: Entity and definition clarity
Score
63/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for answer engines and assistants to answer from directly.
Result
AEO: Entity and definition clarity scored 63/100 and needs improvement.
Evidence
{
"title": "Service Observability – ServiceNow",
"h1": "",
"description": "Break down silos to resolve issues quickly across teams. Integrate observability capabilities into your existing workflows for alerting and incident management.",
"topicOverlap": 0.3333333333333333,
"definitionCount": 14,
"topicTerms": [
"service",
"observability",
"servicenow"
],
"descriptionTerms": [
"break",
"down",
"silos",
"resolve",
"issues",
"quickly",
"across",
"teams",
"integrate",
"observability",
"capabilities",
"into",
"existing",
"workflows",
"alerting",
"incident",
"management"
],
"missingFromDescription": [
"service",
"servicenow"
],
"score": 63,
"weight": 18
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Explanatory content depth
GEO: Explanatory content depth scored 75/100 and needs improvement.
2 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Explanatory content depth
GEO: Explanatory content depth scored 75/100 and needs improvement.
2 Warning
Needs attention
GEO: Explanatory content depth
01
Issue
No substantial explanatory paragraphs were found.
Details
02
Why it matters
Generative engines favor pages with self-contained answer passages, clear entities, structured data, summaries, FAQ patterns, and crawler-accessible HTML that can be cited without extra interpretation.
Check name
GEO: Explanatory content depth
Score
75/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for AI answer engines to extract, cite, and attribute.
Result
GEO: Explanatory content depth scored 75/100 and needs improvement.
Evidence
{
"candidatePassages": 1,
"citablePassages": 0,
"failingCandidateParagraphs": [],
"citableParagraphs": [],
"score": 75,
"weight": 18
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Page experience for AIO
AIO: Page experience for AIO scored 70/100 and needs improvement.
2 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Page experience for AIO
AIO: Page experience for AIO scored 70/100 and needs improvement.
2 Warning
Needs attention
AIO: Page experience for AIO
01
Issue
15 image(s) are missing width/height attributes. 98 possible modal/interstitial element(s) detected.
Details
02
Why it matters
AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.
Check name
AIO: Page experience for AIO
Score
70/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content eligible and useful for Google AI Overviews and AI Mode extraction.
Result
AIO: Page experience for AIO scored 70/100 and needs improvement.
Evidence
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"visibleWords": 3184,
"htmlBytes": 370860,
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"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-nav__logo-icon cmp-nav__logo-icon--desktop\" src=\"/content/dam/servicenow-assets/images/naas/servicenow-header-logo.svg\" alt=\"ServiceNow\" tabindex=\"-1\" loading=\"lazy\">"
},
{
"src": "/content/dam/servicenow-assets/images/naas/servicenow-logo-icon.svg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-nav__logo-icon cmp-nav__logo-icon--mobile\" src=\"/content/dam/servicenow-assets/images/naas/servicenow-logo-icon.svg\" alt=\"ServiceNow\" tabindex=\"-1\" loading=\"lazy\">"
},
{
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"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-nav__logo-icon cmp-nav__logo-icon--desktop--dark\" src=\"/content/dam/servicenow-assets/images/naas/servicenow-header-logo-white.svg\" alt=\"ServiceNow\" tabindex=\"-1\" loading=\"lazy\">"
},
{
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"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-nav__logo-icon cmp-nav__logo-icon--mobile cmp-nav__logo-icon--mobile--dark\" src=\"/content/dam/servicenow-assets/images/naas/servicenow-logo-icon-white.svg\" alt=\"ServiceNow\" tabindex=\"-1\" loading=\"lazy\">"
},
{
"src": "/content/dam/servicenow-assets/images/naas/language-selector-light.svg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img alt=\"Select your country\" src=\"/content/dam/servicenow-assets/images/naas/language-selector-light.svg\" loading=\"lazy\">"
},
{
"src": "/content/dam/servicenow-assets/images/naas/language-selector-light.svg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img alt=\"Select your country\" src=\"/content/dam/servicenow-assets/images/naas/language-selector-light.svg\" loading=\"lazy\">"
},
{
"src": "/content/dam/servicenow-assets/images/naas/provide-better-experiences.jpg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-card__image\" src=\"/content/dam/servicenow-assets/images/naas/provide-better-experiences.jpg\" alt=\"Provide better experiences\" loading=\"lazy\">"
},
{
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"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-card__image\" src=\"/content/dam/servicenow-assets/images/naas/resolve-issues-faster.jpg\" alt=\"Resolve issues faster\" loading=\"lazy\">"
},
{
"src": "/content/dam/servicenow-assets/images/naas/create-automate-workflows.jpg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img class=\"cmp-card__image\" src=\"/content/dam/servicenow-assets/images/naas/create-automate-workflows.jpg\" alt=\"Create and automate workflows\" loading=\"lazy\">"
},
{
"src": "/content/dam/servicenow-assets/public/en-us/images/company-events/knowledge/26/background/k26-ondemand-promo.png",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img loading=\"lazy\" class=\"cmp-banner__image\" src=\"/content/dam/servicenow-assets/public/en-us/images/company-events/knowledge/26/background/k26-ondemand-promo.png\" alt=\"k26 promo image\">"
},
{
"src": "/content/dam/servicenow-assets/public/en-us/digital-graphics/ds-logos/white/logo-fedex-white.svg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img loading=\"lazy\" class=\"cmp-banner__image\" src=\"/content/dam/servicenow-assets/public/en-us/digital-graphics/ds-logos/white/logo-fedex-white.svg\" alt=\"FedEx logo\">"
},
{
"src": "/content/dam/servicenow-assets/public/en-us/workflow/images/workflow-nav-promo.jpg",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img loading=\"lazy\" class=\"cmp-banner__image\" src=\"/content/dam/servicenow-assets/public/en-us/workflow/images/workflow-nav-promo.jpg\" alt=\"workflow promo image\">"
},
{
"src": "/content/dam/servicenow-assets/images/naas/company-collage.png",
"width": "",
"height": "",
"loading": "lazy",
"html": "<img loading=\"lazy\" class=\"cmp-banner__image\" src=\"/content/dam/servicenow-assets/images/naas/company-collage.png\" alt=\"Company Collage\">"
},
{
"src": "/content/dam/servicenow-assets/public/en-us/images/global-nav/images/logo/1024-up.svg",
"width": "",
"height": "",
"loading": "",
"html": "<img src=\"/content/dam/servicenow-assets/public/en-us/images/global-nav/images/logo/1024-up.svg\" alt=\"ServiceNow logo\">"
},
{
"src": "https://www.servicenow.com/akam/13/pixel_7bc76fd2?a=dD01ODE4YjRhZjZiYzJmOTViZjdjZTk4ZjkyOGE0ZWM0MDgwZjY2YWNjJmpzPW9mZg==",
"width": "",
"height": "",
"loading": "",
"html": "<img src=\"https://www.servicenow.com/akam/13/pixel_7bc76fd2?a=dD01ODE4YjRhZjZiYzJmOTViZjdjZTk4ZjkyOGE0ZWM0MDgwZjY2YWNjJmpzPW9mZg==\" style=\"visibility: hidden; position: absolute; left: -999px; top: -999px;\">"
}
],
"possibleDialogs": [
"<div class=\"cmp-nav__language-selector-popup\"> <ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p> <li class=\"cmp-nav__language-selector-popup-column-item selected\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\" data-evar22=\"global nav:la...",
"<ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p> <li class=\"cmp-nav__language-selector-popup-column-item selected\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\" data-evar22=\"global nav:language dropdown:Americas:United States - Global...",
"<p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p>",
"<li class=\"cmp-nav__language-selector-popup-column-item selected\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\" data-evar22=\"global nav:language dropdown:Americas:United States - Global\" href=\"https://www.servicenow.com/products/observability.html\">United States - Global</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\" data-evar22=\"global nav:language dropdown:Americas:United States - Global\" href=\"https://www.servicenow.com/products/observability.html\">United States - Global</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Brasil - Português\" data-locale-ref=\"pt-br\" data-page-url-ref=\"/br/\" data-evar22=\"global nav:language dropdown:Americas:Brasil - Português\" href=\"https://www.servicenow.com/br/products/observability.html\">Brasil - Português</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Brasil - Português\" data-locale-ref=\"pt-br\" data-page-url-ref=\"/br/\" data-evar22=\"global nav:language dropdown:Americas:Brasil - Português\" href=\"https://www.servicenow.com/br/products/observability.html\">Brasil - Português</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Canada - Français\" data-locale-ref=\"fr-ca\" data-page-url-ref=\"/fr-ca/\" data-evar22=\"global nav:language dropdown:Americas:Canada - Français\" href=\"https://www.servicenow.com/fr-ca/products/observability.html\">Canada - Français</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Canada - Français\" data-locale-ref=\"fr-ca\" data-page-url-ref=\"/fr-ca/\" data-evar22=\"global nav:language dropdown:Americas:Canada - Français\" href=\"https://www.servicenow.com/fr-ca/products/observability.html\">Canada - Français</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"América Latina - Español\" data-locale-ref=\"es-la\" data-page-url-ref=\"/latam/\" data-evar22=\"global nav:language dropdown:Americas:América Latina - Español\" href=\"https://www.servicenow.com/latam/products/observability.html\">América Latina - Españ...",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"América Latina - Español\" data-locale-ref=\"es-la\" data-page-url-ref=\"/latam/\" data-evar22=\"global nav:language dropdown:Americas:América Latina - Español\" href=\"https://www.servicenow.com/latam/products/observability.html\">América Latina - Español</a>",
"<ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Asia, Pacific, and Japan</p> <li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"日本 - 日本語\" data-locale-ref=\"ja-jp\" data-page-url-ref=\"/jp/\" data-evar22=\"global nav:language dropdown:...",
"<p class=\"cmp-nav__language-selector-popup-column-title\">Asia, Pacific, and Japan</p>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"日本 - 日本語\" data-locale-ref=\"ja-jp\" data-page-url-ref=\"/jp/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:日本 - 日本語\" href=\"https://www.servicenow.com/jp/products/observability.html\">...",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"日本 - 日本語\" data-locale-ref=\"ja-jp\" data-page-url-ref=\"/jp/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:日本 - 日本語\" href=\"https://www.servicenow.com/jp/products/observability.html\">日本 - 日本語</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"한국 - 한국어\" data-locale-ref=\"ko-kr\" data-page-url-ref=\"/kr/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:한국 - 한국어\" href=\"https://www.servicenow.com/kr/products/observability.html\">
...",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"한국 - 한국어\" data-locale-ref=\"ko-kr\" data-page-url-ref=\"/kr/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:한국 - 한국어\" href=\"https://www.servicenow.com/kr/products/observability.html\">한국 - 한국어</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Australia/NZ - English\" data-locale-ref=\"en-au\" data-page-url-ref=\"/au/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:Australia/NZ - English\" href=\"https://www.servicenow.com/au/products/observability.html\">Australia/NZ - English</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Australia/NZ - English\" data-locale-ref=\"en-au\" data-page-url-ref=\"/au/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:Australia/NZ - English\" href=\"https://www.servicenow.com/au/products/observability.html\">Australia/NZ - English</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"India - English\" data-locale-ref=\"en-in\" data-page-url-ref=\"/in/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:India - English\" href=\"https://www.servicenow.com/in/products/observability.html\">India - English</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"India - English\" data-locale-ref=\"en-in\" data-page-url-ref=\"/in/\" data-evar22=\"global nav:language dropdown:Asia, Pacific, and Japan:India - English\" href=\"https://www.servicenow.com/in/products/observability.html\">India - English</a>",
"<ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Europe, Middle East, and Africa</p> <li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United Kingdom - English\" data-locale-ref=\"en-gb\" data-page-url-ref=\"/uk/\" data-evar22=\"global nav:language dropdown:Europe, Midd...",
"<p class=\"cmp-nav__language-selector-popup-column-title\">Europe, Middle East, and Africa</p>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United Kingdom - English\" data-locale-ref=\"en-gb\" data-page-url-ref=\"/uk/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:United Kingdom - English\" href=\"https://www.servicenow.com/uk/products/observability.html\">United Kingdom - English</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"United Kingdom - English\" data-locale-ref=\"en-gb\" data-page-url-ref=\"/uk/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:United Kingdom - English\" href=\"https://www.servicenow.com/uk/products/observability.html\">United Kingdom - English</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"DACH - Deutsch\" data-locale-ref=\"de-de\" data-page-url-ref=\"/de/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:DACH - Deutsch\" href=\"https://www.servicenow.com/de/products/observability.html\">DACH - Deutsch</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"DACH - Deutsch\" data-locale-ref=\"de-de\" data-page-url-ref=\"/de/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:DACH - Deutsch\" href=\"https://www.servicenow.com/de/products/observability.html\">DACH - Deutsch</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"France - Français\" data-locale-ref=\"fr-fr\" data-page-url-ref=\"/fr/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:France - Français\" href=\"https://www.servicenow.com/fr/products/observability.html\">France - Français</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"France - Français\" data-locale-ref=\"fr-fr\" data-page-url-ref=\"/fr/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:France - Français\" href=\"https://www.servicenow.com/fr/products/observability.html\">France - Français</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Nederland - Nederlands\" data-locale-ref=\"nl-nl\" data-page-url-ref=\"/nl/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:Nederland - Nederlands\" href=\"https://www.servicenow.com/nl/products/observability.html\">Nederland - Nederlands</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Nederland - Nederlands\" data-locale-ref=\"nl-nl\" data-page-url-ref=\"/nl/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:Nederland - Nederlands\" href=\"https://www.servicenow.com/nl/products/observability.html\">Nederland - Nederlands</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"España - Español\" data-locale-ref=\"es-es\" data-page-url-ref=\"/es/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:España - Español\" href=\"https://www.servicenow.com/es/products/observability.html\">España - Español</a>...",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"España - Español\" data-locale-ref=\"es-es\" data-page-url-ref=\"/es/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:España - Español\" href=\"https://www.servicenow.com/es/products/observability.html\">España - Español</a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Italia - Italiano\" data-locale-ref=\"it-it\" data-page-url-ref=\"/it/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:Italia - Italiano\" href=\"https://www.servicenow.com/it/products/observability.html\">Italia - Italiano</a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" data-com-cta=\"Italia - Italiano\" data-locale-ref=\"it-it\" data-page-url-ref=\"/it/\" data-evar22=\"global nav:language dropdown:Europe, Middle East, and Africa:Italia - Italiano\" href=\"https://www.servicenow.com/it/products/observability.html\">Italia - Italiano</a>",
"<div class=\"cmp-nav__language-selector-popup\"> <div class=\"close-mobile-container\"> <div class=\"close-mobile-btn\"><i class=\"fa-regular fa-xmark\"></i></div> </div> <ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p> <li class=\"cmp-nav__language-selector-popup-column-item selected\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_...",
"<ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p> <li class=\"cmp-nav__language-selector-popup-column-item selected\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/products/observability.html\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\"> United Sta...",
"<p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p>",
"<li class=\"cmp-nav__language-selector-popup-column-item selected\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/products/observability.html\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\"> United States - Global </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/products/observability.html\" data-com-cta=\"United States - Global\" data-locale-ref=\"en-us\" data-page-url-ref=\"/\"> United States - Global </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/br/products/observability.html\" data-com-cta=\"Brasil - Português\" data-locale-ref=\"pt-br\" data-page-url-ref=\"/br/\"> Brasil - Português </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/br/products/observability.html\" data-com-cta=\"Brasil - Português\" data-locale-ref=\"pt-br\" data-page-url-ref=\"/br/\"> Brasil - Português </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/fr-ca/products/observability.html\" data-com-cta=\"Canada - Français\" data-locale-ref=\"fr-ca\" data-page-url-ref=\"/fr-ca/\"> Canada - Français </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/fr-ca/products/observability.html\" data-com-cta=\"Canada - Français\" data-locale-ref=\"fr-ca\" data-page-url-ref=\"/fr-ca/\"> Canada - Français </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/latam/products/observability.html\" data-com-cta=\"América Latina – Español\" data-locale-ref=\"es-la\" data-page-url-ref=\"/latam/\"> América Latina – Español </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/latam/products/observability.html\" data-com-cta=\"América Latina – Español\" data-locale-ref=\"es-la\" data-page-url-ref=\"/latam/\"> América Latina – Español </a>",
"<ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Asia, Pacific, and Japan</p> <li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/jp/products/observability.html\" data-com-cta=\"日本 - 日本語\" data-locale-ref=\"ja-jp\" da...",
"<p class=\"cmp-nav__language-selector-popup-column-title\">Asia, Pacific, and Japan</p>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/jp/products/observability.html\" data-com-cta=\"日本 - 日本語\" data-locale-ref=\"ja-jp\" data-page-url-ref=\"/jp/\"> 日本 - 日本語 </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/jp/products/observability.html\" data-com-cta=\"日本 - 日本語\" data-locale-ref=\"ja-jp\" data-page-url-ref=\"/jp/\"> 日本 - 日本語 </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/kr/products/observability.html\" data-com-cta=\"한국 - 한국어\" data-locale-ref=\"ko-kr\" data-page-url-ref=\"/kr/\"> 한국 - 한국어 </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/kr/products/observability.html\" data-com-cta=\"한국 - 한국어\" data-locale-ref=\"ko-kr\" data-page-url-ref=\"/kr/\"> 한국 - 한국어 </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/au/products/observability.html\" data-com-cta=\"Australia/NZ - English\" data-locale-ref=\"en-au\" data-page-url-ref=\"/au/\"> Australia/NZ - English </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/au/products/observability.html\" data-com-cta=\"Australia/NZ - English\" data-locale-ref=\"en-au\" data-page-url-ref=\"/au/\"> Australia/NZ - English </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/in/products/observability.html\" data-com-cta=\"India - English\" data-locale-ref=\"en-in\" data-page-url-ref=\"/in/\"> India - English </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/in/products/observability.html\" data-com-cta=\"India - English\" data-locale-ref=\"en-in\" data-page-url-ref=\"/in/\"> India - English </a>",
"<ul class=\"cmp-nav__language-selector-popup-column\"> <p class=\"cmp-nav__language-selector-popup-column-title\">Europe, Middle East, and Africa</p> <li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/uk/products/observability.html\" data-com-cta=\"United Kingdom - English\" data-locale-ref=\"en-gb\" data-page-url-...",
"<p class=\"cmp-nav__language-selector-popup-column-title\">Europe, Middle East, and Africa</p>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/uk/products/observability.html\" data-com-cta=\"United Kingdom - English\" data-locale-ref=\"en-gb\" data-page-url-ref=\"/uk/\"> United Kingdom - English </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/uk/products/observability.html\" data-com-cta=\"United Kingdom - English\" data-locale-ref=\"en-gb\" data-page-url-ref=\"/uk/\"> United Kingdom - English </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/de/products/observability.html\" data-com-cta=\"DACH - Deutsch\" data-locale-ref=\"de-de\" data-page-url-ref=\"/de/\"> DACH - Deutsch </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/de/products/observability.html\" data-com-cta=\"DACH - Deutsch\" data-locale-ref=\"de-de\" data-page-url-ref=\"/de/\"> DACH - Deutsch </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/fr/products/observability.html\" data-com-cta=\"France - Français\" data-locale-ref=\"fr-fr\" data-page-url-ref=\"/fr/\"> France - Français </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/fr/products/observability.html\" data-com-cta=\"France - Français\" data-locale-ref=\"fr-fr\" data-page-url-ref=\"/fr/\"> France - Français </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/nl/products/observability.html\" data-com-cta=\"Nederland - Nederlands\" data-locale-ref=\"nl-nl\" data-page-url-ref=\"/nl/\"> Nederland - Nederlands </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/nl/products/observability.html\" data-com-cta=\"Nederland - Nederlands\" data-locale-ref=\"nl-nl\" data-page-url-ref=\"/nl/\"> Nederland - Nederlands </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/es/products/observability.html\" data-com-cta=\"España - Español\" data-locale-ref=\"es-es\" data-page-url-ref=\"/es/\"> España - Español </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/es/products/observability.html\" data-com-cta=\"España - Español\" data-locale-ref=\"es-es\" data-page-url-ref=\"/es/\"> España - Español </a>",
"<li class=\"cmp-nav__language-selector-popup-column-item\"> <div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div> <a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/it/products/observability.html\" data-com-cta=\"Italia - Italiano\" data-locale-ref=\"it-it\" data-page-url-ref=\"/it/\"> Italia - Italiano </a> </li>",
"<div class=\"cmp-nav__language-selector-popup-column-item-selected\"></div>",
"<a class=\"cmp-nav__language-selector-popup-column-item-text\" target=\"_self\" href=\"https://www.servicenow.com/it/products/observability.html\" data-com-cta=\"Italia - Italiano\" data-locale-ref=\"it-it\" data-page-url-ref=\"/it/\"> Italia - Italiano </a>"
],
"score": 70,
"weight": 10
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Answer block readiness
AIO: Answer block readiness scored 65/100 and needs improvement.
2 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Answer block readiness
AIO: Answer block readiness scored 65/100 and needs improvement.
2 Warning
Needs attention
AIO: Answer block readiness
01
Issue
146 section(s) may benefit from a clearer opening answer; this is optional for feature/card sections.
Details
02
Why it matters
AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.
Check name
AIO: Answer block readiness
Score
65/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content eligible and useful for Google AI Overviews and AI Mode extraction.
Result
AIO: Answer block readiness scored 65/100 and needs improvement.
Evidence
{
"sectionCount": 148,
"passing": 2,
"failing": [
{
"heading": "AI Agents",
"headingHtml": "<h3 class=\"cmp-card__title\">AI Agents</h3>",
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"paragraphHtml": "<p class=\"cmp-card__description\">Take action with autonomous AI agents that work for you.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Transform service management for productivity and ROI.",
"paragraphHtml": "<p class=\"cmp-card__description\">Transform service management for productivity and ROI.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Control Tower",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Control Tower</h3>",
"firstParagraph": "Connect strategy, governance, management, and performance for all your AI across the enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect strategy, governance, management, and performance for all your AI across the enterprise.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "IT Operations Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Operations Management</h3>",
"firstParagraph": "Deliver proactive digital operations with AIOps.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver proactive digital operations with AIOps.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Empower self-service, boost agent productivity, and speed up resolution.",
"paragraphHtml": "<p class=\"cmp-card__description\">Empower self-service, boost agent productivity, and speed up resolution.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Strategic Portfolio Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Strategic Portfolio Management</h3>",
"firstParagraph": "Gain insights to move from strategy to business outcomes.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain insights to move from strategy to business outcomes.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
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{
"heading": "IT Asset Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Asset Management</h3>",
"firstParagraph": "Improve technology use and spend over the IT asset lifecycle.",
"paragraphHtml": "<p class=\"cmp-card__description\">Improve technology use and spend over the IT asset lifecycle.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
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{
"heading": "Governance, Risk, and Compliance",
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"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Security Operations",
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"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Field Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Field Service Management</h3>",
"firstParagraph": "Reduce field service costs and improve efficiency.",
"paragraphHtml": "<p class=\"cmp-card__description\">Reduce field service costs and improve efficiency.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "HR Service Delivery",
"headingHtml": "<h3 class=\"cmp-card__title\">HR Service Delivery</h3>",
"firstParagraph": "Give employees instant answers, guidance, and fast issue resolution.",
"paragraphHtml": "<p class=\"cmp-card__description\">Give employees instant answers, guidance, and fast issue resolution.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow EmployeeWorks",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow EmployeeWorks</h3>",
"firstParagraph": "Stop chasing what other AI tools should have finished.",
"paragraphHtml": "<p class=\"cmp-card__description\">Stop chasing what other AI tools should have finished.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "AI",
"headingHtml": "<h3 class=\"cmp-card__title\">AI</h3>",
"firstParagraph": "Put AI to work across your business with our single, intelligent platform.",
"paragraphHtml": "<p class=\"cmp-card__description\">Put AI to work across your business with our single, intelligent platform.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Data",
"headingHtml": "<h3 class=\"cmp-card__title\">Data</h3>",
"firstParagraph": "Power all your workflows, AI, and analytics with real-time access to data from any source.",
"paragraphHtml": "<p class=\"cmp-card__description\">Power all your workflows, AI, and analytics with real-time access to data from any source.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Workflows",
"headingHtml": "<h3 class=\"cmp-card__title\">Workflows</h3>",
"firstParagraph": "Automate workflows to lower costs and raise productivity.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate workflows to lower costs and raise productivity.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Otto",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Otto</h3>",
"firstParagraph": "Explore the new way to put AI to work. You ask, ServiceNow Otto handles the rest.",
"paragraphHtml": "<p class=\"cmp-card__description\">Explore the new way to put AI to work. You ask, ServiceNow Otto handles the rest.</p>",
"words": 16,
"direct": false,
"issue": "First paragraph is 16 words and does not look like a concise direct answer."
},
{
"heading": "RaptorDB",
"headingHtml": "<h3 class=\"cmp-card__title\">RaptorDB</h3>",
"firstParagraph": "Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.",
"paragraphHtml": "<p class=\"cmp-card__description\">Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Process Mining",
"headingHtml": "<h3 class=\"cmp-card__title\">Process Mining</h3>",
"firstParagraph": "See how workflows and AI agents actually execute and improve them right where they run.",
"paragraphHtml": "<p class=\"cmp-card__description\">See how workflows and AI agents actually execute and improve them right where they run.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "AI Agents",
"headingHtml": "<h3 class=\"cmp-card__title\">AI Agents</h3>",
"firstParagraph": "AI Agents Take action with autonomous AI agents that work for you.",
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"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Control Tower",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Control Tower</h3>",
"firstParagraph": "Connect strategy, governance, management, and performance for all your AI across the enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect strategy, governance, management, and performance for all your AI across the enterprise.</p>",
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"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Security",
"headingHtml": "<h3 class=\"cmp-card__title\">Security</h3>",
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"paragraphHtml": "<p class=\"cmp-card__description\">Protect sensitive data and increase security, privacy, and compliance across the enterprise.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "App Engine",
"headingHtml": "<h3 class=\"cmp-card__title\">App Engine</h3>",
"firstParagraph": "Build apps that automate manual work and modernize legacy processes.",
"paragraphHtml": "<p class=\"cmp-card__description\">Build apps that automate manual work and modernize legacy processes.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Store",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Store</h3>",
"firstParagraph": "Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.",
"paragraphHtml": "<p class=\"cmp-card__description\">Do more with the ServiceNow AI Platform. Find hundreds of certified, ready to use applications.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Responsible AI",
"headingHtml": "<h3 class=\"cmp-card__title\">Responsible AI</h3>",
"firstParagraph": "Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable.",
"paragraphHtml": "<p class=\"cmp-card__description\">Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable. </p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Provide better experiences",
"headingHtml": "<h3 class=\"cmp-card__title\">Provide better experiences</h3>",
"firstParagraph": "Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)",
"paragraphHtml": "<p class=\"cmp-card__description\">Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)</p>",
"words": 17,
"direct": false,
"issue": "First paragraph is 17 words and does not look like a concise direct answer."
},
{
"heading": "Resolve issues faster",
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"paragraphHtml": "<p class=\"cmp-card__description\">Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)</p>",
"words": 17,
"direct": false,
"issue": "First paragraph is 17 words and does not look like a concise direct answer."
},
{
"heading": "Create and automate workflows",
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"paragraphHtml": "<p class=\"cmp-card__description\">See how to simplify the way workflows are built and custom code is developed. (4:30)</p>",
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"direct": false,
"issue": "First paragraph is 16 words and does not look like a concise direct answer."
},
{
"heading": "Enterprise Architecture",
"headingHtml": "<h3 class=\"cmp-card__title\">Enterprise Architecture</h3>",
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"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Service Operations Workspace",
"headingHtml": "<h3 class=\"cmp-card__title\">Service Operations Workspace</h3>",
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"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Cloud Governance Suite",
"headingHtml": "<h3 class=\"cmp-card__title\">Cloud Governance Suite</h3>",
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"paragraphHtml": "<p class=\"cmp-card__description\">Automate cloud governance for better compliance, security, and costs.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Operational Technology Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Operational Technology Management</h3>",
"firstParagraph": "Protect your OT environment and improve uptime.",
"paragraphHtml": "<p class=\"cmp-card__description\">Protect your OT environment and improve uptime.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "IT Asset Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Asset Management</h3>",
"firstParagraph": "Control costs and minimize risks across the IT asset lifecycle.",
"paragraphHtml": "<p class=\"cmp-card__description\">Control costs and minimize risks across the IT asset lifecycle.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "IT Operations Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Operations Management</h3>",
"firstParagraph": "Deliver proactive digital operations with AIOps.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver proactive digital operations with AIOps.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Transform service management to boost productivity and maximize ROI.",
"paragraphHtml": "<p class=\"cmp-card__description\">Transform service management to boost productivity and maximize ROI.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Cloud Observability",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Cloud Observability</h3>",
"firstParagraph": "Gain insights to detect and respond to changes in cloud-native apps.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain insights to detect and respond to changes in cloud-native apps.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Strategic Portfolio Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Strategic Portfolio Management</h3>",
"firstParagraph": "Gain insights to move from strategy to business outcomes.",
"paragraphHtml": "<p class=\"cmp-card__description\">Gain insights to move from strategy to business outcomes.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Digital End-user Experience",
"headingHtml": "<h3 class=\"cmp-card__title\">Digital End-user Experience</h3>",
"firstParagraph": "Improve your employees' endpoint technology experience.",
"paragraphHtml": "<p class=\"cmp-card__description\"> Improve your employees' endpoint technology experience. </p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Empower self-service, boost agent productivity, and speed up resolution.",
"paragraphHtml": "<p class=\"cmp-card__description\">Empower self-service, boost agent productivity, and speed up resolution.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Field Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Field Service Management</h3>",
"firstParagraph": "Optimize scheduling, empower technicians, and reduce unneeded visits.",
"paragraphHtml": "<p class=\"cmp-card__description\">Optimize scheduling, empower technicians, and reduce unneeded visits.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Sales and Order Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Sales and Order Management</h3>",
"firstParagraph": "Accelerate the lead-to-cash cycle and boost revenue.",
"paragraphHtml": "<p class=\"cmp-card__description\">Accelerate the lead-to-cash cycle and boost revenue.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "Configure, Price, Quote",
"headingHtml": "<h3 class=\"cmp-card__title\">Configure, Price, Quote</h3>",
"firstParagraph": "Use AI to simplify and accelerate sales across all channels.",
"paragraphHtml": "<p class=\"cmp-card__description\">Use AI to simplify and accelerate sales across all channels.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Financial Services Operations",
"headingHtml": "<h3 class=\"cmp-card__title\">Financial Services Operations</h3>",
"firstParagraph": "Provide resilient financial services operations for enhanced experiences.",
"paragraphHtml": "<p class=\"cmp-card__description\">Provide resilient financial services operations for enhanced experiences.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Healthcare and Life Sciences Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Healthcare and Life Sciences Service Management</h3>",
"firstParagraph": "Create consumer-grade healthcare experiences and improve operational performance.",
"paragraphHtml": "<p class=\"cmp-card__description\">Create consumer-grade healthcare experiences and improve operational performance.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "Sales and Order Management for Technology Providers",
"headingHtml": "<h3 class=\"cmp-card__title\">Sales and Order Management for Technology Providers</h3>",
"firstParagraph": "Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.",
"paragraphHtml": "<p class=\"cmp-card__description\">Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Sales and Order Management for Telecommunications",
"headingHtml": "<h3 class=\"cmp-card__title\">Sales and Order Management for Telecommunications</h3>",
"firstParagraph": "Grow revenue with AI-powered experiences across sales, fulfillment, and services.",
"paragraphHtml": "<p class=\"cmp-card__description\">Grow revenue with AI-powered experiences across sales, fulfillment, and services.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Public Sector Digital Services",
"headingHtml": "<h3 class=\"cmp-card__title\">Public Sector Digital Services</h3>",
"firstParagraph": "Modernize and speed up the delivery of government services.",
"paragraphHtml": "<p class=\"cmp-card__description\">Modernize and speed up the delivery of government services.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Telecommunications Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Telecommunications Service Management</h3>",
"firstParagraph": "Unlock growth with AI-powered experiences across customer service and network operations.",
"paragraphHtml": "<p class=\"cmp-card__description\">Unlock growth with AI-powered experiences across customer service and network operations.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Technology Provider Service Management",
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{
"heading": "All topics",
"headingHtml": "<h3 class=\"cmp-card__title\">All topics</h3>",
"firstParagraph": "The conversations shaping work; walk into every room a step ahead.",
"paragraphHtml": "<p class=\"cmp-card__description\">The conversations shaping work; walk into every room a step ahead.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "The CX Shift",
"headingHtml": "<h3 class=\"cmp-banner__title\" id=\"banner-305-title\">The CX Shift</h3>",
"firstParagraph": "New research from 34,000 voices reveals a widening gap between what customers want and what they get.",
"paragraphHtml": "<p class=\"cmp-banner__description\" id=\"banner-305-description\">New research from 34,000 voices reveals a widening gap between what customers want and what they get. </p>",
"words": 18,
"direct": false,
"issue": "First paragraph is 18 words and does not look like a concise direct answer."
},
{
"heading": "Community",
"headingHtml": "<h3 class=\"cmp-card__title\">Community</h3>",
"firstParagraph": "Connect with other customers to share tips, exchange resources, and solve problems together.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect with other customers to share tips, exchange resources, and solve problems together.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Get support",
"headingHtml": "<h3 class=\"cmp-card__title\">Get support</h3>",
"firstParagraph": "Discover answers, troubleshoot issues, and get expert help, all in our support center.",
"paragraphHtml": "<p class=\"cmp-card__description\">Discover answers, troubleshoot issues, and get expert help, all in our support center.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Deliver IT services to your users all through a single cloud-based platform.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver IT services to your users all through a single cloud-based platform.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Provide customers the ability to communicate and receive support through multiple channels.",
"paragraphHtml": "<p class=\"cmp-card__description\">Provide customers the ability to communicate and receive support through multiple channels.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "IT Operations Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Operations Management</h3>",
"firstParagraph": "Get visibility into infrastructure and services, prevent outages, and expand operational agility.",
"paragraphHtml": "<p class=\"cmp-card__description\">Get visibility into infrastructure and services, prevent outages, and expand operational agility.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Platform",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Platform</h3>",
"firstParagraph": "Automate processes and develop, run, and manage applications.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate processes and develop, run, and manage applications.</p>",
"words": 8,
"direct": false,
"issue": "First paragraph is 8 words and does not look like a concise direct answer."
},
{
"heading": "What’s new in AI experiences",
"headingHtml": "<h3 class=\"cmp-banner__title\" id=\"banner-401-title\">What’s new in AI experiences</h3>",
"firstParagraph": "Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.",
"paragraphHtml": "<p class=\"cmp-banner__description\" id=\"banner-401-description\">Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights. </p>",
"words": 14,
"direct": false,
"issue": "First paragraph is 14 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Platform",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Platform</h3>",
"firstParagraph": "Automate business processes, streamline app development, and manage digital infrastructure.",
"paragraphHtml": "<p class=\"cmp-card__description\">Automate business processes, streamline app development, and manage digital infrastructure.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Customer Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Customer Service Management</h3>",
"firstParagraph": "Deliver exceptional service, empower customers, and enhance their experience.",
"paragraphHtml": "<p class=\"cmp-card__description\">Deliver exceptional service, empower customers, and enhance their experience.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "IT Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">IT Service Management</h3>",
"firstParagraph": "Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.",
"paragraphHtml": "<p class=\"cmp-card__description\">Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Employee Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Employee Service Management</h3>",
"firstParagraph": "Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.",
"paragraphHtml": "<p class=\"cmp-card__description\">Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Telecommunications Service Management",
"headingHtml": "<h3 class=\"cmp-card__title\">Telecommunications Service Management</h3>",
"firstParagraph": "Unify telecom operations and deliver proactive care with quality and availability for services.",
"paragraphHtml": "<p class=\"cmp-card__description\">Unify telecom operations and deliver proactive care with quality and availability for services.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Governance, Risk, and Compliance",
"headingHtml": "<h3 class=\"cmp-card__title\">Governance, Risk, and Compliance</h3>",
"firstParagraph": "Build an integrated risk program, enhance decision-making, and improve performance with automation.",
"paragraphHtml": "<p class=\"cmp-card__description\">Build an integrated risk program, enhance decision-making, and improve performance with automation.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Security Operations",
"headingHtml": "<h3 class=\"cmp-card__title\">Security Operations</h3>",
"firstParagraph": "Accelerate response and strengthen security posture with SecOps workflows.",
"paragraphHtml": "<p class=\"cmp-card__description\">Accelerate response and strengthen security posture with SecOps workflows.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Learn More",
"headingHtml": "<h3 class=\"cmp-card__title\">Learn More</h3>",
"firstParagraph": "Start your day with MyNow.",
"paragraphHtml": "<p class=\"cmp-card__description\">Start your day with MyNow.</p>",
"words": 5,
"direct": false,
"issue": "First paragraph is 5 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Impact™ success plans",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Impact™ success plans</h3>",
"firstParagraph": "Receive long-term adoption guidance and support with an Impact success plan tailored to you.",
"paragraphHtml": "<p class=\"cmp-card__description\">Receive long-term adoption guidance and support with an Impact success plan tailored to you.</p>",
"words": 14,
"direct": false,
"issue": "First paragraph is 14 words and does not look like a concise direct answer."
},
{
"heading": "Services",
"headingHtml": "<h3 class=\"cmp-card__title\">Services</h3>",
"firstParagraph": "Implement and optimize ServiceNow with expert help from ServiceNow and our partners.",
"paragraphHtml": "<p class=\"cmp-card__description\">Implement and optimize ServiceNow with expert help from ServiceNow and our partners.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Zurich",
"headingHtml": "<h3 class=\"cmp-card__title\">Zurich</h3>",
"firstParagraph": "Confidently extend AI across your enterprise.",
"paragraphHtml": "<p class=\"cmp-card__description\">Confidently extend AI across your enterprise.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Xanadu",
"headingHtml": "<h3 class=\"cmp-card__title\">Xanadu</h3>",
"firstParagraph": "The biggest ServiceNow AI release yet.",
"paragraphHtml": "<p class=\"cmp-card__description\">The biggest ServiceNow AI release yet.</p>",
"words": 6,
"direct": false,
"issue": "First paragraph is 6 words and does not look like a concise direct answer."
},
{
"heading": "Washington D.C.",
"headingHtml": "<h3 class=\"cmp-card__title\">Washington D.C.</h3>",
"firstParagraph": "Take work to the next level with smarter, faster, simpler experiences for everyone.",
"paragraphHtml": "<p class=\"cmp-card__description\">Take work to the next level with smarter, faster, simpler experiences for everyone.</p>",
"words": 13,
"direct": false,
"issue": "First paragraph is 13 words and does not look like a concise direct answer."
},
{
"heading": "Find a partner",
"headingHtml": "<h3 class=\"cmp-card__title\">Find a partner</h3>",
"firstParagraph": "Connect with a ServiceNow partner to reach your business goals.",
"paragraphHtml": "<p class=\"cmp-card__description\">Connect with a ServiceNow partner to reach your business goals.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Become a partner",
"headingHtml": "<h3 class=\"cmp-card__title\">Become a partner</h3>",
"firstParagraph": "Join our partner ecosystem. Choose the partner paths that best fit your expertise and experience.",
"paragraphHtml": "<p class=\"cmp-card__description\">Join our partner ecosystem. Choose the partner paths that best fit your expertise and experience.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Partner awards",
"headingHtml": "<h3 class=\"cmp-card__title\">Partner awards</h3>",
"firstParagraph": "Meet the global ServiceNow partners leading the way in innovation and value for our customers.",
"paragraphHtml": "<p class=\"cmp-card__description\">Meet the global ServiceNow partners leading the way in innovation and value for our customers.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Partner portal",
"headingHtml": "<h3 class=\"cmp-card__title\">Partner portal</h3>",
"firstParagraph": "Find tasks, alerts, and information you need, all in one place.",
"paragraphHtml": "<p class=\"cmp-card__description\">Find tasks, alerts, and information you need, all in one place.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Partner applications",
"headingHtml": "<h3 class=\"cmp-card__title\">Partner applications</h3>",
"firstParagraph": "Explore innovative apps that extend and complement the ServiceNow AI Platform.",
"paragraphHtml": "<p class=\"cmp-card__description\">Explore innovative apps that extend and complement the ServiceNow AI Platform.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Careers",
"headingHtml": "<h3 class=\"cmp-card__title\">Careers</h3>",
"firstParagraph": "Make your next career move with the fastest growing enterprise software company.",
"paragraphHtml": "<p class=\"cmp-card__description\">Make your next career move with the fastest growing enterprise software company.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "Investors",
"headingHtml": "<h3 class=\"cmp-card__title\">Investors</h3>",
"firstParagraph": "Explore investor news and resources.",
"paragraphHtml": "<p class=\"cmp-card__description\">Explore investor news and resources.</p>",
"words": 5,
"direct": false,
"issue": "First paragraph is 5 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow AI Research",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow AI Research</h3>",
"firstParagraph": "Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.",
"paragraphHtml": "<p class=\"cmp-card__description\">Learn how we keep innovation moving forward through our AI research team, labs, and partnerships.</p>",
"words": 15,
"direct": false,
"issue": "First paragraph is 15 words and does not look like a concise direct answer."
},
{
"heading": "Leadership",
"headingHtml": "<h3 class=\"cmp-card__title\">Leadership</h3>",
"firstParagraph": "Meet the ServiceNow leadership team.",
"paragraphHtml": "<p class=\"cmp-card__description\">Meet the ServiceNow leadership team.</p>",
"words": 5,
"direct": false,
"issue": "First paragraph is 5 words and does not look like a concise direct answer."
},
{
"heading": "Locations",
"headingHtml": "<h3 class=\"cmp-card__title\">Locations</h3>",
"firstParagraph": "See ServiceNow office locations around the world.",
"paragraphHtml": "<p class=\"cmp-card__description\">See ServiceNow office locations around the world.</p>",
"words": 7,
"direct": false,
"issue": "First paragraph is 7 words and does not look like a concise direct answer."
},
{
"heading": "Newsroom",
"headingHtml": "<h3 class=\"cmp-card__title\">Newsroom</h3>",
"firstParagraph": "ServiceNow is making headlines. Find announcements, media kits, and more.",
"paragraphHtml": "<p class=\"cmp-card__description\">ServiceNow is making headlines. Find announcements, media kits, and more.</p>",
"words": 10,
"direct": false,
"issue": "First paragraph is 10 words and does not look like a concise direct answer."
},
{
"heading": "Analyst Reports",
"headingHtml": "<h3 class=\"cmp-card__title\">Analyst Reports</h3>",
"firstParagraph": "Get expert insights from top industry analysts on ServiceNow.",
"paragraphHtml": "<p class=\"cmp-card__description\">Get expert insights from top industry analysts on ServiceNow.</p>",
"words": 9,
"direct": false,
"issue": "First paragraph is 9 words and does not look like a concise direct answer."
},
{
"heading": "Global impact",
"headingHtml": "<h3 class=\"cmp-card__title\">Global impact</h3>",
"firstParagraph": "Join us to foster a more sustainable, fair, and ethical world.",
"paragraphHtml": "<p class=\"cmp-card__description\">Join us to foster a more sustainable, fair, and ethical world.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "Trust and compliance",
"headingHtml": "<h3 class=\"cmp-card__title\">Trust and compliance</h3>",
"firstParagraph": "Learn the measures ServiceNow takes to keep your data secure and compliant.",
"paragraphHtml": "<p class=\"cmp-card__description\">Learn the measures ServiceNow takes to keep your data secure and compliant.</p>",
"words": 12,
"direct": false,
"issue": "First paragraph is 12 words and does not look like a concise direct answer."
},
{
"heading": "ServiceNow Shop",
"headingHtml": "<h3 class=\"cmp-card__title\">ServiceNow Shop</h3>",
"firstParagraph": "The official home for ServiceNow gear. Get the latest styles today.",
"paragraphHtml": "<p class=\"cmp-card__description\">The official home for ServiceNow gear. Get the latest styles today.</p>",
"words": 11,
"direct": false,
"issue": "First paragraph is 11 words and does not look like a concise direct answer."
},
{
"heading": "The world works with ServiceNow™",
"headingHtml": "<h3> <img src=\"/content/dam/servicenow-assets/public/en-us/images/global-nav/images/logo/1024-up.svg\" alt=\"ServiceNow logo\"> <span>The world works with ServiceNow<sup>™</sup></span> </h3>",
"firstParagraph": "Americas",
"paragraphHtml": "<p class=\"cmp-nav__language-selector-popup-column-title\">Americas</p>",
"words": 1,
"direct": false,
"issue": "First paragraph is 1 words and does not look like a concise direct answer."
}
],
"score": 65,
"weight": 8
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Answer intent coverage
AEO: Answer intent coverage scored 70/100 and needs improvement.
1 Warning
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AEO: Answer intent coverage
AEO: Answer intent coverage scored 70/100 and needs improvement.
1 Warning
Needs attention
AEO: Answer intent coverage
01
Issue
Missing likely AI Overview intent sections: what, how, benefits, cost, compare.
Details
02
Why it matters
Answer engines need concise answers, question-led structure, entity clarity, visible evidence, and trust signals that can be extracted without relying on search-only metadata checks.
Check name
AEO: Answer intent coverage
Score
70/100
Status
warning
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for answer engines and assistants to answer from directly.
Result
AEO: Answer intent coverage scored 70/100 and needs improvement.
Evidence
{
"headings": [],
"expected": [
{
"id": "what",
"label": "What is Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "how",
"label": "How does Service Observability – ServiceNow work?",
"pattern": {}
},
{
"id": "benefits",
"label": "Why use Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "cost",
"label": "Is Service Observability – ServiceNow free or paid?",
"pattern": {}
},
{
"id": "compare",
"label": "How does Service Observability – ServiceNow compare with alternatives?",
"pattern": {}
}
],
"missing": [
{
"id": "what",
"label": "What is Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "how",
"label": "How does Service Observability – ServiceNow work?",
"pattern": {}
},
{
"id": "benefits",
"label": "Why use Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "cost",
"label": "Is Service Observability – ServiceNow free or paid?",
"pattern": {}
},
{
"id": "compare",
"label": "How does Service Observability – ServiceNow compare with alternatives?",
"pattern": {}
}
],
"score": 70,
"weight": 8
}Agent Ease of UseAPIEmerging recommendation
AI context endpoint
AI context endpoint is informational for this page.
Informational
Agent Ease of UseAPIEmerging recommendation
AI context endpoint
AI context endpoint is informational for this page.
Informational
Needs attention
AI context endpoint
01
Issue
AI context endpoint is informational for this page.
02
Why it matters
A context endpoint gives agents a small, low-latency summary of product purpose, safe actions, and canonical machine-readable resources without scraping the whole site.
Check name
AI context endpoint
Score
100/100
Status
informational
Category
API
Maturity
Emerging recommendation
Goal
Expose a compact API context endpoint agents can fetch before deciding which public API or discovery resource to use.
Result
AI context endpoint is informational for this page.
Validation steps
Fetch to find resource
AI context endpoint was not found at the expected path.
Evidence
{
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "informational",
"evidence": {
"checked": [
{
"path": "/api/ai/context",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/api/context",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/context",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "AI context endpoint was not found at the expected path.",
"howToFix": "Publish a concise JSON or Markdown AI context endpoint describing the product, public actions, and machine-readable resources."
}
]
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Query intent coverage
AIO: Query intent coverage is informational for this page.
Informational
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
AIO: Query intent coverage
AIO: Query intent coverage is informational for this page.
Informational
Needs attention
AIO: Query intent coverage
01
Issue
Missing likely AI Overview intent sections: what, how, benefits, cost, compare.
Details
02
Why it matters
AI Overviews depend on Google-search eligibility, useful visible content, consistent structured data, answer-first sections, trust signals, and preview controls that permit snippets.
Check name
AIO: Query intent coverage
Score
70/100
Status
informational
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content eligible and useful for Google AI Overviews and AI Mode extraction.
Result
AIO: Query intent coverage is informational for this page.
Evidence
{
"headings": [],
"expected": [
{
"id": "what",
"label": "What is Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "how",
"label": "How does Service Observability – ServiceNow work?",
"pattern": {}
},
{
"id": "benefits",
"label": "Why use Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "cost",
"label": "Is Service Observability – ServiceNow free or paid?",
"pattern": {}
},
{
"id": "compare",
"label": "How does Service Observability – ServiceNow compare with alternatives?",
"pattern": {}
}
],
"missing": [
{
"id": "what",
"label": "What is Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "how",
"label": "How does Service Observability – ServiceNow work?",
"pattern": {}
},
{
"id": "benefits",
"label": "Why use Service Observability – ServiceNow?",
"pattern": {}
},
{
"id": "cost",
"label": "Is Service Observability – ServiceNow free or paid?",
"pattern": {}
},
{
"id": "compare",
"label": "How does Service Observability – ServiceNow compare with alternatives?",
"pattern": {}
}
],
"score": 70,
"weight": 4
}Agent Ease of UseAuthEmerging recommendation
Auth.md Agent Registration
Auth.md Agent Registration has an informational finding because the page appears to support authentication.
Informational
Agent Ease of UseAuthEmerging recommendation
Auth.md Agent Registration
Auth.md Agent Registration has an informational finding because the page appears to support authentication.
Informational
Needs attention
Auth.md Agent Registration
01
Issue
auth.md could not be fetched.
02
Why it matters
Agent registration metadata lets automated clients find the registration path, supported identity types, credential types, and related claim or revocation endpoints without scraping human docs.
Check name
Auth.md Agent Registration
Score
0/100
Status
informational
Category
Auth
Maturity
Emerging recommendation
Goal
Publish Auth.md and agent_auth metadata so agents can discover registration and credential requirements.
Result
Auth.md Agent Registration has an informational finding because the page appears to support authentication.
Validation steps
Fetch and validate /auth.md
auth.md could not be fetched.
Publish protected resource metadata
The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.
Validate agent_auth authorization metadata
OAuth authorization server metadata could not be fetched.
Evidence
{
"failedStep": "auth-md",
"steps": [
{
"id": "auth-md",
"title": "Fetch and validate /auth.md",
"status": "fail",
"evidence": {
"path": "/auth.md",
"ok": false,
"error": "TimeoutError: The operation was aborted due to timeout",
"validation": {
"valid": false,
"issue": "auth.md could not be fetched."
}
},
"issue": "auth.md could not be fetched.",
"howToFix": "Serve /auth.md at the site root as Markdown with agent registration instructions and links to OAuth metadata."
},
{
"id": "oauth-protected-resource",
"title": "Publish protected resource metadata",
"status": "fail",
"evidence": {
"path": "/.well-known/oauth-protected-resource",
"ok": false,
"error": "TimeoutError: The operation was aborted due to timeout",
"text": ""
},
"issue": "The OAuth Protected Resource metadata endpoint did not return HTTP 2xx.",
"howToFix": "Publish /.well-known/oauth-protected-resource with resource and authorization_servers fields."
},
{
"id": "agent-auth-block",
"title": "Validate agent_auth authorization metadata",
"status": "fail",
"evidence": {
"valid": false,
"issue": "OAuth authorization server metadata could not be fetched.",
"fetch": {
"ok": false,
"error": "TimeoutError: The operation was aborted due to timeout",
"text": ""
}
},
"issue": "OAuth authorization server metadata could not be fetched.",
"howToFix": "Add agent_auth to /.well-known/oauth-authorization-server with register_uri, supported identity types, credential types, and claim or revocation URLs where applicable."
}
],
"authApplicability": {
"supportsAuth": true,
"score": 11,
"signals": [
{
"source": "link:href",
"weight": 3,
"match": "auth link"
},
{
"source": "visible-text",
"weight": 3,
"match": "sign in"
},
{
"source": "visible-text",
"weight": 3,
"match": "register"
},
{
"source": "visible-text",
"weight": 2,
"match": "my account"
}
]
},
"resourceFetchSucceeded": false
}GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Q&A and FAQ opportunities
GEO: Q&A and FAQ opportunities is informational for this page.
Informational
GEO, AIO and AEOGEO, AIO & AEOEmerging recommendation
GEO: Q&A and FAQ opportunities
GEO: Q&A and FAQ opportunities is informational for this page.
Informational
Needs attention
GEO: Q&A and FAQ opportunities
01
Issue
No visible FAQ or FAQPage schema was detected; this is optional unless the page answers common questions.
Details
02
Why it matters
Generative engines favor pages with self-contained answer passages, clear entities, structured data, summaries, FAQ patterns, and crawler-accessible HTML that can be cited without extra interpretation.
Check name
GEO: Q&A and FAQ opportunities
Score
75/100
Status
informational
Category
GEO, AIO & AEO
Maturity
Emerging recommendation
Goal
Make page content easy for AI answer engines to extract, cite, and attribute.
Result
GEO: Q&A and FAQ opportunities is informational for this page.
Evidence
{
"h2Count": 0,
"questionH2s": 0,
"hasFaq": false,
"nonQuestionH2s": [],
"score": 75,
"weight": 4
}AI DiscoverabilityDiscoverabilityEstablished
IndexNow key
IndexNow key is informational for this page.
Informational
AI DiscoverabilityDiscoverabilityEstablished
IndexNow key
IndexNow key is informational for this page.
Informational
Needs attention
IndexNow key
01
Issue
IndexNow key is informational for this page.
02
Why it matters
IndexNow lets sites notify participating search engines about changed URLs, but ownership verification requires a UTF-8 key file whose filename matches the key.
Check name
IndexNow key
Score
100/100
Status
informational
Category
Discoverability
Maturity
Established
Goal
Verify that IndexNow ownership key placement is detectable when the site advertises it.
Result
IndexNow key is informational for this page.
Validation steps
Find advertised IndexNow key location
No IndexNow key location was advertised in HTML, Link headers, or robots.txt.
Fetch and validate IndexNow key file
No discoverable IndexNow key file was found.
Evidence
{
"steps": [
{
"id": "advertised-location",
"title": "Find advertised IndexNow key location",
"status": "informational",
"evidence": {
"advertised": []
},
"issue": "No IndexNow key location was advertised in HTML, Link headers, or robots.txt.",
"howToFix": "Advertise the key location with robots.txt IndexNow-Key, rel=\"indexnow-key\", or meta name=\"indexnow-key-location\" if you want scanners to verify it."
},
{
"id": "fetch-key",
"title": "Fetch and validate IndexNow key file",
"status": "informational",
"evidence": {
"advertised": [],
"checked": []
},
"issue": "No discoverable IndexNow key file was found.",
"howToFix": "Host a UTF-8 text file named {key}.txt using a 32-character hexadecimal key whose body exactly matches the key."
}
]
}Agent Ease of UseAuthEstablished
OAuth / OIDC discovery
OAuth / OIDC discovery has an informational finding because the page appears to support authentication.
Informational
Agent Ease of UseAuthEstablished
OAuth / OIDC discovery
OAuth / OIDC discovery has an informational finding because the page appears to support authentication.
Informational
Needs attention
OAuth / OIDC discovery
01
Issue
OAuth / OIDC discovery was not found at the expected path.
02
Why it matters
OAuth and OIDC discovery let agents find authorization, token, and key endpoints programmatically instead of relying on human documentation.
Check name
OAuth / OIDC discovery
Score
0/100
Status
informational
Category
Auth
Maturity
Established
Goal
Publish OAuth/OIDC discovery metadata so agents can authenticate with your APIs.
Result
OAuth / OIDC discovery has an informational finding because the page appears to support authentication.
Validation steps
Fetch to find resource
OAuth / OIDC discovery was not found at the expected path.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch to find resource",
"status": "fail",
"evidence": {
"checked": [
{
"path": "/.well-known/openid-configuration",
"error": "TimeoutError: The operation was aborted due to timeout"
},
{
"path": "/.well-known/oauth-authorization-server",
"error": "TimeoutError: The operation was aborted due to timeout"
}
]
},
"issue": "OAuth / OIDC discovery was not found at the expected path.",
"howToFix": "Publish valid OAuth/OIDC metadata only when the site actually supports OAuth/OIDC. Otherwise omit provider discovery and document any unauthenticated public APIs separately."
}
],
"authApplicability": {
"supportsAuth": true,
"score": 11,
"signals": [
{
"source": "link:href",
"weight": 3,
"match": "auth link"
},
{
"source": "visible-text",
"weight": 3,
"match": "sign in"
},
{
"source": "visible-text",
"weight": 3,
"match": "register"
},
{
"source": "visible-text",
"weight": 2,
"match": "my account"
}
]
},
"resourceFetchSucceeded": false
}Agent Ease of UseAuthEmerging recommendation
OAuth Protected Resource
OAuth Protected Resource has an informational finding because the page appears to support authentication.
Informational
Agent Ease of UseAuthEmerging recommendation
OAuth Protected Resource
OAuth Protected Resource has an informational finding because the page appears to support authentication.
Informational
Needs attention
OAuth Protected Resource
01
Issue
The OAuth Protected Resource metadata endpoint could not be fetched.
02
Why it matters
Protected Resource metadata tells agents which authorization servers protect an API and how to connect authentication challenges to the right resource.
Check name
OAuth Protected Resource
Score
0/100
Status
informational
Category
Auth
Maturity
Emerging recommendation
Goal
Publish OAuth Protected Resource Metadata so agents can discover how to authenticate.
Result
OAuth Protected Resource has an informational finding because the page appears to support authentication.
Validation steps
Fetch protected resource metadata
The OAuth Protected Resource metadata endpoint could not be fetched.
Evidence
{
"failedStep": "fetch",
"steps": [
{
"id": "fetch",
"title": "Fetch protected resource metadata",
"status": "fail",
"evidence": {
"path": "/.well-known/oauth-protected-resource",
"error": "TimeoutError: The operation was aborted due to timeout"
},
"issue": "The OAuth Protected Resource metadata endpoint could not be fetched.",
"howToFix": "Publish /.well-known/oauth-protected-resource JSON."
}
],
"authApplicability": {
"supportsAuth": true,
"score": 11,
"signals": [
{
"source": "link:href",
"weight": 3,
"match": "auth link"
},
{
"source": "visible-text",
"weight": 3,
"match": "sign in"
},
{
"source": "visible-text",
"weight": 3,
"match": "register"
},
{
"source": "visible-text",
"weight": 2,
"match": "my account"
}
]
},
"resourceFetchSucceeded": false
}Security & TrustAI Training ExposureEmerging recommendation
TDMRep declaration
The optional TDMRep check could not complete.
Informational
Security & TrustAI Training ExposureEmerging recommendation
TDMRep declaration
The optional TDMRep check could not complete.
Informational
Needs attention
TDMRep declaration
01
Issue
The scanner could not fetch /.well-known/tdmrep.json: TimeoutError: The operation was aborted due to timeout
02
Why it matters
TDMRep is a W3C Community Group protocol and IANA-registered well-known URI for declaring text and data mining reservation policy on applicable content.
Check name
TDMRep declaration
Score
0/100
Status
informational
Category
AI Training Exposure
Maturity
Emerging recommendation
Goal
Publish a machine-readable text and data mining reservation declaration when the site needs one.
Result
The optional TDMRep check could not complete.
Validation steps
Fetch /.well-known/tdmrep.json
The scanner could not fetch /.well-known/tdmrep.json: TimeoutError: The operation was aborted due to timeout
Evidence
{
"steps": [
{
"id": "fetch",
"title": "Fetch /.well-known/tdmrep.json",
"status": "informational",
"evidence": {
"error": "TimeoutError: The operation was aborted due to timeout"
},
"issue": "The scanner could not fetch /.well-known/tdmrep.json: TimeoutError: The operation was aborted due to timeout",
"howToFix": "Retry the scan, then publish /.well-known/tdmrep.json when the rightsholder needs to reserve or permit text and data mining with the W3C TDMRep signal."
}
],
"error": "TimeoutError: The operation was aborted due to timeout"
}Performance and AccessibilityBest PracticesBrowser audit
Browser errors were logged to the console
100 Fail
Performance and AccessibilityBest PracticesBrowser audit
Browser errors were logged to the console
100 Fail
Check name
Browser errors were logged to the console
Score
0/100
Status
fail
Device
desktop
Category
Best Practices
Fix guidance
Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. [Learn more about this errors in console diagnostic audit](https://developer.chrome.com/docs/lighthouse/best-practices/errors-in-console/)
Evidence
{
"description": "Errors logged to the console indicate unresolved problems. They can come from network request failures and other browser concerns. [Learn more about this errors in console diagnostic audit](https://developer.chrome.com/docs/lighthouse/best-practices/errors-in-console/)"
}SEOSEOBrowser audit
Links are not crawlable
50 Fail
SEOSEOBrowser audit
Links are not crawlable
50 Fail
Check name
Links are not crawlable
Score
0/100
Status
fail
Device
desktop
Category
SEO
Fix guidance
Search engines may use `href` attributes on links to crawl websites. Ensure that the `href` attribute of anchor elements links to an appropriate destination, so more pages of the site can be discovered. [Learn how to make links crawlable](https://support.google.com/webmasters/answer/9112205)
Evidence
{
"description": "Search engines may use `href` attributes on links to crawl websites. Ensure that the `href` attribute of anchor elements links to an appropriate destination, so more pages of the site can be discovered. [Learn how to make links crawlable](https://support.google.com/webmasters/answer/9112205)"
}SEOSEOBrowser audit
Links do not have descriptive text
50 Fail
SEOSEOBrowser audit
Links do not have descriptive text
50 Fail
Check name
Links do not have descriptive text
Score
0/100
Status
fail
Device
desktop
Category
SEO
Estimated savings
1 link found
Fix guidance
Descriptive link text helps search engines understand your content. [Learn how to make links more accessible](https://developer.chrome.com/docs/lighthouse/seo/link-text/).
Evidence
{
"displayValue": "1 link found",
"description": "Descriptive link text helps search engines understand your content. [Learn how to make links more accessible](https://developer.chrome.com/docs/lighthouse/seo/link-text/)."
}Performance and AccessibilityPerformanceBrowser audit
Layout shift culprits
17 Fail
Performance and AccessibilityPerformanceBrowser audit
Layout shift culprits
17 Fail
Check name
Layout shift culprits
Score
0/100
Status
fail
Device
desktop
Category
Performance
Fix guidance
Layout shifts occur when elements move absent any user interaction. [Investigate the causes of layout shifts](https://developer.chrome.com/docs/performance/insights/cls-culprit), such as elements being added, removed, or their fonts changing as the page loads.
References
https://web.dev/learn/performance/Evidence
{
"description": "Layout shifts occur when elements move absent any user interaction. [Investigate the causes of layout shifts](https://developer.chrome.com/docs/performance/insights/cls-culprit), such as elements being added, removed, or their fonts changing as the page loads."
}Performance and AccessibilityPerformanceBrowser audit
Reduce unused JavaScript
17 Fail
Performance and AccessibilityPerformanceBrowser audit
Reduce unused JavaScript
17 Fail
Check name
Reduce unused JavaScript
Score
0/100
Status
fail
Device
desktop
Category
Performance
Estimated savings
Est savings of 547 KiB
Fix guidance
Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. [Learn how to reduce unused JavaScript](https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/).
References
https://web.dev/learn/performance/Evidence
{
"displayValue": "Est savings of 547 KiB",
"description": "Reduce unused JavaScript and defer loading scripts until they are required to decrease bytes consumed by network activity. [Learn how to reduce unused JavaScript](https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/).",
"numericValue": 200
}Performance and AccessibilityPerformanceBrowser audit
Use efficient cache lifetimes
17 Fail
Performance and AccessibilityPerformanceBrowser audit
Use efficient cache lifetimes
17 Fail
Check name
Use efficient cache lifetimes
Score
0/100
Status
fail
Device
desktop
Category
Performance
Estimated savings
Est savings of 875 KiB
Fix guidance
A long cache lifetime can speed up repeat visits to your page. [Learn more about caching](https://developer.chrome.com/docs/performance/insights/cache).
References
https://web.dev/learn/performance/Evidence
{
"displayValue": "Est savings of 875 KiB",
"description": "A long cache lifetime can speed up repeat visits to your page. [Learn more about caching](https://developer.chrome.com/docs/performance/insights/cache)."
}Performance and AccessibilityPerformanceBrowser audit
Legacy JavaScript
8 Warning
Performance and AccessibilityPerformanceBrowser audit
Legacy JavaScript
8 Warning
Check name
Legacy JavaScript
Score
50/100
Status
warning
Device
desktop
Category
Performance
Estimated savings
Est savings of 40 KiB
Fix guidance
Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile [Baseline](https://web.dev/articles/baseline-and-polyfills) features, unless you know you must support older browsers. [Learn why most sites can deploy ES6+ code without transpiling](https://developer.chrome.com/docs/performance/insights/legacy-javascript)
References
https://web.dev/learn/performance/Evidence
{
"displayValue": "Est savings of 40 KiB",
"description": "Polyfills and transforms enable older browsers to use new JavaScript features. However, many aren't necessary for modern browsers. Consider modifying your JavaScript build process to not transpile [Baseline](https://web.dev/articles/baseline-and-polyfills) features, unless you know you must support older browsers. [Learn why most sites can deploy ES6+ code without transpiling](https://developer.chrome.com/docs/performance/insights/legacy-javascript)"
}Performance and AccessibilityPerformanceBrowser audit
Reduce unused CSS
8 Warning
Performance and AccessibilityPerformanceBrowser audit
Reduce unused CSS
8 Warning
Check name
Reduce unused CSS
Score
50/100
Status
warning
Device
desktop
Category
Performance
Estimated savings
Est savings of 40 KiB
Fix guidance
Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. [Learn how to reduce unused CSS](https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/).
References
https://web.dev/learn/performance/Evidence
{
"displayValue": "Est savings of 40 KiB",
"description": "Reduce unused rules from stylesheets and defer CSS not used for above-the-fold content to decrease bytes consumed by network activity. [Learn how to reduce unused CSS](https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/).",
"numericValue": 0
}Performance and AccessibilityPerformanceBrowser audit
Loading performance
4 Fail
Performance and AccessibilityPerformanceBrowser audit
Loading performance
4 Fail
Check name
Loading performance
Score
78/100
Status
fail
Device
desktop
Category
Performance
Fix guidance
Review the grouped loading performance checks and improve the failing sub-checks listed in evidence.
References
https://web.dev/learn/performance/Evidence
{
"checks": [
{
"id": "total-blocking-time",
"title": "Total Blocking Time",
"score": 78,
"displayValue": "210 ms",
"numericValue": 207.00000000000023
},
{
"id": "server-response-time",
"title": "Initial server response time was short",
"score": 100,
"displayValue": "Root document took 10 ms",
"numericValue": 9
},
{
"id": "largest-contentful-paint",
"title": "Largest Contentful Paint",
"score": 67,
"displayValue": "1.9 s",
"numericValue": 1891.0241343999303
},
{
"id": "speed-index",
"title": "Speed Index",
"score": 56,
"displayValue": "2.1 s",
"numericValue": 2138.037492885442
},
{
"id": "network-rtt",
"title": "Network Round Trip Times",
"score": 100,
"displayValue": "30 ms",
"numericValue": 26.06994
},
{
"id": "max-potential-fid",
"title": "Max Potential First Input Delay",
"score": 84,
"displayValue": "150 ms",
"numericValue": 149.00000000000023
},
{
"id": "interactive",
"title": "Time to Interactive",
"score": 43,
"displayValue": "4.8 s",
"numericValue": 4847.914868344971
},
{
"id": "first-contentful-paint",
"title": "First Contentful Paint",
"score": 95,
"displayValue": "0.8 s",
"numericValue": 806.8648779562816
}
]
}Fix with MCP or CLI
Use this report as the handoff into remediation. Generate a coding-agent prompt with the failing checks attached, or jump to the MCP and CLI setup docs before your next rescan.
Score history
Public scan score over time
Public reports for this website origin. Select any point or report link to open that canonical report.
| Scan date | Score | Readiness | Report |
|---|---|---|---|
| 49/100 | Level 2, Agent-Limited | Current report |